Went to store, bought and paid for Bosch Dishwasher, delivery, installation and installation kit, somewhere over $700.00. Purchased on 02-08-11. Was told they would provide email progress and would call 02-11-00. Never got ANY email or calls. Fullfillment date of 02-14-11. No call no dishwasher. Got on the phone that afternoon. Spent over 30 minutes on hold before talking to someone. They did not know anything. Transferred to Appliance department and they knew nothing nor could provide info. 02-15-11 - called again. I spent over 45 minutes on the phone on hold. Finally hung up and called the 800 number for appliance installation. They were able to call the store (don't know how) and I was told the dishwasher was ther but they had a falling out with the Optimus installation contractor (Not My Problem). The help tech said the manager of the Corpus Christi store is to call me on 02-16-11 to give me an update. It was suggested I pick up the washer and have them credit the install and then I could hire someone to do the install. I said NO, I paid for delivery and Installation and that is what I want BEST BUY to live up to. They have failed to give me the common courtsey to call and/or email me with information, I cant seem to get in contact with anyone at the store other that hold music, The delivery and installation date has passed and NO call. What a disappointment we have with BEST BUY. Never Again!! I can assure you. I am very pleased with the 800 installation department as they took the time and had the common courtsey to help me. They provided more information in 10 minutes than anyone. What a shameful management practice of Best Buy towards their customer - ME! Next time we want to get appliances, guess who we WILL NOT go to? I was told that the manager of the store will call me 02-16-11. I won't hold my breath, but if they do I am highly curious what they will say and/or do. Probably not much of either.