I have had my camera for 3 months and returned it to best buys because of the faulty battery lid that keeps opening and they would not exchange it for me. their manager was not helpful at all and as far asi know if i have my receipt they should have cahnged the product which has a years warranty. they refused to do this and said the only thing thet can do is send it of for repair which will take a month. How inconvient for them . I have my nephews wedding in two weeks time and cannot taKE ANY PICTURES BECAUSE OF THIS. IM SO PISSED OFF WITH BEST BUYS AND THEIR MADE UP POLICIES. I will never buy a product from them again.

I paid $119 for the installation of a dishwasher I purchased at Best Buy. When the guy showed up, he informed me that I would have to hire a plumber to change the shutoff valve so it would fit their unit. Is this not a part of installation? I sent the dishwasher back for a refund. I was told the installer was not qualified to swap out the valve. Apparently, Best Buy hires cheap help to do installations at home, not professional plumbers like Sears does.

Warning - Terrible experience with In-Store Pick-Up and BestBuy.com

I had an absolutely terrible experience with Best Buy In-Store Pick-Up today. I have shopped at Best Buy for over a decade and spent thousands of dollars and my experience today was so negative I may never shop at Best Buy again.

So basically I needed a camera for a shoot that was scheduled for TOMORROW. I also had 2 gift cards for Best Buy to use so i figured I would search to see where the camera I needed was available.

When the item showed up at a nearby store, it said it was IN STOCK Order today, pick up on 05/21/2011 (TODAY). I then called the store to see if they could put it on hold for me but nobody picked up after being on hold for 15 minutes so I decided the prudent thing to do would be to pay first and then pick up the product since clearly the product was in stock and Best Buy made it very clear that if i order today I can pick it up today.

So to make a long story short, I put in my payment and my 2 gift cards and never got a email that I could pick up the product. I decided to just go to the store and they said they had the camera in stock but they could not give it to me because my order was "on hold."

I then asked if I could simply cancel my first order and pay and they said they could but they could not promise any sort of timely reimbursement of my gift cards so I could then NOT USE my gift cards.

I then spent 30 minutes on the phone with Elaine in customer service and she basically told me she has no idea why my order is on hold and I can't pick up the camera. Let's keep in mind, the camera is there IN STOCK, when I placed the order IT WENT THROUGH, and I had ALREADY BEEN CHARGED.

I asked why she could not simply call the entity that had the order on hold and she could not as she had no authorization to do so.

So to make a long story short, I trusted Best Buy's online claim of "ORDER TODAY, PICK UP TODAY" but got totally screwed.

I now have to reschedule my shoot and have to disappoint a client.

The moral of the story is

1) Best Buy needs to do a better job warning customers if they purchase something online for pick-up they may NOT be able to pick up the item the day they say you will be able to EVEN IF THE ITEM IS IN STOCK

1) Best Buy needs to empower their customer service reps to do more to rectify quagmires like this. Clearly Elaine was not able to do ANYTHING about the order being on hold and had no idea why exactly the order was on hold either.


3) I suggest Best Buy place a WARNING when you are about to check out to purchase an item for in-store pick-up to the extent of

NOTE: Your item may not be ready for pick-up today even if it is estimated it will be OR by any guaranteed date. IF YOU NEED THE ITEM TODAY IT IS BEST TO GO TO THE STORE AND PURCHASE IT THERE as orders made online may be subject to being put on hold and the item will not be released to you until the order is processed.

Well that's where we are now. We'll see what happens tomorrow. Who knows how long the order "hold" will last.

I purchased a Mac computer January 29th 2011 in Portage Michigan. Not even 90 days later the screen blacked out. I took my computer to a Best Buy store in South Elgin Illinois for repair. They kept it for a few days and called me to pick it up. I came home and turned it on and the screen was working. Now the problem was that my keys were not working. I immediately took it back and they couldnt resolve the problem and allegedly sent it out. After 2 plus weeks I was contacted and told that there was spill damage and there was nothing that they could do. I am totally dismayed. There was never anything spilled on the computer and I didnt even have it for 90 days. I have purchased many items from Best Buy including cameras, Wii system etc.. I am so unsatisfied with the service. I have been a loyal customer and rewards member for years. Best buy could have atleast offered a refund or a replacement if they stand behind the products the sell. What was mysterious was that the determination of so called spill damage didnt come till much later. This was not caught by the geek squad. If there truly was damage it may have occurred while in the care of the store or whomever they sent it to. I will make the efforts to seek recovery on the amount I spent for my computer.

I bought a laptop computer on April 9, 2011 from Best Buy in West Hartford, Connecticut to be used in my public accounting business. Even though it was during tax season and I would not have time to set up the computer, buy and load all of the programs that I needed, and all of the data from my older laptop, it was on sale so I bought it then, contemplating setting up the computer after tax season.

Since tax season for me ended one week ago, I recently opened the sealed and undamaged box, only to discover that the computer screen had been damaged. I immediately returned it to the store, only to be accused of dropping the computer myself, and that Best Buy would not exchange the computer for an undamaged one. I did not drop the computer. I deliberately left it sealed and packaged to protect it from being damaged.

Imagine spending over $900 for a computer, thinking that if there were any problem with the computer, that the store would stand behind it. I didn't ask for my money back; I merely asked for an exchange with an undamaged computer. And the store refused to replace it with an undamaged computer.

I will never purchase anything from Best Buy again. And if you value your money, you would be advised not to buy anything from Best Buy. What was I supposed to do? Before I purchased the computer and taken it from the store, had the salepeople unbox the computer, and try it all out to see if it worked.

I was told by an employee at Best Buy that it has questioned buyers bringing back items even one hour after the purchase. Is that the way to treat one's customers?

What a store! What lousy customer service. I will never buy anything from Best Buy again.