Met with sales personnel for 3 weeks. Saw some TV's I wanted to purchase because they were going to install a home theater system for me. Said not to worry, they would make notes and when we were through with the Geek Squad and what they would propose, everything would be addressed. Got proposal which was more than I wanted to spend. Eliminated some things but was still spending $5K. Suddenly all prices quote would not be honored even though these were published and quoted prices. I told them these were their prices not mine. Told that since I change proposal they wouldn't honor TV prices and wouldn't discount any hardware purchased. I had spent over $10K with them over 2 year period. After I told them this wasn't fair, that I could have bought TV's when they were on sale, they really didn't care, and told me to leave the store. And about quoted prices, they didn't care about that either. Sales Mgrs Frank and Pete were rude, unprofessional and could care less if they lost a customer, which they did. Wouldn't trust them at all.

Best Buy had an advertisement for Fable 2 Platinum Hits for Xbox 360.

However the item sent is the original Fable 2, with no copy of the actual Platinum Hits.

This is a loss of $20 and false advertising. Very disappointed.

I was told I won a free laptop for being a certain number visitor to their web site but I had to fill out a survey first. Then I was told I had to sign up for at least two offers to be qualified for the laptop. I picked Disney Movie Club and Netflix. I have never recieved my FREE laptop but I am stuck in two contracts that I didn't want but signed up for to get the laptop. I don't think I should have to meet my contract obligations under these circumstances and it doesn't show favorly on you to be associated with this type of program. My membership # is 4151562. I would appreciate hearing from you concerning this matter.

I used both BestBuy.ca and FutureShop.ca during the Boxing Day sale and have had a horrible experience with both. I ordered a hard drive from Future Shop which was shipped via Canada Post and they did not deliver for whatever reason and shipped it back to Future Shop. I called several times and they kept saying that I would get credited back the charge and I could reorder the item but they couldn"t guarantee I would get the sale price. I could not believe this is their policy, no wonder you have so many people complaining about your customer service. I also ordered a flatscreen TV from the Best Buy website on Boxing Day and they indicated that there was 100 units for each of the three territories but when I called because I hadn't heard anything they told me it was on backorder. I asked why if I was one of the 100 that got it on sale that they wouldn't have stock of them. I could not get a straight answer or even the same answer from any of the people I talked to. They indicated that the quantity that it shows on the website doesn't always reflect what they have on hand but in this instance it doesn't apply because if they have the 100 units that are on sale then they should have all 100 to ship. It doesn't say that we are taking orders for 100 and then we will order them once we receive all the orders which is probably exactly what they do.

This will be the last product I ever buy from Best Buy.

I bought an HP Touchsmart 10/2008, on-sale for $1499.00 or so. Put another $500-600 worth of so-called protection to protect my new beauty. In September of 2009, not yet 1year-my newphew accidentally got his headphones caught in the legs of the computer as he was getting up from the desk which caused it to drop. I took it back to Best Buy and was told there was nothing they could do because I did not have coverage for the casing which was cracked at the top, causing the power button to invert. This made it difficult to get the computer to turn on as the power button was stuck. Well, I really was not happy at this point and started taping(thanks to flip video)what the clerk was telling me. The manager-Marvin later came as asked me to see him elswhere, but I informed him that he could speak to me at the customer service counter. He stated to me that in an effort to see how we could resolve the matter-he would send it to the service center for an estimate. They had my computer for over a month and upon leaving to go out of town my spouse and I stopped there to inquire about what was happening. We were told that there was nothing on our estimate slip and that the computer was not there. The following Monday or Tuesday, we got a letter stating that we needed to come pick up our computer which had been at their store for over a month or so, or they would dispose of it. Supposedly, the service center called my home phone# and left messages on my voicemail, but we only have local service on our phone-no voicemail, 3-way or caller ID. I wonder on whose phone was this supposed message left. When we asked that the service center be contacted again for an estimate--it came back over $2100.00-which is what I paid for it. I don't know if they think it was funny or not, but I sure don't. Even more, it appears that they bent the casing down as the top of the computer was smooth. The only crack was the top casing surrounding the power button. The Geek, even while I was standing at the counter to pick up my computer used his pocket knife to get the button un-stuck. My warranty as I was told by Marvin, basically covers surges. After I got over the fact that the casing would not be fixed, I was told the power button could not be as well. I stated several times to them that the power button is internal and should be covered by the warranty. Also, it was not even 1yr old and my warranty covers a 3yr period. When I inquired about the manufacturer's warranty, I was told thay HP is very protective of their product! What does that mean to me. Best Buy does not honor their warranty--I was told I did not need to buy anything else because everything was covered. The accidental plan Marvin stated I should have bought--was only for laptops and when I informed him of that-he agreed. Do they even know what they are selling---LIES.