I worked at Best Buy for almost 4 years, 3 of them at customer service. First I want to say DO NOT BUY THE " EXTENDED WARRANTY" on anything. The company makes an 80% profit margin on the warranties, that is their big money maker. By the time you buy all the accessories, warranties, set-ups, delivery ect. the price has doubled.If the product fails to work after the manufactures warranty is up "1 year in most cases" it is cheaper to replace that item or have it fixed by a local service center. Electronics are not made to last anymore i.e phones, laptops, tvs, game systems, and after a year or two you want to upgrade anyway. The Best Buy warranty also runs concurrent to the manufactues warranty, so if you bought a 2 yr warrenty from BB, you are really paying for 1 year because they go by the manufactures first.
Also, the bring you in the store by cheap tvs, laptops, ect. but the accessories that are essential to work the device are marked up 300%. They make the employees push hard for accesories and warranties and you are graded by this weekly. If you don't reach your goal, the asst. manager "counsels" you ( threatens) or you will be fired. Most of the employees are young kids some in high school who have no training on the items they are selling. They learn by OJT, and if they don't know the answer the lie because you can never get a manager to help you out on a customer question or complaint that you have no authority to resolve, but are expected to anyway supposedly by SOP. Then if the customer gets irate, a daily occurance, the manger promises them something to appease them like 10% of the item or something free( only a manager can do this) and this makes you look like a fool because you were going by the rules of the company, but if you didn't you would be fired! Catch 22!!! Also, I had a medical problem that i had to sit and not stand for my shift. I brought a doctors note explaining the problem to my manager. I was told I could only sit when there were no customers or be out of sight of customers because it looked "unprofessional" My job was to check customers out and work at customer service handling complaints, credit issues ect. !!! My job was alway to be in view of a customer!!!. Also, at various times female employees that were pregnant were given permission to sit or do a job away from customers so they could sit. This went round and round until I called HR and posted a complaint against this manager. Mind you none of the other managers or employes had ANY problem with sitting because I asked them. After that complaint, my job performance came under extensive scrutiny and I was fired about 4 months later for not biding by SOP policy in returning an item for an employee. I thought about getting a lawyer or calling the BBB but I absoluted hated that job.If I won the case, I would have to go back to Best Buy and get my job back and I never wanted to work there or with that manager again. I hope this helps sombody, so ask LOTS of questions before you buy anything from Besy Buy and get every thing in writing and READ IT!!! Also get a managers name so if you have a problem you can call them and they have to make it right because their job is on they line if the have enough complaints against them so they will go out of their way to rectify the situation.

Caveat Emptor –
They may have the ‘best buy’ in town but they definitely do not have the best return policy. Purchased my Blue Ray player on 5/19/10. It failed on 6/17 – a Thursday. I was out of town beginning on Fri and returned late Sun. Went to return my player (on Mon) a mere three days after their 30 day return window and was refused. Was told I would have to go through the warranty service provided by the manufacturer in order to fix my problem. In retrospect, I can think of so many companies I could have purchased my product from that would have been more than happy to return a $250 dollar item only 33 days after purchase. Needless to say, I won’t be coming back to Best Buy to shop again. Simply put, their return policy is nothing more than poor customer service in a time where many dealers are bending over backwards to please their patrons. I hope it was worth losing a customer over. Their lack of assistance in this matter is the second such incident I have experienced with them – I should have learned my lesson the first time. I have now. Word of caution – don’t bother to shop there unless you know you will NEVER need to return the item.

After having my Frig for four years and dealing with it leaking for about 2 years, I previously had a Tech look at it and he states it had been worked on before. He refused to make any repairs to it. I later called out Best Buy's people to look at it and they said the same thing. That it had been worked on before. I had never had a repair person to fix or make any repairs to the frig! The sore manager passed the buck to the 1800 customer service and said he could not do anything. Customer relations and the service supervisor passed the buck back to the store. The store even had the audacity to recommend that I contact LG and deal with them. I will be contacting the Corporate office directly! They RIPPED ME OFF!!!

On June 4, 2010, I purchased an "Invisible Shield by Zagg" (UPC: 843404055791) Best Buy SKU: 9952932) (cost $29.99 plus tax) for my new HTC Evo from Best Buy. I was told that if I didn't like it that I could return it. Well I got it home and put it on my phone. All seemed well. A few hours later, the corners started peeling off, and would not stick to the surface of the phone. I peeled it off, and put it back in the box to return. While in La Mesa on June 6, I attempted to return this item to the local Best Buy. The customer service rep didn't know if she was allowed to return it or not, so I was told to wait while she spoke with the store manager. She comes back 25 minutes later, and tells me that it is a consumable item, and therefore not returnable. I informed her I bought it merely 2 days earlier, and that it is defective, and asked to speak to the store manager. The store manager, Tim, took his sweet time to come talk to me. He advised me that he would not allow me to return the item, since I did not pay Best Buy to install it for me, and instead installed it myself. I then asked to exchange it, since it is defective. I emphasized the fact that I was NEVER told this was a consumable item, nor that I would not be allowed to return it. He again denied my request, saying I don't care, I am not going to allow you to return it, and told me to call 1-888-BESTBUY. I called, and they were closed. Normally, I would not take the time to make this complaint, but he had the worst attitude of ANYONE in customer service that I have ever encountered. I am extremely UPSET about this matter, and will tomorrow call my credit card to dispute the charge. I will NEVER do business with this Best Buy again! If an item is unreturnable, it should be marked as such on my receipt!

I bought a blu ray player made by Samsung and I have gotten the worst treatment and help from their support team. I will NEVER buy another samsung product again. They need to really monitor some of their employees and their treatment for the public when helping customers...So if you are reading this DON'T buy a samsung product and expect nice and friendly help cause you will not get it...I have a blu ray player that I wish I had never bought...