HP Desktop PC under Warranty. Went Black - sent for repair via Best Buy's Geek Squad Service on October 21, 2010. Per Geek Squad's request Paid $99.99 for BACKUP/Recovery which was NOT covered under Warranty. Received PC after repairs approx 3 weeks later. January 9, 2011, the Desktop PC went out again with the EXACT same results/problems that it went in for repairs originally two months prior. Went back to Best Buy's Geek Squad. Was told to pay ANOTHER $99.99 for ANOTHER BACKUP/Recovery or lose everything. Told them we already had paid for this "Backup/Recovery" two months prior and that we should have received a CD of this PAID Backup/Recovery for our safe keeping. They said that they backup to a "Personal" Computer and then re-input the info back into PC of which we have no PROOF of this except their "word". We could not afford ANOTHER Backup/Recovery Fee so we were told it was our "choice" and "risk" to take - not THEIRS! Additional to this problem, after the first repair I was contacted by my Sears Credit Card Security Dept about an Identity Theft on my Sears Card and that my info was being used in Washington. I was forced to go thru all the sources required to avoid additional theft to the rest of my credit cards, info, etc. - which coincidentally was all info that was only on my PC and per Sears Security Dept was told that this Identity Theft happened within the period of time that my PC was out for repairs. My PC held ALL of my personal information which I was unable access and clear and/or Backup on my own due to the computer going completely Black and being unaccessible. I want my PC Backup/Recovery to be made by Best Buy's Geek Squad at NO ADDITIONAL COSTS to myself and placed on a disk and NOT on their "PERSONAL" computer. They should ALWAYS place all customer/consumer repairs' backups and/or recoveries on a Disk/DVD and NOT on their "Personal" store computer which can be accessed by any employee in their department. My PC was NOT repaired correctly the first time and if I would have received a Disk/CD of my Backup/Recovery on that first repair time I would now have it to restore my system back after this repair. I would not have had to worry about the loss of my personal info nor Identity Theft this 2nd time around so close to the first repair for the SAME exact problem it went in for two months prior nor the fact that my "Personal" information is probably still "backup'd" to their personal geek squad's computer which could have caused me the identity theft issues I am currently suffering. Their "Word" just isn't good enough!