My first problem with Best Buy was 3 1/2 years ago when I bought a Laptop. I bought the extended warranty and had the Geek Squad set it up (extra cost).

When buying, they will put extensive pressure on you to buy the warranty and the setup. Second, when they set it up, they put their own? (or higher profit?) virus software on the machine. Of course, their warranty was very expensive. But I didn't know any better at the time.

Second, when I had to return my Laptop for repairs, the Geek Squad manager of the store was incredibly rude throughout the entire process which took weeks despite other promises. I tried to call the store manager - and guess what - they don't answer the phone like the Geek Squad did not answer the phone. I will say that there was one person in the Squad that I finally found, realized the issue, and helped me out. They also figured out a way to charge me extra - which I do not think was valid according to how I read the warranty agreement. Of course, you have to be a lawyer to read it and truly understand it.

My second problem was recently when in buying my new PC. It is a PC that for what it had, was at a great price. I had sworn never to pay them another dime and this is an exception because they have gotten an exclusive on certain PCs. Best Buy was the only place I could get this brand and setup.

Pressure on to get the warranty again. I refused with difficulty. You do not have to buy a warranty from them. Go to SquareTrade.com, an independent warranty company that has about the best ratings I have seen for any such company. Many TV news and newspaper reporters have checked them out and report universally great reviews as far as I have seen.

They have also figured out another few ways to get you. They now have software on the machine that gives you trial downloads that end up costing you a lot. I suggest you do not buy anything from them because it is probably less expensive and better elsewhere.

They also offer you Microsoft Office Student (basic programs) for over $100. I include MS in this issue. What they didn't tell me, and I think an honest retailer would, is that Office 10 will be available for free online - with advertising. So what - Google does that. The cost to put it on your computer will be several hundred dollars I understand. The point -Office 10 comes out in June or July. You can do one of two things - use the trial Office 2007 on the new PC for the intro period, or download the Beta version from Microsoft.com. At least Best Buy didn't get another cent out of me.

Remember:

1 - There is a reason that Consumer Reports rated them dead last of consumer electronics stores.

2 - If you buy a warranty or any extras, especially involving Geek Squad - I would guess that you will be paying considerably more money for considerably less value.

3 - In my case - going to the Geek Squad was a bigger headache than my PC breaking down.

4 - My guess, while not being in the industry, is that they offer good prices and make money on the warranties and other stuff they can sell you.

So - save your self some money and the headache of dealing with them.

Look, I have bought several laptops in the past few years from best buy! But recently best buy has fallen off the grid of being a honest business!

Several months ago, I had taken my laptop into best-buy, and it was repaired by geek squad for the the same thing 5 different times, They offered to replace it under my warranty. Wow That sounded great!

About a week later they told me that they could not replace it, because my warranty i had purchased didn't cover it... well there was a kick to the face, they lied!

So they said they can give me a gift card after i spoke with john mercy from the corporate office. Unfortunately after the two months that they had the laptop, I moved to a different state! They wanted me to come all the way back out there to pick it up, Which is a little uncalled for in my opinion. After about two weeks, john advised me that they will send it out to me. Two weeks go by, and it still didn't arrive.

I then tried to get a hold of john again and for over a week john wouldn't return my voice mail, nor would he do anything about the situation. Which honestly was getting a little annoying. Well I took the responsibility and called the store to find out what was going on about the gift card.

After being on hold for 20 minutes, I was finally able to get a hold of Jose the manager of geek squad! he told me that the gift card was sent out weeks ago, and that he cannot help me. I asked him for a conformation number/ tracking number, but he couldn't give me it. He said he couldn't give me it, and that i would need to wait for it and he argued for some time about it! Well i called the consumer relations and spoke with a super visor who had called the store and got it for me from Jose.

I was pretty impressed, until i found from the ups site stating that the ship date was 5/14/2010, exact day in which I called! So again best buy lied to me! So now after not having my laptop for 4 months, not including the time of the repair, I get a ring around, and toyed with for months.

Look I don't know how much time I have in this world, but I know I don't want to waste my time with a company that doesn't respect there customer, and yes this will be posted in several locations on the web, my business will no longer use the company, and ill make sure till I'm blue in the face that any of my company's affiliates, will not shop at best-buy, more directly store # 320 in north riverside, Illinois. I'm not trying to be a jerk or anything, but lying is the one of the most dishonest thing I can think of and is the last thing I want to associate my business with!

Honestly, I already contacted a attorney and if this issue isn't resolved in the next day or so, You will be hearing from them. I'm done waiting for you to get up and do something.

My wife and I came in to your new Lakeville Store off of Orchard Trail in Minnesota, We were planning on buying Christmas gifts for our kids, so we started at the Mac department, after waiting around 10 minutes were looking around wondering if anyone was working in the store, So we finally started our search for help, When we finally found someone they told us we had to get our help at the front counter at the geek department, so we went up there and she had no idea what we wanted and was rude. We couldn't believe it. This was actually our third time we have come into that store in Lakeville thinking that (maybe) this new time it may be better this time, we have always been dissapointed, We will never come back to that store again. Our experience was horrible, Customer service was crap and when we walked out the door we mentioned the service to the girl who checkes the bags and she didnt even say sorry.

I am trying to get a new flat screen tv for christmas this year. The local Best Buy seems to be having sales but i cant get a clear read on what the price should be. They seem to be changing all the time. Does anyone at Best Buy know where i can find some real prices on TVs so i can shop them a bit.

HP laptop (14 months old) was stuck at HP screen. Geek squad did nothing but charge me $84 to send to service center. They did nothing but tell me they've see this before: it needs a new motherboard for $500. (Why couldn't they have told the Geek squad this so I wouldn't have to send it off and waste $84???
So, I said "no" and took it to a local repair shop who fixed it for FREE. Took a second. Complained to BBB; they refused to give me the $84 back or even tell me where the $84 went. Beware of Best Buy.