I ordered a music disc and didn't get it before christmas. I ordered it two weeks before christmas. They told me they didn't have it in stock that I had to go on line. I came home and ordered it and paid for it by credit card. I received a notice that it would be sent quickly because they had to reorder the music disc. The Best Buy clerk said that was the only way I could get the music disc. I was charged over $18.00 for the disc. Thus far I've not received any information on my shipment or when I will get it.

Today our local Sunday paper 12/27/09 contained the Best Buy sales paper offering a Sony Alpha A330-D SLR Camera with Lens and bag for $599.97. Since we had been looking to buy a digital camera this sounded like a great deal so we went to our Best Buy store in Charleston to purchase the camera. When we inquired from a sales person about the camera he said he would check and returned to say no they did not have the camera. He then asked a female colleague and we watched as she rolled her eyes and with attitude said "we never carried any Sony products". After some time looking at other choices another associate in the store said he would call the North Charleston store - which he did - they never carried the camera either. He then made the offer to order it for us online with no delivery charge and we could pick it up at the store. We told him we would think it over. We went home to look at Best Buy online for the camera package - no store within 200 miles of Charleston SC carried the Sony camera. We would have considered driving to pick it up if we could have found it. We decided to purchase it online from Best Buy and as we tried to complete the purchase a $25.00 delivery charge kept coming up so we called the Best Buy online number to ask about buying the camera and picking it up at the Charleston store. The Best Buy associate said "I don't know why those people at the Charleston store told you that you could avoid the delivery charge by picking it up there - we need to train them better so they stop saying that to everyone..." - we then said well you are out of a sale I guess - to which the Best Buy associate replied - oh well. We purchased the same camera an hour ago from Amazon. No tax and no delivery charge and most importantly - no attitude. I rarely take time out of my day to send a written complaint about a shopping experience but I have never experienced such poor customer service as well as lack of attentiveness and professionalism as I did today both from the Charleston SC crew (store located on Sam Rittenburg Blvd) and the online response. The Charleston crew made such a poor impression on me I will never shop in any Best Buy stores again and will cetainly tell my friends to avoid this untrained bunch of kids that you have running the Charleston operation. Needless to say I spent my $600.00 elsewhere today.

I bought a laptop, paid cash for it.when I returned it for a refund I was told I would have to wait 7 to 10 days for a refund check even though I paid cash for it.It has been12 days still no refund. I called customer service, was told my check would be issued 12-24-09 and would be mailed to me.they didnt wait 7 to 10 days to take my money, why should I have to wait . I am very pissed and will never ever shop there again.I am telling everyone so they will stop also.It a shame as tight as money is now.I cant finish my shopping because of them.I will go to walmart from now on.

"I purchased 2 of these laptops. The first laptop was purchased early December from Best Buy online. Shortly after, I was having issues with the screen and mouse freezing after I open the lip. It seemed to be an intermittent issue but after a week of having it - it became more of an inconvenience. Under the impression that it was just a isolated incident I advised the CSR what I was expriencing and my full refund was provided with no questions asked.

The second laptop was purchased a week after since it was sold out at all the local Best Buy's.

YET AGAIN, I was experiencing the same issue with the screen freezing. This time, I attempted to get the issue resolved with technical support - to no avail. Not only was the issue causing me a lot of frustration but at this point in time, I had spend about 2 hours with un-help desk.

I went to the store to return the laptop. The Geek Squad would not refund me in full and wanted to charge me with the 15% restock fee since we could not "prove the issue we were experiencing". How do you prove an issue that is intermittent? Aside from spending hours on end until it occurs, they refused to give me my full refund. I dealt with 2 managers. One of which did not speak to me in person the other one stated that he would waive it only if I purchased a laptop today. SO, the restock fee could be waived at the discretion of the manager only if a purchase was made? Sounds like a bribe. Nonetheless, after spending over an hour at the Geek Squad desk, we just took the hit of $85.00. I am extremely unsatisfied with this laptop and moreso with the Customer Service of Best Buy. We will not be purchasing any future electronics here again and we will definitely share this experience with family and friends.

What's really upsetting is they will resell this defected laptop and if that consumer wants to return it, they will have to pay the 15% restocking fee since they will not be able to prove an intermittent issue - unless of course they are lucky enough to have it occur in front of Best Buy."

I purchased a new LG washer and dryer on Feb. 27. I told them I wanted it side vented. It was delivered 3/1. On Feb. 29, I get a message. They cannot side vent my dryer.It needs a special part, and a special tech to install it. Okay. I tell them on Mar. 3 I wanted the side vent part ordered. Two weeks later I checked back. It has not been ordered. I was told it would be ordered. Two weeks later I check back. No record of the part being ordered. Finally, the part is ordered. It is scheduled to come to my house 4/8. I cannot get it installed until 4/17! How can two different people tell me they will order the part, and neither one does? I paid $1844 in CASH, and my dryer works, but I cannot open my back door. I want the side vent so I can use my back door. And no one knew about the part and the tech needed to install it when I bought the dryer? I am very disappointed in the service I have received from this store.