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RachG72
November 24, 2009
Beware
I purchased a Bernhardt chair and ottoman. Bernhardt claims to make quality products and, therefore, the increase in cost is justified. However, the fabric on my chair and ottoman started disintegrating less than two years after purchase. The fabric has a design on it made of chenille and the chenille just falls off of it so now I have bald patches all over the chair and ottoman. In addition, the cushion on the back of the chair was never filled properly and looks like a squished brown lump - not very attractive and not easy to sit in. You can't make the cushion stay up - it just flops over. I have followed up with my salesperson and with Bernhardt to no avail. They always say they will get back to me but never do. I have shown pictures to furniture repair shops and to local furniture stores and they all say that it is faulty workmanship.
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TravE77
November 6, 2009
Awful service
Due to water damage from a flood, we wished to replace two table leafs for a Bernhardt dining room set we purchased years ago. We sent a letter with photographs to the president of Bernhardt Company, Mr. G. Alex Bernhardt, on September 17. No reply. We then found an email address, "customercare AT bernhardt.com" and sent an email on October 15 requesting assistance to replace the leafs, again absolutely no reply.
I would advise anyone thinking of buying anything made by Bernhardt to think again, they apparently don't give a damn once they have your money. They're so big and you're so small, - well you get the message. We found that going through your local dealer is useless since we purchased the suite in another state and local showrooms ignore you.
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