I have never in my life dealt with such a horrible company. They have come here at least eight times to fix a problem and it still isn't fixed! My neighbor has children and no heat, this had been going on for over a month. They come and claim it's fixed and then the next day the heat is out again! Today I had to call and make sure that the "plumbers" they keep sending have been trained, considering everytime they come they don't have parts, they never have a lighter, and today the truck broke down so my neighbor is going without heat again. I'm waiting for the real Benjamin Franklin to ride in on his horse and solve this problem considering these guys have no idea what they are doing. Now they are talking about going through my chimney, I'm done. If it was up to me I would never allow them back in my place. Don't call them unless you enjoy throwing money and time away.

After going down to our basement one morning to do laundry we noticed a large amount of water on our floor. After trying the drain snake thing and not unclogging it, we found that we needed a plumber. We called Benjamin Franklin plumbing. What a mistake. After more than $200 just to unclog the drain and the guy doing a TON of sales pitches, we found water in our basement again the next night. When we called Benjamin Franklin Plumbing they wanted to charge us for another full service call. I highly recommend avoiding Benjamin Franklin Plumbing at ALL COSTS! At least in Cedar Rapids IA!!!

Recently, after a break in our local water main, we had fine sand and gravel clogging our plumbing fixtures. I took apart our Delta kitchen faucet (which had been working fine before this), and when I reinstalled it, I couldn't get it to stop leaking.

The next day my wife called Benjamin Franklin after our other choices could not come that day. Turns out he sold my wife a $420 new faucet (including installation). He wrote comparison quotes of "vintage rebuild" (probably a $12.00 Delta repair kit plus labor) for $369. Of course my wife went for the new faucet for just $51 more. He also wrote out a quote list for a replacement toilet ($493), change laundry faucet ($280), and laundry faucet with utility tub ($737). I fixed our toilets by getting the sand out of the lines. I fixed our laundry tub with a $26 faucet set.

I chalked the kitchen faucet up to "live and learn." But then the water flow drastically reduced. The same plumber came out again. His words to my wife were (and I'm not kidding): "Haven't you heard of 'Go Green?' His point was that this is an environmentally friendly water-saving faucet. Bull! Nobody would consider this normal functioning. I'm calling tomorrow to cash in on my 100% satisfaction guarantee. I am really pissed. I don't care if they are on time--this is a scam aimed at selling naive people overpriced products and services they don't even need.