I think it is crazy that a so called geek squad knows less that me about computers and I am a 21 year old girl. On the first occasion that I learned about their stupidity, my dad took his laptop in because he got a virus and needed the files off his computer. These are very important files and the so called geek squad sent his computer out and said that his hard drive was fried. He sent the laptop to HIS I.T. people and they pulled the files off in minutes. THEN today I took my brand new laptop in because the internet wasn't working, no matter what I did. They barely looked at it and said there was nothing they could do. If I wanted a replacement I'd have to pay a 15% restocking fee. Well then why did I pay for a warrenty!!! I swear geek squad is a joke. They should have to have a BA or something.

I am a customer for Best Buy and have been hit with a late payment only once before,
which after they went over it and checked it, they ended up giving me the proper credit after
probably checking and finding out I was not at fault.
Now I have another late fee charge for paying my bill on time and also for sending my payment early,
I am getting punish for sending in my payments too early, according to them and they are talking about a cycle
of my bill or invoice which I had no idea of, my thinking was anything after the due date has to be counted
for the next billing cycle period, but once again BEST BUY has figure out in a shaddy kind of way I guess
to punish a good customer...I am sorry to say that I will be closing out my account if this doesn't get solve!

This below is how it went down:------------------------------------------------------------

NEW BALANCE PAYMENT $385.00
DUE DATE 3-2-2010
RECOMMENDED MAIL DATE 2-19-2010
TOTAL MINIMUM PAYMENT DUE $10.00

So in 2-22-2010 I sent a payment online for $100.00 dollars for this Bill.
I decided to send my next payment early for my next bill on 3-6-2010, I paid $50.00 online.
My next statement received showed the following:

NEW BALANCE PAYMENT $235.00
DUE DATE 4-2-2010
RECOMMENDED MAIL DATE 3-19-2010
TOTAL MINIMUM PAYMENT DUE $10.00

Because I had made two payments I figure I had taken care of this month bill also, but Best Buy claims I had made
my other payment to early and because of that I has been charge a late fee.
I had no knowledge of a closing cycle or a date of a closing cycle, I figure anything after the due date has to be applied to
the next month? but according to them is not.
here is the part of the email they sent me...see if you can make sense of what they are saying and you be the judge?
here is what they wrote to me and their solution to the matter:----------------------------------------------------------------

Any payment amount received in excess to the minimum payment requested does
not apply as a credit to the next month's minimum payment due. Please pay the
minimum payment when requested on each statement to avoid late fees.

Please be advised that as the payment on your Account for $50.00 was received
on 03/06/2010 and your account cycled on 03/10/2010, the payment was applied
towards the balance on your account, not towards the next month payment.

Any payment amount received in excess to the minimum payment requested does
not apply as a credit to the next month's minimum payment due. Please pay the
minimum payment when requested on each statement to avoid late fees.

We are unable to grant your request to remove late fees from your account.
Payments are due on or before the due dates listed on your billing statement.
All payments received after the due date will incur late fees.

Absolutely the worst service ever. I had my computer crash. Took it in to Geek Squad for repair and decided to buy a couple of new laptops just in case they couldn't fix my Dell. The sale agent on the floor tried to help but the Geek Squad agent was awful. It took me a full 3 hours to check out -- are you kidding me? I started with about $5, 000 in equipment and software. He kept trying to charge me MORE than the price listed on the floor. I kept taking things off the ticket until they were down to a whopping $2, 000 sale. I was promised that my system would be back to me in 2 days -- 2 weeks later I finally got it back with plenty of attitude from the Geek Squad agent. And, the anti virus that he "recommended" was too much for my older Dell system to handle. He didn't bother to find out the basics about my system before recommending the anit virus that they virtually shove down your throat at Geek Squad. I erased it from my system while I stood at their counter so that my system would boot up. Did my system work -- yeah, but my entire desktop had changed and shortcuts that I needed were gone. What a headache from beginning to end. They tried to give me a "discount" coupon for future visits -- I told him graphically what to do with that and the fact that they couldn't give me a new computer that I would take from their company. I will never again do business at Best Buy let alone Geek Squad. This company has gotten entirely too large to be mindful of good customer service. I'll take my hard earned money elsewhere in the future.

Went online to check to see if they had a Sony Walkman Radio in stock at their Best Buy near me. Bestbuy.com says available at such and such store near me...get all the way there, and the woman says "oh no, we don't have any of those, that would be too hard to find" [insert eye roll]. Do not advertise that it is available instore when it isn't. You wasted my time just to get me into the store to possibly buy a lesser brand Walkman so I would at least walk out with something..fail.

The TV that I bought was sold off to someone else

My friend and I visited the Best Buy store located in Plano on 6th of March 2010 to buy a TV for his apartment. We spent about 3 hours before we could finalize and decide upon which TV would best suit his needs. We decided to buy the 46" Samsung LED 6000 series, 120 hz TV which was priced at 1299.99 $. We received great help from one of the Best Buy representatives called DJ.

We made the payment for the TV and decided to pick the TV as we did not want to pay 79 $ for shipping. We had a Toyota Camry and thought the TV would fit in, but it did not. So we decided to rent a truck for an hour and pick the TV. As it was pretty late and the store was about to close, we decided to pick the TV the next day. (Remember, the TV was sold to us) On March 7th, at around 4pm, we rented the truck from Lowes and went to pick the TV. We waited in the customer care queue for about 20 mins and then we showed them our receipt and asked them to get our TV out so that we could load it in the truck and take it home. After waiting for about half an hour, the customer service representative at Best Buy told us that the TV was sold to SOMEONE ELSE as it was NOT TAGGED PROPERLY.

I just could not believe her. How could they sell a TV that was already sold to us. We told her that we wanted the same TV or another TV with the same configuration. She said, that was the last piece and so nothing could be done. Later after arguing, she said, there were 2 TVs of the same configuration that were available at some other store which was about 2 hour drive away. It would take about a week for the TV to get transferred to the Plano store. We were pissed. It was a big inconvenience for us. We talked to the store manager (Mike) and explained the situation, hoping that he would understand us and come up with an agreeable solution. We had rented the truck for an hour (by then we had already spent more than an hour and a half in the store). The store manager said, all he could do was, pay us 25 $ for the truck rental that we had paid. We asked him, if he could at least deliver the TV for free at my friend's house once they get it from another store. The store manager (Mike) said delivering will cost 79 $ and that is too much for Best Buy to bear. (what about the inconvenience that they have caused to us by selling the TV that we owned to someone else?)

We asked the customer service (Brittany), to check when earliest we could get the TV transferred from another store. She called up the store only to let us know that the TV is not available anywhere within texas. We were mad; we were completely dissatisfied and very angry as that was the best configuration and price that would suit us. The store manager finally agreed to give us a 200$ off on any other TV that we decide to buy from Best Buy. He was trying to compensate for all the inconvenience that was caused due to the negligence of the Best Buy staff. By now, we had spent about 2 hrs in the store and had to return back the truck. We decided to come back the next day and buy another TV and get a 200 $ off.

The customer service (Brittany) was very polite. She said, she would return back the money that we had spent for the TV that was sold to someone else. We agreed and got back the money on the credit card and decided to come back the next day. She also said, that she will not be working on the next day but she will inform the staff that will be working so that we do not face any other problem

On March 8th (next day) my friend and I went back to Best Buy during the lunch time (as both of us work) and decided upon a 55" LED Samsung TV (listed price 2199.99 $). We thought of renting a truck, once we are sure of getting the TV. We went to the customer service and there was a person called (Tyler) who was helping us. Brittany had told Tyler and written up our entire case on an A4 paper and had put it on the soft board there. Tyler was aware of the entire situation and just to make sure that he was doing the right thing, he called the store manager (named Bryan - Mike was not working that day). Brayan came to the customer service counter, checked something on the computer and said, " Sorry, we cannot give you a 200 $ off on this TV, this TV is already listed at a very low price" I got furious. Every person in the store says something different, I do not understand whom to belive and whom to not. I explained the entire chain of events that had happened the previous day and he said, he could not do anything about it. He said, the store manager (Mike) who committed to give 200 $ off will be working on Wednesday (March 10th). So come by then and talk to him.

I have never seen such a horrible way of dealing with the customers in my entire life. I hate Best Buy and will never ever think of buying anything from here. I was so pissed off, that I just told Bryan that we don’t want anything and we will never come again to Best Buy. Later I thought, I should have at least asked for the names of the people that I was dealing with so that I can complaint. I went back to the store and asked for the names of all the people that I dealt with.

I will wait for a few days to see if any action is taken for the complaint that I am submitting. If not, I have decided to file a lawsuit against Best Buy for selling a product that belonged to me and for such a horrible customer service.