We have paid approximately $50.00 per month for two years on insurance with Best Buy to cover our payments in the event that my spouse lost his job, or in the event of disability or death. My spouse did loose his job on 2-24-09. We filed a claim and have been denied. They are saying he must be collecting unemployment checks or this does not cover us. We never heard anything like this until we filed a claim. I wrote an appeal letter and they are saying they never received it. I faxed the same information proving that he did loose his job due to an accident. They still say they do not have the appeal even though I have a confirmation that it went through. I have been three months trying to get this taken care of. They did not mind charging us the money every month for the insurance and raising our bill to enormous amounts by adding this on. They never had to call us for the premiums and now that we need to use this protection that we thought we purchased, it appears to be a farce.

After reading the Best Buy ad this last Sunday, I went to my local store to buy an Ipad2 that they said they had in limited quanities. The sales person said they did not have any in stock. I said your ad stated that you had them for sale today. They said their store did not recv any and neither did the Reno store. Just happens my son-in-law in Los Angeles, Calif went to 4 differnt stores and got the same story. These guys are real slime balls. I will never buy another item from that store..ever.

I needed a Mac cable so I walked into the Minnetonka, MN location of Best Buy with my laptop under my arm.

I asked the man at the entrance for a piece of marker tape (they use the tape so as not to confuse customer property with the store's inventor). He glanced at the laptop (2008 MacBook Pro) and said "You don't need a marker for that. We don't sell relics here", turned his back then laughed LOUDLY with two other employees.

How do you they find these guys? Is there a stipulation that you must be void of courtesy to work at Best Buy?

I try not to shop at Best Buy because the customer service is so poor, but I was in a rush for a VGA adapter and they were on the way. The adapter worked well as I gave a presentation (on my relic) to a University of Minnesota class filled with engineers and technical communication students. They are also consumers.

I opened the presentation with "I just bought this adapter from Best Buy. Here's what happened when I walked in to their store..."

CONSUMER ALERT!... ATTENTION ALL POTENTIAL CUSTOMER'S!..NEVER SHOP AT BEST BUY! I went to Best Buy in Jordan Landing to purchase two big screen TV's, a muli speaker stereo system an other electronic items for my Yogurt Shop. I paid Best Buy the $99.00 fee for Geek Squad to come out to my shop and give me the estimate for all the wiring and all the electronic devices that I was interested in having installed. Little did I know, that when the time came to have it all installed, they would not answer my phone calls or emails. They had told me to give them a call before my drywall was installed, so that it would be easier for them to run the lines. Call after call...NO return message. Email after email...No return message. After waiting along two in a half months. I had to go through another company to get the job done. To This day, Best Buy refuses to refund my $99.00 fee that was suppose to go toward my install and purchase. I have made a trip to their store a number of times, and get the same young unprofessional management team, who yells at me and refuses to refund my money. Very hard nosed and unexperianced associates to say the least! I think it's just a matter of time that these jerks will be out of a job when the business goes under due to all the customer complaints. So stay away from BEST BUY at all costs. Unless you want to feel taken advantage of.

This is going back a few years...I decided to visit BB one year during their Boxing Day sale. I bought a TV and after bringing it home and opening it, discovered it had a large crack in the screen. I boxed it back up and took it back to the store the same day. I was met at the door by an employee that told me that I would have to come back another day, since they do not process returns during the Boxing Day sale. I explained to the employee that the TV was broken, and I simply wanted an exchange. I was told that it didn't matter, and to come back when they started processing returns again (I believe it was the next week). So the TV went home with me, again.
Due to my crazy work schedule, my holiday time off actually started on December 28th (before the designated "return period" began at BB), and I travelled across the country to visit my family for 2 weeks. After returning home, I took the TV back to BB, well within their 30 day return timeframe. Once I explained the situation to the customer service agent, she said "oh, I don't think we're going to be able to refund damage like that, but let me get my manager". I do give her credit for at least TRYING to help. The manager came out, I explained what the problem was, and she asked for my receipt. I gave it to her, and was immediately asked why I had waited so long to return it. I explained that I had been out of town, but pointed out that I was within the stated return period. The manager then said, "Well, we have no way of proving that the damage happened here. You've probably been using it for 2 weeks now, and it fell or something. If what you say is true, why did you not bring it back that day?" I then told her about bringing it back the day I bought it, and that I was told at the door that I could not return it that day. She then said, "well, why didn't you tell them it was broken?". I told her that I had told the employee at the door that it was damaged, and was told to come back later. She then had the nerve to tell me that I should have called the store right away and reported the damage. Nobody at the store that day had mentioned anything about having to make a phone call, and it is certainly not in their return policy. It was clear that the manager had no intention of giving me any exchange or refund.
At this point I asked how this was going to be resolved. I was told that there was nothing they could do for me. At that point I was so frustrated, and felt so demeaned by their treatment that tears came to my eyes (damn hormones!). I told them that they weren't even following their own policy, and were going to leave me out $600 for somethng that was not even my fault. I'm not sure if the manager was just sick of me or actually found a little bit of a conscience, but she excused herself for a moment to make a call to her boss. In the end, I did get my refund, but the whole experience was very humilating. I was made to feel like a criminal for something that wasn't my fault.
My advice, either avoid BB completely, or ask them to open the box before you take it home!!