The online order is very deceiving. The website gives the impression that the purchaser will receive a DVD and a Bender ball. It is not clear that the consumer will be put on the Continuity plan and receive auto shipments of additional DVD's. I noticed on my packaging slip from the original shipment that I had been placed on this plan and that my next shipment will be received in about 30 days. I called the company and informed them that I would like to be taken off of the Continuity plan and that I thought their methods were deceptive. The customer service agent could not get off of the phone fast enough. Hopefully, I will receive no future shipments or charges.

I order the bender ball online. I received my item last month . On September 11 2008, I was Checking my online bank account and found out another $30.00 was debit from my account. When, I called, I was informed that I was enrolled in a continuity program and there was an online disclaimer informing of this fact. There is no such thing on bill of sale, nor attached to my packing slip, I did not see anything to let me know that I was signed up for this. I call the company in the same day and they said they already had ship the merchandise, which I found out later that was not true. they shipped on the 15 of September. The costumer service said that I have to wait until I receive the merchandise and then return to them. Then after 7 to 10 days after they had received the merchandise they will make overturn the charge.

I think this practice is very dishonest and sneak, and they have a Very rude customer service. I have contacte them four times over the phone without any success for the issue to be resolved.

Bought a bender ball (exercise ball) and then 6 weeks later I am seeing new charges on my debit card. When I called I was told that I signed up for a "continuity program" and because there was a check-box on the payment screen which I did not un-check. They mailed out additional merchandise to me (which I never ordered) and just charged me for it. I went back to their website and verified that this check-box does NOT exist on the payment screen. This is an illegal practice and this business should be shut down. Very rude customer service.

I ordered a bender ball after seeing the infomercial. After the thirty day 'trial period' they sent me two DVD’s, with out any sort of invoice, with a flier stating that if you want a refund to call. I called and was told that I was charged 1/2 of the full amount which came to $27.98 (this month). I told the man that I did not sign up for these extra DVD’s. He stated that when I went online to order that I would have seen that customers are 'automatically signed up'. I told him that I didn't order this online, that I called in and he said that I should have gone online to research the company and that I am the ONLY person in the world who doesn't do that. He proceeded to argue with me for thirty minutes about this as well as tell me that all of the supervisors had left. After waiting an additional fifteen minutes, I finally spoke to a supervisor who really didn't care and told me that it stated on my original invoice about this as well as online. I does not say that anywhere on my original invoice OR online. What I DID find online was that after the thirty day 'customer satisfaction' period, you cannot send the bender balls back.