Bergmans Cleaners

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Bergmans Cleaners Reviews

s ross May 7, 2009

lost items

they lost part of a cleaning order- a large piece of fabric that was a silk window swag-
i was RUDELY told by the "Customer service" deptartment that it was not their fault it was left over the time frame- i like many people travel, and have always received a call from the store drop off point.
Bergmans mysteriously sent back everything else in the order except the window swag.
MR. BERGMAN? called on 5/7/09 to RUDELY tell me they were not going to pay b/c it was over 90 days. i explained that it seemed strange that they return all other items[ including cashmere sweaters] but not the swag. to which he RUDELYreplied i was lucky i got those back.
the last time i checked when a store has a drop off location and they return the laundry to that loction everything on the ticket should be there.
Bergmans has lost my business and definatley needs to review their client relations department. that was the icing on the fact they have Lost? a 300-500 window swag

Fernando April 27, 2009

Do not use them

I had two area rugs and 7 scatter rugs cleaned by Bergmans.

Problems:

1. Two of my rugs were returned without fringes.

2. The rugs were picked up to have the fringes replaced.

3. Bergmans indicated that they had lost one of the rugs and would try to locate them.

4. Bergmans left the smaller rug in my door on a Friday without calling. I was away for the weekend. My door was left ajar for the weekend.

5. Bergmans began discussing the cost of the replacement of the second rug with me because they thought they had lost the rug.

4. Bergamans said they had found the rug. I gave them specific times to return the rug because I was on business travel.

5 Bergmans brought the rug to my house while I was away and left it with the men who were remodeling my basement.

6. Today when I opened the rug. It is the correct rug but there are no fringes.

Unfortunately, I trusted them to have fringes on the rugs. I did not open the rugs until all of the work was completed in my house. Do not use Bergmans