I was trying to find out what to do with the tv, (LG plasma 42"&home center system) we bought in sept of 07 because the sound is not working right. I have an extended warrenty with best buy techs, and i was speaking to Mark the asst. mgr. at the westland store located on cowan rd. explaining the problem with the tv and the geek squad in which i first called for repairs. The geek squad said it would be a 200.00 dolaar charge for them to come out and check the tv, i said no and called the store again, they set up a time to come out today 6-26-08 between 8 and noon fine, today they called before they came out and said there would be a 100.00 dollar charge and it had to be paid in advance before they would send anyone out..i then called Mark the asst mgr. and was explaineing the problem i had with the tv and the geek squad and he plain out right hung up on me...To me that is bad bussiness and i guess best buy atitude is anything you want untill you buy it and take it home then it is your problem..Never agian will i buy another item from best buy or at least not this store, they must be trained to do this in order to sell a product then it's your problem..Take my advice don't go to this store bad personel they will sell you anything then it's your problem not theres, they just have to hang up on you...

I Have taken my computer in 6 times since May of 2008. They are suppose to give you the Lemon Law after 4. I have had 2 hard drives and 2 motherboards put in it. I live 120 miles away round trip. Each time I say I want a lemon law for it and they say that it is up to the service center whether they will lemon law it out. Why buy a extended warranty if they won't honor it.

When I purchased a computer recently from Best Buy, I used their 6 month-same as cash offer. I stated very plainly that I did not want any other maintenance agreements or additional coverage from their business. On my second bill, a $ 6.89 "debt cancellation" charge showed up. I called customer service to have it removed and they referred me to another toll free number stating they could not help me. This charge is wrong! I've heard about other issues such as this from Best Buy. I doubt I will ever purchase from them again.

After spending thousands of dollars at Best Buy over the past few years, we didn't think twice about buying a Sony 42" LCD TV from them. We left the TV in the box safely in our garage while we were remodeling our home, which unfortunately was one week past the 30 day return policy. When we took the TV out of the box to install, we found a large scratch down the screen. We immediately put the TV back in the box to return to Best Buy for an exchange.

Upon taking the TV to Best Buy (Henderson, NV store), I was given attitude by store manager, Travis and his GM, Joe. In front of several customers, they accused me of damaging the product myself and said that I had been using the TV for 40 days and said that I was lying to them. The TV had a little dust on the top because when I put it back in the box, the lid wasn't closed and it sat for a few more days in the garage (I work 60+ hours a week and couldn't get there until today). They in no way wanted to hear what I had to say. They just continued to accuse me of using and damaging the TV. I tried to tell them to turn the TV on and they will see that the TV would still be in start-up mode, which would prove that it had never been used. They refused to listen.

I came home and called the Corporate Customer Relations office located at their Corporate headquarters. I explained to Tia, the Customer Relations Supervisor, what had just happened. She called the store, got their uneducated story and decided that she was going to believe them. She said that they would be happy to work with me on a price for a new TV (what, now I'm paying for two???). I asked to go above her, but she would not give me the name of her manager, saying that they do not take phone calls.

Apparently, Best Buy does not value its customers who have spent thousands of dollars, never had a return, and who have come back over and over. I asked them all to look up my "rewards account" and look at how much I've spent, and see that I have had no issues with them. They wouldn't...they didn't care. The rude treatment is unacceptable. I'm glad there are so many electronic stores around here, because we will never shop at Best Buy again. We will advise everyone we know not to shop there.

Spent over $550 on Itouch plus Best Buy extended 3 yr warranty. Within two months of purchase Itouch began losing its charge. Tested other peoples charges. Still a problem. After 7 months, brought to Best Buy with warranty. They said they sent it in with Geek Squad. Called me to tell me that there was liquid damage, therefore could not be fixed and further they were cancelling my purchased warranty!! I went in, argued that the Itouch HAD NEVER ever left the shelf where my Ihome was, no liquid ever came near the product. They refused to listen. I went to Apple Store. They sent it in and came back to see it was a faulty battery and they exchanged the entire Itouch with no hassle. I have contacted Geek Squad, Best Buy and no one has responded and I am still out the warranty money!