Here's a new wrinkle on Bait and Switch...

Many retailers offer floor displays when new models arrive.

Best Buy claims they have never used floor display models. They use words like "open box" "clearance" "unactive". Try and pin them down and watch them squirm and waver. Get ready for double talk and man who speak with forked tongue. It will pour forth. I bought a never used floor display, the darn thing reached the second spin display and practically blew out out my whole electric supply. All the lights grew dim, my picture on the TV shrunk to half size, I measured the voltage and it dropped to 82 volts on the line! Being more then technically inclined I couldn't believe a new machine would do this. I blamed my wiring. I replaced the line and outlet. I made sure it was a single line with no branches, directly from the service box. Tried, same thing. Tried on a different outlet or two, same thing.

The display was defective. I returned it. Of course it was a good deal and they made no effort to replace it. They offered more costly machines. In fact another machine. Another "display". It had a scratch on the window, they dropped the price. We pulled it out and it had no leveling control legs, I pulled the soap dispenser try out - soap residue. Obviously a used return they claimed was never used. Then they offered me another machine, new...with only $10 off. They increased my cost $200. I fought, they lowered my increase to $160. I accepted and paid the difference. Guess what? None in stock, however I could pick one up at another store. Guess what? The other store had no "new" one. They had a display and a return only. I started on a Sunday, used Monday to re-do wiring, used all day Tuesday to do a return. I've spent half the day Wednesday trying to arrange and find the new unit by now that is fully paid for. I have nothing, except how they attracted my fancy with a cheap price on a defective machine and led me to spending $160 more on a new machine that took a day and half not to get. Most places are legit with these floor displays, to Best Buy all the appearance is truly is? They use floor displays to trick you and forcing you to end up spending more on a new one.

Further? When I returned the first machine they applied my credit towards a gift card and used the gift card to apply towards the new machine. I told them they have wasted enough of my time and I want my money back of course. Well guess what? They applied my initial return towards a gift card and applied that gift card towards my new purchase...ANDDDDDDD? Gift Cards are not refundable and so they have effectively tied up my money to their store forcing me to buy from them or trying to spend the next eternity trying to untangle the web they weaved to imprison my money.

I am a customer who has become a hostage at Best Buy, they tricked me with bait in the form of a defective floor display that forced me to make a higher purchase of which they could not provide or deliver and further complicated my situation by locking my money in a web of entanglement that a physicist couldn't find a formula to solve - thus hijacking me and forcing to Buy from them, Best Buy... "You Best Buy" when we get your money...

Take warning, that Yellow Tag is exactly what it means - 'warning' to all who enter here

I’m writing you in regards of my bad experience from Best Buy service, Best Buy customer service. I bought very nice (as I thought) and very expensive Whirlpool washer and dryer from Best Buy store in Madison, WI back in February, 2006. Since then it was like a nightmare for me, my wife and our three kids. Washer had issues with it from the first day they delivered it to my house. Water was leaking and I called technician. It took for him (Tom) to arrive 10 days. He so called fixed it and went away; needless to say it broke again. And I called, and he “fixed” it and it broke again and again and again. So, 8 times since March 2006 I was without the washer for couple of weeks every time it broke. And, I forgot to mention, at one point water damaged ceiling in my lower level.

Finally, it broke down again on October, 2008. And I called the 1-800-number, and after 46 minutes on hold they scheduled service for October 22, 2008. That is 14 days without the washer with 3 young kids!!! Technician was scheduled to be here in between 8-12pm today, but he never came. My question to you is: What kind of service is it? You charge that much money for service plan and then what? I, probably, will never buy anything from Best Buy again.

I was sold a Sony Bravia 47" T.V. in March of 2007. It was the only one left and therfore had no box or book with it. It was advertised and sold to me as a 1080p, which is what I had been looking for and wanted. Lo and behold two years later I find out it was a 720p. I found my receipt and it sad they had sold me a 1080 p. When I went to the store, the store managers tried to tell me that it was Sony's fault because they advertised the TV as a 1080p and they were just following Sony's specs. Needless to say there was nothing they could do. I learned avaluable and expensive lesson. I will never purcahse a nother thing from Best Buy.

On December 15, 2009 I order a gas range online from Best Buy. The AGREED AND CONFIRMED delivery date for this range was January 2, 2010. Thus, I set up an appliance installation via the number on Best Buy Website (1-800-624-4434) for January 4, 2010.

Now this morning I received an email from Best Buy saying my range is going to be delivered on January 16, 2010. This is 2 weeks from the date I had AGREED upon! In addition, I had to reschedule my appliance installation date.

Not only is this UNACCEPTABLE, when I called customer service this morning, they informed me it is because the web site appliance delivery calendar is not 'real time'. While that sounds like the normal thing to say to a customer to give them the run-around and as an excuse, please also realize that the original delivery date was 3 weeks away from the order date - that the web site CLAIMED to be an actual available delivery date!! And if the 'system' is not done in 'real time', why is it up online as if it's the official one? So inconveniencing customers by delaying their delivery by 2 weeks is a normal procedure for the Best Buy Company?

And when I called customer service and explained of how I don't understand why I had to reschedule the installation when the delay is NOT caused by me, the customer service representative went ahead and forwarded me to the main line.
To top it off, I cannot even get a date for installation. Somebody has to call me back to set up a date.

Best Buy, REAL NICE CUSTOMER SERVICE!! I will make sure to inform as many people as I can of such terrible experience so that they do not have to go through the same thing I did.

I attempted to puchase a t.v online, showed it was available at the store in G.I for pick-up, , they charged my C.C act. the item was NOT available. still they didn't remove the charge, I finally got it removed or so I thought, then called the credit card company, my account was duplicate billed and locked till jan 17th, when I called the store "lyne" the "SO CALLED" manager was UNPROFESSIONAL, , and short with me, never ever trust this bussiness or this person. you will regret it.