I have been making prompt payment of 100 dollars per month since I bought a TV from Best Buy- using the no interest promotion for 36 months option. I made a payment of 100 dollars on 17th of December 2010 which was inteded for January payment. I made a payment on Jan 8th 2011 to cover the payment through Feb. 2011. I have received a payment due notice that indicates thae two payments were clubbed together or January and I need to pay min. payment of 11.00 Dollars on February 1, 2011. I was out of country and reached my home late night on Feb. 1, 2011. In my opinion, what you have done is wrong. Would you please review the procedure you have used. If I do not get a satisfactory explanation from your office, I intend to proceed to take appropriate action on this matter using legal channels. My effort to contact your office has ben futile. I think a company like HSBC must have better operating procedure. Please contact me by e-mail. I sent another hundred dollars through on line banking arrangements I have with Union Bank on February 2, 2011. which would take an additional few days for your bank to get that money. I am hoping you bank is will not be charging interest claiming that the 11 dollars wer not paid on time. Actually I have paid the months due amount on January 9, 2011. Please review your accounts. Thank you.
Dr. Balakrishna Rao.