Purchased laptop in December. Laptop was not working properly come June. Took it to GEEK squad. Treated poorly, blamed me for the laptop not working. When I asked them to provide me with something showing how they came to this conclusion they refused to do so. I am out $600 and a laptop.

Will NEVER shop again.

OH, the big screen I purchased there had to be returned. Whole screen was cracked...

On Saturday 11/22 2008 Frank Pinter Bought a laptop, camera and other items and service contract for 3 years from Best Buy, Rogers Arkansas. He was told, if he has any problems, he can call and get help immediatelly from a salesman. On the same evening about 6 pm his wife tried a laptop, it was no working at all. We called to the store for 3 times, the last person told us to bring everything back and they will refund all. On Sunday, next morning, 23rd November at 10.30am Mr. Pinter went back to Best Buy in Rogers to return the items. He was told, it is 15 % charge and 100.00 dollars charge on the contract, because he refund the items.They took the computer and tried it out and checked the all other items. Nothing was open, expect the computer. They refused to give him a receipt from the return items. So Frank Pinter called to the police, and officer came to the store.The storemanager refused still give a receipt and asked the officer to move him out from the store.This is a BAD SERVICE and not only my wife did not get her Christmas present, we have not yet really solved this problem.We had to stopped the payments from the checks, because how they were treated him, not to give a receipt from the return items or any guarantee to get our money back.