I just had the most unpleasant experience. My husband & I bought our 9-year-old daughter a 32 inch Toshiba LCD TV from Best Buy for Christmas. We brought it home and it sat in the box for a few days before my husband had time to set it up. He took the TV out of the box and put the base on it and plugged it in. The TV didn't work. He called Toshiba and explained the problem and they said no worries just bring it back to Best Buy - They have a 30-day return policy and we could just get a new one. We purchased the TV on Dec. 13, 2009 and took it out of the box on Dec. 21, 2009 when we found it didn't work properly. And returned to Best Buy today (Dec. 22, 2009). They looked at the TV and said "IMPACT DAMAGE - We are not exchanging it!" . . . We explained that we only took it out of the box and plugged it in. The guy just kept saying we damaged it. We asked to speak to 2 other managers and nobody in the store would help us out. I haven't been this upset in a long time nor have I been treated so badly at a store. We spent over $430 on this TV and haven't even been able to use it. My husband will be taking Best Buy to Small Claims Court. But whatever happened to CUSTOMER SERVICE. They treated us like we were liars and trying to get away with something. When all we wanted was to spend our money on a TV that worked. Who really is the criminal here??? And, who is losing out . . . my 9-year-old daughter who left Best Buy in tears with her broken TV! Merry Christmas - Hopefully, you all bought your TV's somewhere besides Best Buy!