Best Buy

5 stars
(0)
4 stars
(0)
3 stars
(0)
2 stars
(0)
1 stars
(524)
Category: Entertainment

Contact Information
United States

Best Buy Reviews

dazuniga April 23, 2009
Discriminates against emplyees with serious & deadly illnneses
BOYCOTT BEST BUY FOR THE WAY THEY TREAT THEIR EMPOYEES WITH DEADLY ILLNESSES

A letter to BEST BUY CEO Brad Anderson along with replies from his office ---

Dear Mr. Anderson;

This is regarding a manager, Veronica and another manager named Jeffrey at your TECH RIDGE Store 1116 who DISCRIMINATES against employees with serious illnesses! ...

A family friend, Larone Walker worked there until a few days ago (and is african-american) has a life threatening illness - SICKLE CELL ANEMIA.

He quit because he was constantly harassed by Veronica and Jeffrey about calling in when his illness was acting up - Veronica's excuse was "We just don't know very much about your illness- so you need to provide us documentation about it - Ummm - nope - All she and Jeffrey needs to know is that he has a life threatening illness that he will eventually die from. Jeffrey has even gone as far as using this as an excuse to leave Larone off the schedule stating "We know you get sick every month without fail, so we're helping you out by not scheduling you for a few weeks". That sounds like a punishment because he has a illness!

If she wants to know more about this illness - it's called GOOGLE -

One of your district managers has a Family Member with Sickle Cell - so this was never problem until Veronica came aboard. I didn’t know that your managers also have a license to practice medicine.

I think once I pay off my Best Buy credit card (which will be by the end of the year) I will no longer do business with a store that discriminates.

The Tech Ridge store 1116 needs to issue an apology to Mr. Walker, offer him his job back and have a Sickle Cell Awareness day -

If this fails to happen, I will start an email campaign against your company, If nothing changes, then I will start a web page called BEST BUY TECH RIDGE DISCRIMINATES AGAINST EMPLOYEES WITH DEADLY ILLNESSES! If this still does not get your attention, I will go to the media -

If you don't believe me - just try me -I have a VERY BIG mouth!

I hope his family decides to sue.

Thank you -

Denise Zuniga

P.S. I have sent a copy of this email to:

Ira Bragg-Grant
Executive Director
American Sickle Cell Anemia Association

_________________________
Their response:

Subject: RE: Store 1116 discriminates against employees with life threatening illnesses
Date: Mon, 23 Mar 2009 14:57:15 -0500
From: [email protected]
To: [email protected]

Denise –

We appreciate you contacting Mr. Anderson’s office regarding this issue however since you are not the employee directly involved we are unable to address any concerns on behalf of Mr. Walker. If Mr. Walker wants us to address this concern directly on his behalf we would be pleased to do so but he will need to contact us.

Regards,

Marilyn Williams
Executive Assistant to Brad Anderson,
Vice Chairman & CEO
Best Buy Co., Inc.
_________________________________________________

Dear Ms. Williams -

Thank you for your reply. I am a CUSTOMER who does business with you extensively! I will be starting an email campaign to boycot BEST BUY and will also follow through with my promise to create a website against this discrimination and I will include your response as well.

Please tell Mr. Anderson he will be loosing customers.
______________________________________

Subject: RE: Store 1116 discriminates against employees with life threatening illnesses
Date: Mon, 23 Mar 2009 15:33:05 -0500
From: [email protected]

Denise,

Please do not misinterpret my reply as not being concerned. It is just that we have HR Policies in place and without the employee contacting us directly with his concerns we only have hearsay. We are limited to how far this can be investigated and we cannot reply to you regarding this issue due to privacy concerns with one of our employees.

We understand that you, as a customer, may choose to shop to at another store. We hope you will still consider Best Buy however please understand that there are several privacy issues at stake here. I hope you will consider Mr. Walker’s feelings before making anything public about his condition.

Marilyn Williams
Executive Assistant to Brad Anderson,
Vice Chairman & CEO
Best Buy Co., Inc.
___________________________
From: ezunigafamily
To: [email protected]
Subject: RE: Store 1116 discriminates against employees with life threatening illnesses
Date: Mon, 23 Mar 2009 15:46:31 -0500

Are these YOUR comments or Mr. Anderson's comments? Has he even see this email? I think you should let HIM decide what needs to happen.

His mother has contacted your office and your office have ignored her as well! HE has complained to upper management and HE has been ignored!

Mr. Walker is aware of everything that I have written.

When a charge like this is brought to the CEO's attention, it is his job to find out what is going on, not to dismiss it as HEARSAY!

I will not be shopping at any other Best buy as you have lost me as a customer. I cannot condone shopping at a business that treats their employees in this manner.

Like I said in my original email, "If you don't believe me - just try me -I have a VERY BIG mouth! "
Frustrated_consumer April 19, 2009
Service and Warranty Scam
I contacted Best Buy on March 18, 2009 to report a problem with the Panasonic Plasma TV I purchased on January 17, 2008. A Geek Squad technician was dispatched to my house to diagnose the problem on March 21st. After a diagnosis, he determined that a major component had to be ordered and replaced. After two weeks and many failed inquiries on the status of the ordered part, the technician returned on April 3rd. He then informed me that another large component had to be replaced and that the repair can only be done at the service center. He also told me that someone from Best Buy will contact me to pick up the TV.

More than two weeks have passed since he told me that Best Buy will call me. My wait continues. In the mean time, I’ve contacted customer service numerous times and spoken to two different supervisors and a few Geek Squad agents. One of the supervisors agreed to submit a replacement request and assured me that I will be contacted with the decision. I am still waiting. Soon it’ll be a month since I first contacted Best Buy with this problem and more than a month without a working TV.

During this ordeal, while dealing with customer service, I’ve spent a lot of time being on hold and explaining my problem to every agent that was connected to me. Furthermore, because of the distance from work to home, I was forced to take a couple of hours from work to meet the technician on April 3rd.

Needless to say I'm frustrated and angry. I shelled out over $200 for the protection plan. If I had known it would be this difficult to get just a response from these folks, I would've never purchased the TV let alone the plan. It's truly amazing how coordinated the customer service group is in employing delay tactics to get rid of me. I WILL NEVER EVER VISIT A BEST BUY STORE AGAIN. I HOPE YOU REMEMBER MY ORDEAL THE NEXT TIME YOU CONSIDER GOING THERE. THIS COULD HAPPEN TO YOU.
PARESH April 7, 2009
price match
I called the store 4/4/09 and asked for price match on sony lcd tv 46" z4100from J&R stores they told me yes. I went there 4/5/09 and asked sales person again and showed him ad he took ad and came back to me and told me he will match the price so I told him I want TV, TV stand and Blue-ray DVD player there is charge for $125.00 for furniture Assembley. I said yes O.K. that I thought tv-dvd hook-up include in $125.00 but not included I have to pay another $75.00 for that so I told him I don't want furniture Assembley which is $125.00 I will do it myself.Then he told me I have to take $75.00 hook-up I said fine then all of sudden he told me he don't want to sell me this item. I asked Why?
He told me I have to buy furniture Assembley, how come? I t has nothing to do with TV's price match. Spoke to manager she told me she is not involved and she will not match the price. I spend 90 Minutes for nothing. BE CAREFULL ABOUT BEST BUY ELECTRONIC STORE.
KC_NJ April 4, 2009
Geek Squad
I took my laptop to Best Buy for repair and was totally disgusted. First, I was told diagnostic would be 3 days, when in fact after 5 I called and was told I would receive a call back that day (no call). Second, I went to the store after 5 days and was told diagnostic wasn't done yet they would call me. Third, finally received a call from them telling me they needed to redo my O/S and it would be $129, I said ok to the repairs and was to it would be a few days. Now 5 days after authorizing repaid I show up to pick up my laptop only to be told that the repairs were not done, they have no record of me authorizing repairs and they would need the discs I received with the laptop to do it. Now I did not receive discs with the laptop because it was purchased from BestBuy and they are the ones that set it up, and why would I pay $129 to have them reload my O/S from discs if I had them at home? then I'm to sign a receipt to take the laptop home only to find out aferwards that it's a receipt that repairs were done to my satisfaction. what repairs??? I am totally disgusted with Best Buy and the Geek Squad that I will not be purchasing anything from them again. I recommend you don't either.4
Tommy April 2, 2009
Fraudulent charges
I purchased about 600 dollars of merchandise from Best Buy at 18 months interest free. I attempted to pay my bill online on December 26, 2008. My payment was not due until 8 days later on January 3, 2009. When I got online, I learned that the payment could not be paid because I was too late.

Eight days prior to my bill being due, was too late according to Best Buy. I was charged a $39.00 late fee.

I receive my bills online. No paper bills. I did not receive a bill online which payment was due on February 3, 2009. Once again I was charged a $39, 00 late charge by Best Buy. I believe they are fraudulently charging customers late fees.

I closed my account soon after the second late fee.
George April 1, 2009
Fraudulent practices
My complaint is that these guys are the real deal when it comes to rip-offs. First of all I am a frequent customer that is fed up with Best Buy. Yesterday I bought a Gps Unit that cost $160.00 witch was an awesome buy. When I took it home and tried it out it didn't have the features that I wanted in it, so I brought it back to the store. Yeah I should, ve done more research, but I am human and sometimes research is not necessary.

All that I wanted was an upgrade or an even exchange for a Gps that was $50 more than what I had paid. The cashier in customer service quoted if I got an upgrade or an even exchange it would be a 15% restock charge which is pretty much ridiculous compared to a $0 Wal-Mart return. I immediately asked for a manager. He could not help. I quoted, It hasn't been 24hrs yet since the purchase. He said that he doesn't make the rules.

So I said you mean to tell me that you are going to charge me $24 plus the $50 for the upgrade on the new one therefore robbing me of my dollars and cents. He said that he was sorry and I can file a complaint at bestbuy.com. Best Buy sucks when it comes to Return Policies. Watch What You Buy! No one wants to be suckered by ridiculous restock charges. Read the fine print on all Receipts.
bea March 23, 2009
defective I-Pod in 4 days lost money
Bought ipod on Friday March 19, 2009; turns out it is defective merchandise; returned it on Monday, March 23, 2009 for a replacement or a refund. The geek squad took it out of my sight and when they returned it, the ipod was scratched and they would not repair or refund $250.11 . Obviously something was done to my ipod when it was out of my sight. The technician "suddenly" detected water damage??? This came out of nowhere. I am disputing the credit card charge on my VISA. I am well within the 14-day return policy. DO NOT SHOP AT BEST BUY - they are the worst!

I told some customers that were in the return line and they seem to agree that I should not lose out $250.00, and when I told customers that were going to shop there what had happened they turned around and walked away.
Other shoppers were ignored and left on their own accord. When I shared my experience they were happy to walk away from BEST BUY store #138.
ROSE BARKER March 19, 2009
warranty
I am very unhappy with my service with Best Buy. I purchased an Insignia LCD HD TV in April 2007. Model 32 LCD-NS (discontinued model). I called for service, and it took 18 days for someone to come out to look at it. (that was the 1st appt available, fortunately I was available!) On Feb 28, The technician was here for a whole 4-6 mins, and informed me that he had to order a part, and that I would receive a call within 3 days to set up an appt to have them fix it. I had been without a TV for 3 weeks. I didn’t receive a call, but I received a email statement (bill) in an amt that exceeded the amt I paid for the TV. On March 2, I sent an email to customer service and never received a reply. After multiple calls to customer service, I asked to be connected to the consumer relations department., March 5. I spoke with Billy, and he said that this was wrong, and that he would get me a voucher for a new TV within the next 3 days. He apologized, and said that this should NOT have been overlooked by the Geek Squad, and that he (Billy) would fix the situation. He got a geek squad manager on the phone, Gary, to apologize. Again, they said that I would receive a call within 3 days to get a voucher for a new TV. I DID receive a voice message 4 days later, that said that the request that I submitted that the ‘unavailable part request’ was denied, and that I would have to wait for the part. I did not apply for an ‘unavailable part request. I applied to have a new TV because the amount they are charging to fix the TV exceeds the amount I paid for the TV. I have made at least 9 calls, and the only person who remotely acted in my behalf was Billy. However, his actions did not do ANYTHING for me. And no one is helping me. When I call the store, they say that they cannot help me and that I have to deal with 1-888-BESTBUY.

It is March 11, and STILL NO CALL.
Today I made another call to 1888bestbuy and was connected to 1800geeksquad. I spoke with Angela, who was VERY KIND. She said apologized and said that it is inexcusable that I have had to wait this long for a response and that I have been treated in this way. She said that I need to speak with a supervisor. I waited on hold for 8 mins…then Angela came back on the phone…not a supervisor…and said that I have been approved for a new TV. JUST LIKE THAT! NO one has EVER called me…to let me know. I was told that I did not need a voucher…just a confirmation number. She said that I now have to take this huge TV to the store…and take a new one home…I don’t know how to hook it up…etc. She said that they would NOT hook it up for me. I feel like they DO NOT care about their customers. I have a chronic illness, and it is NOT EASY for me to deal with all of this. They figure that people will eventually give up. My family has spent thousands and thousands of dollars on everything from appliances and computers to electronics and phones. NEVER AGAIN will anyone who knows me spend another DIME at Best Buy.
Jaclyn March 17, 2009
sexual harrassment
I was with my husband in BB. i stepped away for a moment to pick out a movie and he went to play video games. I noticed that a man was creepily following me for a good five minutes. he was staring and reeked of boozes. Finnaly the man wasnt even trying to hide himself, so i ask him if i could help him with something and if not to leave me alone and go away. He told me that he couldnt stop staring at a beautiful women when he saw one. I felt extremely uncomfortable and told him thanks, but no thanks(im married) Well, he didnt stop. i walked away to put space between us and he stood at the end of the isle with his eyes fixated on me. creepy... finally i went to an employee and explained what was going on and the employee told me that he was just walking around and was drunk( basically, no b deal) he also said he had seen what was going on and he obviously didnt take the initiative to ask me if there was a problem. so when i got no response from him i had gone to another employee, who told me dont let a man ruin your day over that.. ummm excuse me i was being sexually harassed!!! After all that they did nothing.. what was a drunk man doing in best buy just hanging out and walking around.. well no good can come from that and that will only travel by word of mouth and surely contribute to the negative reputation of the store..

I hope these issues are addressed seriously. women do not deserve to be treated as an object or feel uncomfortable while trying to shop because a MAN feels the need to stare.. yah know .. what a sicko. and shame on best buy for the lack of training on the topic of Sexual harassment!!
Ben March 16, 2009
Misrepresantation of varanty and poor customer service & knowledge
I submited my Olymphys Camera for repair 7 days prior New Years. My camera stop working and since it was under varanty I gave to Geek Squad for repair. Till this day i still dont have my camera back. Every single time I call to check on it, Geek Squad reps have excuses like oh its slow process due to manufacurer, or they cant find it whats wrong with it and they still repairing it. Everysingle time I call i get different answer. Last week I got voice mail from one of the Geek Squad reps to call them back. I called them back later on a day, and when diferent rep answered he didnt know what i was talking about. He start mumbling that its something wrong with vendor and that he really cant see any notes on it. I was so upstet and I still am because these people cant even tell me how long it will take them to repair it. They answer is :"Well we really cant tell you how long its gona take". THATS REDICULOUS. ITS BEEN THREE MONTHS since these people have my camera and its still not fixed. What is the point they getting varanty and electronics from these people when they dont back up what they are selling. Its a pure scam. I spend $500 on that camera, and i dont have it. I DEFFINITELY WILL NEVER NEVER NEVER BUY ANYTHING FROM BEST BUY and I will do my best to spread the word about their service and varanty issues. I asked them nicely when they think it will be done in half year, a year, a ten years, becasue it seems like it will take them that long just to repair small camera. I cant even imagine what would happen if i bought big appliance or something and took it for rapair, then I really wouldnt get that back from them in couple years am sure.

Write a Review for Best Buy

Rate it!
Review Title
You Review
Image
Type the numbers shown

RECENTLY UPDATED REVIEWS

permanently closed
Taxi To Heathrow & Heathrow Taxi Transfers
Chapter 7 Bankruptcy
Ride and Shine Detail
old ironsides fake id
Digital Marketing and Company Formation Services UAE | SEO and PPC Marketing
Escort ladyluck Frankfurt
Bulk SMS Gateway in UAE | Best Bulk SMS Service In UAE

REQUESTED REVIEWS

REVIEWS BY CATEGORY