I purchased a set of WSP150 speakers a while back, in 2005 at Best Buy. They have been sitting in a closet since then. I decided to open the box today and found that instead of speakers, I have 3 transmitters, 2 boxes of ac plugs and 2 sets of Owners Manuals. What can we do? I called your customer service and was advised to speak with the store manager. I spoke with a manager named Sean Medina at the Arlington Texas location where I purchased this and he said since this was purchased over 30 days ago, he could do nothing. Wow, I thought you all had great customer service until now. There is no way I would have the items I have unless an employee removed the original items from the box and this manager acted like he did not believe me. I have the original box! I trusted Best Buy in the fact that I bought this item from their store and expected that the picture on the box is what's inside of the box. It's not like I purchased it off the street or something, you should have a trusting relationship with a retailer, but that is now gone out the window with Best Buy!

All I wanted to do is an exchange or a gift card. I paid for these and all I have are the components...this really makes me angry and I will refuse to shop at your stores ever. I contacted RCA the manufacturer and they stated that this was done at the store level. I have spoken with 2 store managers, several customer service agents and people at their corporate office and they all state that without a receipt, they won't do anything. Most companies will at least do a store credit or replace the item with a like/similar item, but not Best Buy! I have reported this to the BBB in Texas and MN. and the attorney general office in Texas and I've printed the form and will mail it to the attorney general office in MN.

I will tell everyone I come in contact with about this experience with your company. There are several other electronic stores that I can spend my money with. I would like this to go to Mr. Brad Anderson-CEO and anyone else that can handle this problem. Wow, I am really disappointed in your company. The original packaging is still intact, but the boxes inside were switched out by someone within your company. How would I have these items other than at the date of purchase from your store???

Buy Beware

Arundel Mills Best Buy

I purchased a cover for my Ipod touch last month and tried to return it this week. I had the original receipt and the package was not open. I was 5 days over the 30 day return policy which I thought they would give me a store credit.
They did not. After seeing all the negative reviews on the web, I am glad that they only took me for a $27.00 purchase. I will not be buying anything from best buy again. I will stick with Amazon and Costco from now on.

I recently purchased a 40 inch Samsung Led tv from best buy, Upon setting up the new system, I encountered some minor problems during the inital setup. I visit the Saugus Store with the Tv manual and surround sound manual and spoke to several sales assoicates about the best way to resolve the setup problems I was encountering, Instead I was told that if I wanted to resolve my problems The store had a service that handled the installation and setup for a fee of hundred and ninety nine dollars for setting up a home theater surround system
I explained to them that I had everything working except for the surround sound and could they show me where I had crossed the connections.
The store manager told me that it I wanted to resolve my problems, I had to purchase there plan for a hundred and ninety nine dollars. I just spent 2, 000 dollars purchasing the product and you would think they would take a few minutes to try and assist in resolving a minor problem.
Instead I returned the product the next day and Best Buy just lost another customer and a sale. I repurchased the same product from another retailer and not only was I able to complete the setup without any problems, the sales associates took the time to answer any questions that I had
WHO NEEDS BEST BUY, THEY SHOULD HAVE GONE BANKRUPT INSTEAD OF CIRCUIT CITY

I keep getting letters from HSBC retail services saying that someone has requested an address change to
my credit card. I don't have a credit card with Best Buy or HSBC or anyone else. I did not request an address change. If you have me listed with an account, I want it cancelled now! I called the HSBC customer service several weeks ago and they said they would fix this problem--apparently they haven't. I need this taken care of now!

Sandra E. Graham

Purchased ASUS 900 series netbook 2 pm on a weekday. Within 24 hrs it had repeatedly heated to such an extent that the cheap "mouse bar" melted and bent on the right. Online ASUS support was "unavailable" after 30 minute wait. Calling them directly resulted in constant ringing then please wait message with more ringing, about 7 minutes of this repetition before the ringing became overwhelming.

Took unit back to Worst Buy in Benton Harbor MI immediately (6 pm next night). Obnoxious Freek at counter stated that he'd never seen anything like this I must have done something to damage it. Since I am a PC repair/ maintenance person, I didn't get into a mine is bigger than yours contest with the jerk just decided to make it known that I was ticked and deal with it myself.

Freek was totally unprofessional, condescending behavior and a liar to boot - since the mouse bar IS an issue on that unit. A younger nicer Geek guy even stated, when Freek asked, that there were no scratches- dents- dings etc that would indicate damage from me. Freek jerk claims a 1mm "bulge" shows that something happened. I told him yes something happened I had to really jab hard on that key to get it to work. The unit gets so hot that I can see the that the thin metal casing could be getting a bit more pliant than it should and "bulging", weird part is the "bulge" is NOT by the bent right side of mouse bar.

Freek at Worst Buy Refused return/exchange since "he can't send this back". WHAT? E-mails to Best Buy corp and ASUS got response of "oh gee that's too bad sorry for that" type from Best Buy site, from ASUS, "We don't return or refund" and a lot of Chinese characters at the bottom of the e-mail.

I have a 14 year old computer that looks like new and is still working, slower than my new ones but still going strong. I maintain and upgrade it. I also have 2 others that were purchased from Best Buy, still like new. Again, maintained by me. And and new ACER netbook that works like a dream. I take great care with my computers and other electronic so the insulting behavior and superiority of this guy at the Benton Harbor, MI Best Buy store has definitely sent our business purchases as well as personal purchases elsewhere. All I want is the money back and to go get a second ACER netbook, from a different merchant obviously.

Sent complaints off to Fed and to Mi Atty Gen. apparently Best Buy can cheat customers and don't need t keep the ones who still buy from them happy.

Would dearly love some help getting money back and insight aside from the govt. complaints.