I purchased an iPad at Best Buy, on august 30, 2010,

upon attempting to return it on September 4, 2010 they informed me of the 15% fee.

I told them that the sales person did not tell me about the fee.

They said the iPad is a computer a subject to the fee.

I politely asked them to waive the fee.

None of this worked so I was charged the 15% return fee.

Is this legal?

Is any recourse that we can do?

Is anybody that can help?

Do not depend upon BEST BUY for follow through on deliveries or any promises in that regard.

They are unreliable, disinterested, uninvolved, deceitful. Sales assistants are pleasant enough but hardly professional and basically, ineffectual.

You may wait for up to and even more than, 5 days for a promised delivery, each day another missed appointment.

Installations are not synchronized with deliveries. More headaches.

Warehouses are not aware of what they are housing!!! Who's in charge???????????

Phone calls are unending, upsetting and unfruitful.

GO ELSEWHERE or I promise hair-tearing stress and tremendous inconvenience.

No complaining to corporate offices. No one is accountable.

I'll be spending my wait time (5th day) posting as many of these as humanly possible.

My laptop was making a LOUD "whiiiiir-ing" sound for a week or so and was driving me nuts! It was still working okay, but the sound was obnoxious! I decided go into Best Buys Geek Squad to have my computer diagnosed and repaired. The guy working almost laughed at me when I was explaining my problem and said (as if I should have known) "Thats the FAN!" - "Okay, fantastic, its the fan... can you fix it?" He told me he would get to work and that they'd call when it was fixed.

I recieved a call from the same gentleman the next day explaining my computer wasnt salvagable and then proceded to reccomend new machines for me to buy. I made it clear over the phone I wasnt interested in buying a new mchine that my budget was tight and there wasnt room to buy a new computer, I needed this one to last another 2 years or so. I went in to pick up my "unsalvagable" laptop later that day and was again, bombarded with endless sales pitches for new laptops. Already upset my computer was supposedly toast, I became very frustrated with him not understanding I DID NOT WANT A NEW COMPUTER. I took my laptop and left.

I needed a second opinion before I retired my laptop. I was going to be SURE before I chucked it into the trash. I called a company called Secure Remote Support and explained my situation. The technician I spoke with told me to send in the computer and they'd check it out for free, and let me know if it was in fact dunzo. He told me that if it was repairable he would let me know the things needed to be done and the cost before billing me. I sent in my computer and the day they got it he called and explained it WAS fixable and I just needed a new fan! I was so relieved I didnt have to retire my computer for good! I gave him the go-ahead and he fixed it all up and sent it back to me within that week. It works as good as new and I dont have to listen to that obnoxious WHIIIIRING sound anymore.

Im done with Best Buys Geek Squad where they seem to only care about THEIR bottom line, not mine. Best Buys Geek Squad thought I would just drop everything and buy a new computer because they insisted my computer was done for - and its sad to think there are suckers out there who fall for that ploy. Im glad I found a company that puts the customer first and provides you with the services you need and doesnt try shoving extra purchases down your throat. Thank you secureremotesupport.com. Do your research before taking your machine to Best Buys Geek Squad. Youll be glad you did.

I bought a Toshiba laptop and it came with a free 6 month Webroot Spysweeper with AntiVirus Product. I wasn't going to use it however I just took the CD (never installed it on my system either). At the checkout, they needed my card to activate it (in hindsight I never should have swiped my card, so I can see being flamed for that, but I figured "I will just call and cancel it" and be fine) and then I paid for the laptop.

Fast forward three months later, I call the 800 number and cancel the subscription for it so my card would not be charged $41.99.

Forward three more months later, I notice during a check of my checking account, that there is a $41.99 hold on my funds. I look and see its from Best Buy (whom I canceled the subscription with three months prior!). After being on hold for at least ten minutes, I finally got to talk to an actual person. I told them about the situation and that it "will be canceled and refunded". A week later it was not refunded so I filed a dispute with my banking institution.

My new printer is not responding. I have filed several complaints but there is no response. If it continues like this may complain to the company myself.