There's just not enough space here to tell my full story.

I tried to purchase from Bestbuy.ca & had nothing but problems. Twice the card declined on 2 seperate tries. They don't even have it automated, so you don't find out until hours later that it declined. Totally amateurish.

While BB made attempts to sort of rectify the problem, I didn't know they never gave Scotia bank the authorization code so my funds could be released to me. 3 days later I had no money on cc & then I find out that Best Buy never even escalated the issue & still wouldn't provide the codes to Scotia. It's days later & still no word from their credit department. They just don't care at all. Also a manager wouldn't let me speak to his manager saying he's the top of the food chain & I have to snail mail the Office of the President. Any company that makes you snail mail is, in my books, a company that doesn't care about their customers. TERRIBLE service even though the reps were nice. I will NEVER purchase from their online site & this is the 2nd time now that Best Buy has swept an issue under the rug.

I had to take my daughter's camera in for repair. I was told I could have the camera shipped to another Best Buy location when the repair order was complete. I was in Lincoln for a family event and this is why left it there. I figured once the camera was fixed I could have it shipped to Omaha or Sioux City. I called the Lincoln store and I asked if I could have the camera sent to another Best Buy that is closer to me and I was told no. I have to go to that store to get the replacement because the original repair order was done at that store.
I get so tired of these companies who tell you one thing and then someone else says "oh no that's not correct, this is how we do it". I have worked in retail for many years and I understand there are certain procedures that have to be followed, but come on, it's a phone call to another store for them. Now instead of driving 1hr, I have to drive 2.5hrs. I won't be doing business with Best Buy again.

I am extremely delayed in posting this complaint, however due to another extremely unfortunate experience with Best Buy, it compelled me to make a point in letting the public know how this company truly operates.

Let's start with today.

My husband and I own/operate a small company of about 15-20 people. Although we were at capacity, a woman came to us basically begging for a job, and we caved. We were out of computers, so we high-tailed it to Best Buy, the closest location selling computers. (Might I add if we weren't in such a hurry I would NOT have opted to shop here!)

So we found a full workstation for sale at $599. We get to the counter, check-out, and low and behold... they don't have the monitor in stock. Credit card already charged, (conveniently) and wham - no monitor. We also didn't notice at first, but they added a $59.99 service fee without advising us or getting our consent. They had to do a seperate credit to our card for this overcharge.

So they tell us the monitor will come in a shipment at 5:00pm that night. Meanwhile, it's a 20 minute drive from our home to make the trip back. Rather inconvenient for their error, I might say. Doing as told, we arrive at 5:15pm. Shocker... no monitor! I'm not going to lie, I embarassed my husband and demanded a replacement monitor, or they could pay for my gas and time to/from their store, plus a day's interest on my credit card for charging me without having the items available.

Finally a manager came over to replace it. Funny, but they wanted to do ANOTHER charge to my debit card - for the full amount. WARNING: This is classic Best Buy behavior. Both charges will hit your debit card, and it will take up to 5 days for those funds to reverse. So basically Best Buy/your debit card company sits on your cash interest free, while you lose access to your own money. I called them out on this, and magically the Manager found a way to rering it without having to charge my card again.

Now moving on to over X-Mas:

My husband's Uncle is an elderly man, with absolutely no computer savvy. We sent him $700 to buy himself a laptop for X-Mas, as after being out of work for 12 months, he finally had an opportunity to help operate a landscaping company. We figured the computer would help him stay organized.

He took our money and went into Best Buy, telling "Kevin", the Sales Rep, exactly what he was looking for. He indicated he wanted the smallest/cheapest laptop they had. (Now mind you that Best Buy was advertising Netbooks, etc. for $199 over Christmas.)

Kevin convinces Uncle that he needs a 'certain' laptop in order to operate the internet. (LIE!) He also tells him that he has to sign-up with the Geek Squad in order to use the internet, because ONLY Best Buy can get him an email address with Google. (Are you kidding me...?)

Some of this sounded so ridiculous, we told our Uncle to wait until we flew home to check things out.

When we got there, the computer wasn't even out of the plastic yet. The box had been taped shut by Best Buy with green tape.

I look at the receipt, and they've charged him $549 for the laptop, $129 for Geek Squad, and $79 for some anti-spy software that "Kevin" indicated our Uncle just HAD to have or the internet wouldn't work right. What a joke!

So I walked into that same Best Buy, and put the computer on the counter to return it. Afterall, it had never even been turned on. The "Manager" tells me we should look for an exchange, so we did. We were advised if we didn't find an exchange, there would be a 15% restocking fee. We were fine with that. However, if you haven't guessed... everything was out of stock. There was nothing equivalent or less expensive.

We went back up to the counter, and the Manager of the Geek Squad comes strolling up to the counter with a mouth full of food, telling us it will be at least 20 minutes while they inventory the computer. So we wait.

We're called back up to the counter to THEN be told we couldn't return it. Why? Because it was already opened. Ummm... yes it was opened. By the Geek Squad he was told he just HAD to have! (They also lied to him and told him all he had to do was turn it on and he'd have internet. Bull! A total and complete lie!) I indicated I was confused... Why did the Geek Squad have to spend 20 minutes 'scrubbing' the computer if they knew within the first 5 seconds it was already opened and we couldn't return it?

I then asked for a refund of the Geek Squad fee and this virus software - still in the case. This Geek Squad Manager, (now chomping gum in his mouth) told me he bought the software, and he couldn't return it. I couldn't even understand the guy and asked him to take his gum out so he could articulate properly. He told me, (and I quote) "I need to deal with it. He'd rather be chewing gum than have bad breath, and he never gets a chance to eat." Wow! This is my problem HOW?

So after being berated, they handed us back the computer box.

We walked towards the front door, and I stopped to ask the Security Guard if he could get me the Store Manager, not just some Geek Squad department Manager. Meanwhile, while walking to the door, the bottom of the box fell out, and the laptop goes crashing on the floor, plastic pieces going in all directions. Apparently the lovely Geek Squad didn't package the computer right, leaving out all the protective packaging. The computer lay in a pile on the floor.

As the Geek Squad counter witnesses this all, they send over a 18-20 year old black girl, complete with sagging pants, ghetto personality/vocabulary, and head bob. She tells me that SHE'S the Manager, albeit her shirt says Customer Service Associate, or something of the like. She tells me that we need to leave the store, the Manager is busy, and that there's nothing they will do for us. So we walked out with broken laptop in hand, worthless software, and over $100 in bogus Geek Squad fees.

Want to know the most interesting part? Not once did they ask whom the sales rep was to see if there was a sales/Management issue. Not once did they want an explanation of what occurred. And even better... as I walked out the door they were still trying to convince me that without paying for the software or the Geek Squad fees that our Uncle wouldn't have had access to a Google email account.

WORDS OF WISDOM:

- Always check your receipt!
- Don't get coerced into some bogus Geek Squad fees!
- SHOP ELSEWHERE IF AT ALL POSSIBLE!

Best Buy consistently advertises what they do not carry in stock. Out of 6 area stores 1 tv was available that they had advetised. I called in advance to hold the TV which the sales person Jeff said was okay to do. After driving all the way into the store with a borrowed truck and driver to pick up the tv I found out they had sold the tv out from under me to another store whose delivery date was 2 weeks away. I would think they could order another tv in 2 weeks and sell me the one they orginal were holding for me. I believe best buy should not allowed to advertise items that they do not carry at least 10 of at each store. To have one tv available for a 100 mile radius and advertise to the masses is absolutely insane.

I had bought the washer with a 3 yr warranty. I paid extra for the warranty in addtion to the manufacturer"s warranty. It started breaking down a couple of months ago. I have been calling the best buy multiple times since July 1 2006. They took a message and never called back. I went into the store today. They are saying that I need to call the manufacturer since the product is under warranty. Never mentioned this when I called them. Each time I called them they had different reasons for not caling back. I feel that they are trying to dodge their responsibility of inspecting my washer and fixing it..