Traded up my sons ipod nano for an ipod touch at Best Buy in Loveland after having continual problems. Touch lasted less than a year. Took it to the store to exchange because it wasn't working. Didn't have my receipt so the cashier pulled it up in their system with my phone number. She had me verify my information in the signature pad for credit cards then typed the info into the computer. She then grabbed a new one and said it was eligible for a rapid exchange. Unable to ring the new one up in their system she called somebody over who said that even though it was a rapid exchange it had to be sent to Apple and they wouldsendme a new one in a few weeks. After 3 weeks called the 888-Bestbuy number and they were unable to find any info on it. She called the store and spoke to someone and found out the ipod is sitting in the store because they claim it was dropped off and they had no customer info!!! They are willing to send it out for SERVICE today but it will still take a few weeks! Spoke with Tim who identified himself as an asst manager and then said after I vented my frustrations that he is really like the secretary to the managers. I asked to speak to the GM he said he was not in I asked for the store manager who put a Geek Squad agent on the phone. I told her I didn't wish to speak with her I wanted the manager. After a couple rounds of picking the phone up and putting it back on hold Chris got on the phone. He was cocky and unhelpful!They are still refusing to give me the name of GM! Please don't support BEST BUY LOVELAND! They want to blame me for their untrained employees and to think the employee that messed up has the authority to handle money!