I bought an HD camcorner in Jan/2010. It was a $1400 camera and was told it had a 1 yr warranty by the sales rep at best buy. After no more than 6 uses it the LCD went black and it stopped recording 8 months later in Aug/2010. I called best buy and they told me to bring it in. Took it in that day and was told that part were covered for 1 year and labor 6 months. I thought..."That sucks but I can live with it. If that's worst case scenario, i can live with it. I can see where the salesperson might have been confused." I was told that the camera would be back in two weeks no later the three weeks. Two months later, I still have no camera and was told by geek squad and sony that they don't have any record of the camera. I have been lied to and told many different contradicting stories that make no sense. Geek squad/best buy accepted my camera, it was send to a sony repair center in Laredo, Tx. When I called Laredo Tx, they told me it was sent to Precision Camera i
n CT (which it wasn't), at times, those calls are routed to a call center in El Salvador. The worst call center ever!!! As of today, 10/16/2010, I have no camera, no one taking ownership, no answers, no solutions and every time I ask for a manager, I'm told one doesn't exist. I'm at a total loss.
Damage Resulting = The camera is used for a webshow. I'm behind two months and out $1200. Plus, they are only open during banker's hours which means I have to spend all my time during my work hours.I need some HELP.