Best Buy Corporation

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Category: Services

Contact Information
P.O. Box 9312, Minneapolis, Minnesota, United States

www.bestbuy.com

Best Buy Corporation Reviews

October 30, 2008

No cust. service

You can forget about customer service from Best Buy. We bought an LCD 46' Samsung and it failed within the first year. They have 3rd party service centers which apparently gives them the opportunity to not do anything. I have had my television broken for 4 weeks, (second time) and they say they can't do anything, it is up to the service center they sent me to. Every complaint, every request has fallen on 'deaf ears' at all the numbers I have called. The store basically said, 'once you take your tv out of here, we have no control'. So, goodbye sucker. We got your money and I hope your tv works, because if it doesn't, ha ha.

I called the supposedly corporate number yesterday, and the same run around. You go from customer service agent to customer service agent, and there is no one they will transfer to that could make a decision in the customer's favor.

I am sick and frustrated. Do not trust what their salesmen say, and read the warranty policy carefully. It is at their discretion whether they will honor the 'No Lemon Policy'. But boy do they sell it to you. BEWARE!!!

July 9, 2008

Bad buy

We ordered a TV online because you did not have it in your stores. We then had to wait four days for it to be delivered on a Tuesday. The day of delivery we get a call saying that we would have to wait two more days for it to be delivered. On the second delivery day the men open the box and the TV is damaged. So back to the store it goes to be returned. SIX DAYS to get a DAMAGED TV. We are told that it would take two days for the charge to be credited back to my wifes Best Buy card. Two days later it was not credited back. We call and are told it would take three more days to be credited back. 11 DAYS SO FAR. In the mean time we find out that the records show that the TV was delivered and the warranty started! Well, we just got back from the local Best Buy store where we were planning on buying our new TV. Instead, we find out that my wifes account STILL has not been credited!!! After spending nearly two hours at your store (including the time we spent looking for a TV with no one offering to help us) we find out that the returned TV was entered wrong and that you will have to find the TV before it can be credited back to my wifes account. Meanwhile, we are without a TV and financially responsible for a TV that we don't even HAVE. We are being held responsible for your company bungling from delivery to return.