Took my laptop into Best Buys, Geek Squad facility to find out why I could not connect to the wireless internet at my home. They kept the laptop 2 days and told me it was fixed. I had prepaid 199.00 for their service. Internet connection worked IN THE STORE with Best Buys wireless. Got the laptop home and was unable to connect to the internet. Frustrated, I called to let them know that the laptop was not fixed. I spoke with Erin. She said bring it back. I went back to the store the next day, Erin would not talk to me she talked to the sales clerk only. The clerk gave me the "party line"...'it works in the store, so it is fixed'... I said I cannot work at Best Buy, I need to work at home. Long story short, I asked repeatedly for my money back or at least the $130.00 for the non-service, they refused. Michelle, another manager, finally came over and offered me a booster for the laptop. I took and left the store unhappy. I am totally dissatisfied with Geek Squad and will not use their service ever again. I am still unable to access the wireless internet inside my home.

Best Buy offers to "optimize" laptops/netbooks to make them run faster. Supposedly the optimization takes 30 minues. I bought a netbook a couple of weeks ago at Best Buy and have tried twice to get the optimization. I still don't have an optimized computer.

The first time I went in for optimizaton, I was told my battery didn't have enough power and they couldn't do the optimization since they didn't have a power cord. Okay... So why doesn't a computer repair service have the power cords for at least the computers their own store sells??? Since nobody told me to bring my own power cord for the optimization, I didn't bother to take it with me. After all, one of the main reasons you get a netbook is its lightness compared to a laptop. Why would you want to weigh yourself down with accessories you're not likely to need for the task at hand?

The second time I tried to get the netbook optimized, I was told to leave it for an hour after paying the $40 fee. While I was gone, I got a call on my cell phone from the geek squad saying they needed another hour because their one external drive was being used by another technician. And, of course, the person I talked to before this last unsuccessful attempt to get the optimization didn't tell me I needed to bring my own external drive for the optimization. Okay... So, why doesn't a computer repair store have more than one external DVD/CD-ROM drive anyway???

Unwilling to hang around for another hour because I had an appointment on the other side of town and didn't want to drive home, back to the store, and then back home later, I retrieved my computer and got a refund for the optimization that never occurred. Before leaving, I complained to the geek squad supervisor. He told me they used to have more than one external drive but that the other one "had gone out." Okay... So what kind of computer repair store depends on a single one of the most common pieces of equipment in modern computing??? And what kind of computer repair store can't repair or replace its own equipment???

Hey, Best Buy, take a page out of the Apple Store play book. They know how to run an efficient onsite repair service, which is something you seem to need a whole lot of help doing. Be assured that I'll never waste my time trying to get service from your geek squad again.

Right now there is a huge issue in the Geek Squad. I was actually warned to stay away from Best Buy because of their lack of concern in doing the job right. I should have listened.
What happened to me personally is beyond anything I could have believed unless I went through it. Here it is, ...
I took my computer to best buy to get a wireless pic lan card installed. The geek squad guy said it would be 50.00 and then when I got there he said it was $80.00. So when I told him the difference he changed the price to $50.00. The next day I picked up the computer and the wireless card did not work nor did the router they told me to purchase, $39.00. I then tried everything to get this to work and nothing. So I had to call best buy and they refused to tell me anything and told me that the reason it would not function is because the wireless pic lan card had to be configured to operate correctly they told me that this was only possible if they came out and charged me an in home service fee.
I was angry about this because it was never mentioned to me that this was a requirement of having a pic wireless lan card installed. So I ended up having to bring my computer back into the best buy geek squad which was not a good thing but I did not know what else to do. So I had talked to the manager of the Geek squad and he said to bring it in to test it. I was told it would take about an hour. The manager told me he would place the info in my file and other techs world see it and know what to do.
So I drop off my computer and 3 days later no one has called me back.
I contact the Geek squad and asked them why no one has called me and they told be they were running a diagnostic, which shows nothing in error that they did, of course. So I told them what the manager said to me and none of that info was in the notes of my file and the manager had went on vacation a day after he told me to bring in my computer.
So now I am so upset I take my computer home and call the company that made the pic wireless lan card to ask them what to do. One of their tech support walks me through the process of testing their card and it is found that the drivers were not installed with the pic wireless lan card. It was not recieving a signal because the Geek squad put the hardware in and nothing else. The computer did not recognise the added hardware. I contact the corporate portion of the Geek squad which had "agents" speak to me about this issue. All they did was work to cover themselves while leaving me looking like the one who was at fault. I was on the phone with best buy and the Geek squad for several days, ... more than 4 hours total.
The Store Best Buy and their Geek Squad are only looking to cover their people in wrong doing at the full cost of the customer. I actually had to take the computer to another best buy in order to get information that proved that the first Geek squad was in error. They told me that there was no way that the Geek squad in the other location did the right thing and in saying that I thought I could trust them.
I left my computer there and then when I picked cit up they said that there was a hard drive problem and that was why their pic wireless lan card did not work. So I contacted the corporate office again (4th time) and they refused to give me a refund for the lan card or the router because it was a problem with my computer, not their service or their agents. I forgot to mention that when I talked to their Geek squad agent in their corporate office they spoke extra loud and tried to drown out my statements when they did not agree with what I said about something being very wrong in their Geek squad. Every word out of the mouth of this agent was in a means to say that I as a customer was wrong and their Geek squad was right. I believe the reason they did this was to make sure in the midst of failing companies they would cover their company at the expense of the customer, and to cover their jobs.
I have since cancelled my credit card and account with Best Buy. I will never purchase from this company again because they were willing to steal from me to cover themselves while knowing that their employees are doing wrong.

I used the Geek Squad and if you have a problem after they leave you are screwed unless you want to spend more money with them. It was my worst mistake ever using them I spent over $500.00 with them and within 10 days had another problem with my PC and could not get any help. THEY REALLY SUCK!