beware: best buy does not stand behind products they sell have lg washer/dryer they have been out to repair it 5 times on dryer 4 on washer they will not replace it.talked to best buy corp in richfield, mn they put in for replcement said i would get call back never heard from anyone, called back they said still looking into it.washer went out nov, 19 10 dryer went out nov, 23 10 washer finally fixed on the 27th, had to wait on parts on dryer till the 10th of dec.repair guy was supposed to show up 08-12 called and said he would be here 12-2, acted like he did not care about it.have spent alot of money over years at bb, and i am done now.there customer service sucks.they never call you back, don't show up when they are supposed to, spend 2500.00 on washer/dryer that always fails and all best buy says they will give me is 25.00 for using laundry mat to do clothes, that is bullshit!!once they get your money they don't care anymore.

I recently had a horrible experience with Best Buy and when I stumbled across this website, I had to include my experience so that others can learn from my mistakes. It all started when I went online to search for a tv. I was looking for an LCD/LED television and found a Panasonic 37 inch that was very good. I verified that the Appleton West store had one in stock and then decided to contact them the next morning (as this was late in the evening by this point) to have the item placed on hold. My husband called the next day and was informed that they were sold out. Shocked, we called the Appleton East store to check there. We were told they did not have any but that Appleton West had one in stock. I called back this time and spoke to a rude man by the name of Sal or something. He told me that they did not have it. I informed him that I thought he was mistaken. He got indignant and started quoting me some Best Buy jargon. I asked for a manager and was placed on hold a long time. Someone finally picked up but it was Peter in Home Theater and not a manager. I asked once again for one and was routed back to the original man. He then told me that "she" was right there and would be with me in a moment. That moment never happened. He came back on and then told me that they found it. I was informed that they had not been bothered to look the first time (seriously, he told me this) and that it was found "in front of some stuff in the backroom". He offered to hold it for me and assured me it would be at the service desk when I came in. We came in an hour later and no tv. We kept asking and asking for it. There was no communication and horrible customer service. I asked for the store manager, a woman named Tara. She could not have cared less and blamed the troubles on "high call volume and the size of the store". How does that make sense?! I am so upset that I will be contacting corporate, but sadly I believe nothing will come of this. I can only say that I will NEVER purchase from Best Buy again. They are rude, incompetent, and unworthy of my time and money.

I went to the Best Buy, store number 119, in Costa Mesa, on November 26, 2010 at approximately 11 A.M. to buy some DVDs. I stopped by the computer section to ask the employee if there is any laptops left. Turns out they have a Toshiba C655D-S5089 SKU:1401694 in stock. The employee whose name was John then informed me that there is a service fee of $80 attached to the laptop because of some "optimizations" that Best Buy did. I informed John that I was not aware of said "optimization" on the Best Buy ad, or on bestbuy.com. I also told him that I bought two laptops from Bestbuy approximately six months ago and they were able to take the "optimization" off upon my requests. John promptly told me that the policy does not apply on Black Friday and that if I do not purchase it someone else will. I informed John that what Best Buy is doing constitute false advertisement, this bait and switch sales method is illegal in both State and Federal laws. I ask John that I wanted to speak to the manager. He promptly lead me to a young lady clad in a black shirt that gave a huge attitude toward my predicament. She said if you do nott want it there are others that will take it and then dismiss me. At that point I began searching for the store manager.

I ask another young gentleman what is the store number and the name of manager in charge of everything. He said he can not give out the information. I told him that this is for a complaint and if he does not tell me I will find someone who will. He then promptly told me the store manager is Jason Benze which I soon find out was a lie. I went to the exit toward one of the employee wearing a yellow shirt and asked for the store manager by the name of Jason and he looked completely confused. Another Best Buy representative walked by and identify himself as the store manager, I asked him for his name. The manager told me its Micheal but then pause half way and ask what is this concerning. I told him what I told John and that I will be complaining to corporate. He told me that he will call the manager in charge of computers which has the final say.

The manager identify himself as Nathan Mayers and repeated what John originally said. I asked the manager if the laptop has been open, if not he could just take off the packages. He told me that the laptop has been open to perform the "optimization." I told him that I was not made aware of the condition by the ad, bestbuy.com, or any of the Best Buy personnel. I informed him that trying to sell pre-used items as new without marking it as such is unethical if not out right illegal. If the customer wants the service he or she should be able to opt-in and be informed that his or her laptop will be open and service. He told me service was performed by trained and certified employees. I told him it doesn't matter you can't sell opened items as new without informing the customer. I also asked for the credentials that qualifies his employees to service the computers because now I am worry about cosmetic defects, void warranties, or even the wrong item. He reinstated that the employees are certified by Best Buy and refused to produce the documents that I requested as if I was to take his words as truth. I told him there is nothing on the box to identify who service the computer so when it breaks upon opening who do I blame; what if the employee switch the power adapters by mistake and break the computers; what if the employee installed malware or spyware and steal people's personal information because they did not know that their computer was tamper with by uncertified technicians. I asked him: is Best Buy responsible for agreement with Microsoft and that anything I do to infringe that agreement is actually Best Buy's fault. He became more and more defensive and asked what would I like him to do. I said: since Best Buy did the "optimization" and I do not want it, there is a way to restore the computer to its factory condition by the manufacture either by disk or a partition on the hard drive. I told him I would overlook the opened nature of the laptop and I will not be getting any service that I do not need because of the restore process and I will wait. He told me that it was not possible, you cannot restore the laptop, which I knew to be a complete lie. According to the user manual taken from Toshiba's website1, on this particular laptop on page 59 one can restore the computer to its factory condition. He told me that if I was willing to wait till the end of the day and if no one buys the laptop with the plan he would sell it to me for the price promised on the ad. I informed him that idea was ridiculous, the laptop is on hand, I am here, this store is not an auction site, I should be able to buy the laptop as promised by the Best Buy ad and bestbuy.com. The manager continues to say that it is reserve for customers who will pay the extra $80 fee first, if no one buys it at the end of the day I can have it at normal price. I told him that I will complain to corporate, the FTC, the BBB, Toshiba, Microsoft, and the local new channel. I walked out the store at 1PM.

I understand that John and the Manager by the name of Michael was doing their jobs and was perfectly professional with me, I cannot say the same thing for any other employee I met at the Best Buy store in Costa Mesa.

I have a certificate of $10 and another one of $5 that I am trying to use to purchase a movie that cost $9.99''home of our own''. Unfortunately, because of your messed up way of doing business and being very tricky with you customers I cannot purchase that movie even if I was to spent $15 on a movie that cost $9.99 and lose $5.01 . I been looking for an hour on bestbuy.com to find something that will even to $15 but of course YOU made sure that I wont find anything! You guys are absolutely ridiculous and because of this I will never ever buy a thing from your store again.

Have a happy Thanksgiving!!

I ordered an ipod and was told that it would be in in 3-5 days. They were offering a free gps with the ipod so I ordered it. The gps came in in 4 days and they said the ipod would be in the next day so I picked up the gps. The next day they told me ipod was out of stock and could not tell me when it would be in. I called and cancelled since it was for my daughters birthday and I wanted to be sure I had it. I told them I would return the gps and dont charge my card. I told them if thet needed the gps back first I understood so dont cancel, I WANT NOTHING CHARGED TO MY CARD. They said no worries, they would not charge my account so I cancelled the order. I asked again before I hung up and they assured me the card will not be charged. Needless to say they charged my card. I sent an email to complain and no one responded. I called to complain and no one responded. I finally reached someone and there response was that it was my perrogotive if I did not shop at best buy anymore. Same customer svc. as circuit city had before they went bankrupt. I will not shop there anymore, I hope many will follow to other stores.