I bought a HP Pavillion DV6 Notebook serial no: CNF9472JJD from Bestbuy store Izmir, Balcova in TURKEY, at 11 january 2010.
Also I have extended quarantee.After 6 months, due to battery charger-battery problem and some buttons not functional LAPTOP went to service. After 30 day I got the Laptop. Only 1, 5 month later battery problem is exactly same and screen was cracked unprompted without any knock or hit.
27 September 2010, I went to Best buy store to give the Laptop to the service again.They called me on 7th October, but problem was still same, service did not anything. They sent it again to service. They telephoned and wanted 189 TL (135 US DOLLAR )FOR DETECTION OF MALFUNCTION from me. I rejected to pay money for that. I went to store and talked to manager. I have talked almost 3 hours because I did not understand why I should pay 135 US DOLLAR. After that they accepted not to get money for that. My LAPTOP still on service. service wanted me to pay 352 tl (260 us dollar) for fixing screen.
I am still paying my instalment.
I am really sad that for shopping from BESTBUY. I will never go again for shopping to BESTBUY, and I will share all those things in all internet forums.

I recently switched my cell service to Verizon from AT&T through Best Buy. While in the store, the sales people admired my AT&T Sony Ericsson Walkman phone and suggested I trade it in through their Trade-In program. During the process of switching plans, the salesman tested my old phone, transferred contacts and photo's, etc. Twice during this process, I received calls on the Sony phone.

The next morning, I looked up the information as to how to receive a gift card from Best Buy by trading in the old phone. The online form asked for the make of the phone and model. Walkman was stamped on the side of the phone, though the manual had a number model on the cover; they were essentially the same phone. It asked if the phone was working; yes, as I had used it in the store the day before, did I have the power cords and finally, was there any water damage (no). The only flaw in the phone was the center navigation button was missing the tiny plastic cover; something the store even took note of but said made no difference as the button was functional.

I printed out the quote for $22.00 for trading in the phone and shipped it out. A week later I received a reply telling me that they were giving me nothing for the phone and if I wanted it back, I had to pay THEM return postage and Shipping and handling charges that may exceed $48.00!!! They claim the phone was misrepresented by a wrong model number. As I said, Walkman was stamped directly on the phone and that it didn't work.

I wrote back telling them YES it did work and who were they kidding. There reply was now that it WAS SEVERELY DAMAGED and I still wouldn't receive any credit for it and then rubbed my nose in the fact that they would charge me money to return it.

DO NOT TRADE IN anything to these people. The whole program is a scam so they can resell or refurbish products at a 100% profit. They are liars and cheats!!! I have no problem with the stores; they are upfront and honest but you are sending your items to faceless con men and have no retribution. Let this posting be your warning and PLEASE, PASS IT ON.

We purchased a laptop computer along with their extended warranty. After 6 months the computer had a catastrophic failure. They tried to replace it with a cheaper model because the model we purchased was no longer available. After arguing for an hour we got at least an equal model. 6 months later that computer failed. We took it back to the famous geek squad. After 4 weeks we called in to check the progress. They lost the computer! Two weeks later they called and said the computer was ready to pick up. We picked up the computer and the operating system was wiped clean. We asked to have the operating system reinstalled. The geek squad refused unless we paid an additional $150 for a new copy of windows. We argued for three hours and refused to pay. They told us to go to the manufacturer or get the original disks. So much for their warranty???? Best Buy does not give the original disks with the computers anymore! I will never buy a thing from this store. Their business model stinks! Their Geek Squad is a joke! Their Customer Service is non-existent!

Bought a Dyson vacuum cleaner as was told that if I ever had a problem with it that they would give a replacement. One of the tubes busted so I drove the sixty miles to take it in. They said that they could not give me a replacement and they would send it in. They assured me that it would be back in a week. I explained what the saleman had said about a replacement because my wife has a daycare in the home and vaccuumed every day. They said they could do nothing and to come back in a week when it would be back. I called for three weeks and each week they said it would be in soon. I called on a Wednesday and they promised me that the vaccuum would be in by Saturday and that I could come and pick it up. I drove the sixty miles to pick it up and when I arrived they said it had no come in as promised. I explained that I had to have a vaccuum cleaner and they again told me they could do nothing. I then requested that when it came in, they could deliver it to my home which was sixty miles away. They told me that they did not deliver. I told them that they would this time as I was not coming back in the store again. It ended up with my son in law picking it up and when we went to see the grandchildren, I picked it up then. I have never and will never set foot in that store again and I have told my story to as many people as will listen.

I purchase an LG washer and dryer at Best Buy. After four months, the dryer broke. Wouldn't power up (fancy model with bells and whistles). A machine four months old should not break and should replaced. Although I was on the phone for 5 hours with their Cust. Service and "Consumer Affairs" I was still forced to wait three weeks until they received a part and had their contract service come and fix it. With three kids that really sucks.