|
meetrin
July 8, 2011
Sckon
I saw a TV Ad for Benjamin Franklin Plumbing and thought that is exactly what I need. The Ad says "any drain, any time for $76". I had a low maintenance, slow drain in the kitchen. They advertised $76, but the price quickly tripled when he walked in the door. He told he had to add a $49 service charge for coming to the house (like he could fix it otherwise). He had to add additional service charge because it was a difficult access job (it was a kitchen sink, not drain under house). I told him to forget it and he said I still owe him the $49 service charge for coming to my house to lie to me.
|
|
|
tris210
April 28, 2011
Overcharging, poor service
There was a leak in my basement on my Manobloc manifold system. The plumber came on Saturday morning and said it is the pipe fitting leaking and changed 2 foot of pipes from PVC to PEX and reused the copper fittings and charged $450. The leak got worse and they said they wanted to replace the manifold for another $985. I told them to leave after paying the $450. Called a few other plumbers to provide estimate and they all said the manifold system is known to have 10 years warranty so the part is free and labor is $200-$300. Benjamin Frankli plumbing in Indianapolis area is a scam and rip-off. They cause my leak to get worse, changed 2 pipes and charged $450 after 6 hours of doing nothing in my basement. Do not use them unless you have a lot of spare cash and patience to deal with ignorant plumbers...
|
|
|
Ian D. Clark
April 26, 2011
Over Priced
I had a minor leak. I called Benjamin Franklin. Upon the plumber arriving, I was immediately pitched on Benjamin Franklin Plumbing ‘s reasonable pricing. When I showed the plumber the minor leak, he informed me he could fix the leak in 15 minutes. Then, the plumber informed me the repairs would cost at least $370.00. What a scam.
|
|
|
Jobby99
March 22, 2011
Overpriced plumbing repair
Benjamin Franklin Plumbing in NE Ohio is expensive and has a generic pricing structure that is meant to confuse the customer. Look for a reputable handyman. Most plumbing jobs require muscle, tools, and a year of experience. Don't pay too much.
Technician was given list of three things that needed to be done. Tech didn't know he turned water off outside. Drove back to warehouse to get special tool. Still didn't know water was off. Then, bent main pipe to kill water flow unnecessarily. We paid $150 more for the extra work that wasn't even needed. Next time, turn the water faucet on to determine if you were able to shut the water off outside ***! The hole is like 4 feet deep. Did you really not feel the handle turn.
|
|
|
Ginamarie143
February 11, 2011
Price Gouging
I rely on my tenants to handle the services needed when something is broken or needs repaired. My tenant contacted Benjamin Franklin Plumbing in Kittery, Maine 207) 439-2330 or 888-603-6539. They came out and it took them less than two hours to thaw a pipe at a cost of $338.00. I contacted them to find out what type of work they actually did and have not heard back from them. This was an opportunity for them to redeme themselves.
I contacted another plumber after the fact and he said this was very high for this type of work. Benjamin Franklin Plumbing does fixed price charges and not hourly charges. I would not recommend this company and have advised my tenants not to contact them for any future plumbing issues. Stay away from them they will rip you off.
|
|
|
Thomas S
February 2, 2011
Price gouging
I rely on my tenants to handle the services needed when something is broken or needs repaired. My tenant contacted Benjamin Franklin Plumbing in Kittery, Maine 207) 439-2330 or 888-603-6539. They came out and it took them less than two hours to thaw a pipe at a cost of $338.00. I contacted them to find out what type of work they actually did and have not heard back from them. This was an opportunity for them to redeem themselves.
I contacted another plumber after the fact and he said this was very high for this type of work. Benjamin Franklin Plumbing does fixed price charges and not hourly charges. I would not recommend this company and have advised my tenants not to contact them for any future plumbing issues. Stay away from them they will rip you off.
|
|
|
Ivo
December 16, 2010
Deceptive overcharges
Charged me $460 to replace toilet bowl wax ring. Afterwards I called other plumbers for estimate got range of $180-$250. Tried to get me to rip up floor and replace pipe for over $1800. I was not home my wife was home and guy was obviously trying to get over on us. When I got pissed at his $1800 claim of "guy this is the only way to do this" and said I was on my way home suddenly he could just replace the ring and the flange on the pipe was actually fine. Told me on phone minimum $59 service charge which will be deducted from final cost of job if we choose to use them. Well it was not deducted it's right on the bill, when I called and complained I was told on this "type of a job" service call charge is not deducted
|
|
|
prince1
October 14, 2010
Excellent Service Company
This company has and maintains the highest standard of ethics and customer service. Their gurantees on their work and commitment to their customers needs is second to none. I would not feel comfortable letting any other plumber in my house. They have an " A +" rating on the better business bureau. It is unfortunate that site like this exist but I guess when you have tens of thousands of customers like they do there will be a couple that complain. Continue to research what other customers have said about this company on superpages.com and merchantcircle.com. They have so many happy customers and positive reviews. I would reccomend them to any body and every body. They also offer a 100% satisfaction gurantee and if there is ever a descrepentcy they will do everything they can to make it right.
|
|
|
Kellybiz
September 22, 2010
Bait & Switch
Benjamin Franklin Plumbing's On-Hold advertising states they DO NOT charge by the hour. That is a lie!No sooner than the plumber got to my house he said $257 per hr! I told him that is NOT what I heard on their MOH. He said, oh, that's for faucets, and everything else but. At first they wanted $200 to come the same day - I said forget it. That was reduced to $79.
Then he wanted to charge another $257 to use the camera. I don't think so! I told him Roto Rooter wanted to charge me $100 so he can forget that! If I hadn't put up a fuss they would have charged me $200 to show up, +$257 to drill, +other $257 for camera use only to tell me I needed over $5000 worth of plumbing! Shop around is all I can say or don't go for the okie doke!
|
|
|
marhrt
August 26, 2010
Overcharged and ripped off
This company is nothing but a big rip-off for plumbing work. We were told they have a flat fee for their plumbing work, however, it goes by different Levels according to the work involved. We were charged $805 for two hours of work which could have been done in one hour. We were charged on two of their different levels which brought the price up that high. We had a leaking drain pipe under the house from our kitchen sink. All the service person did was to cut off a 2" by 6" peiece of PVC and replace it. Their service person was a smooth talker and sold us a bunch of BS. I have written the company and asked for a refund of their Level 4 of work which we should never have been charged since all the work he did was covered under Level 5. I have not received a reply from them yet. I am aslo filing a complaint with ther BBB of Tampa of which they are members.
I would suggest not even consider using Benjamin Franklin Plumbing. Very upset and dissatisfied and waiting for a response from their Tampa office.
|
