Best Buy
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Category: Entertainment
Contact Information
United States
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Best Buy Reviews
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Jordan
March 16, 2009
Scam and cheating
In trying to purchase a radio online, Bestbuy.com site refused to take my rewardzone certificate. After 60 minutes of being given the run around by customer service on the phone, I was told the certificate could only be used toward half the cost of the item.
This is unbelievable and a clear con. The certificate clearly states they should take the full cert value toward the cost of the radio. I suspect they are deliberately trying to stop customers redeeming coupons by lying and or finding other ways to make redemption difficult.
Best Buy is completely immoral and I recommend you find another retailer. Come back Circuit City!
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Tony
March 13, 2009
Unauthorized billing
I am also a victim of this Deffered Finance Charges made on my Best Buy Store Credit Card. At first they reduce my available credit limit and now they are charging me $391.77 for Billed Deffered Finance Charges. I have been paying my account every month without being late. This one time charges is misleading.
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Paige Hobbs
March 9, 2009
Misleading No Interest plans
I opened a Best Buy 18-month same as cash account in 02/2007 and made a purchase of a Bose System for my husband that was around $1000 plus tax. I made payment over the monthly amount each month and made another purchase later on this same account. I kept paying over the minimum payment each month and when the balance came due for the initial Bose purchased, I paid what appeared to be the balance due on that account. Because I pay my bills electronically, I failed to keep that specific bill to prove that specific balance and due date. This I have come to deeply regret.
When reviewing a later bill I noticed my balance had increased substantially and noticed that I had been charged all the deferred interest from this payment. When I called Retail Services, I was told that I did not in fact pay the balance in full on time and that was the reason for the charge. When I questioned the Customer Service person, who of course is in India, she repeated the same info over and over. I then requested a detailed printout of my billing statement and how all payments and charges were applied since the opening of my account. After placing me on hold multiple times she stated that they could only go back 6 months on the billing. When I pushed a little further she put me on hold again and then stated that I would receive my request shortly in the mail. I have never received this and it has been 4-5 months.
To avoid this again, I called Retail Services again when noticing another same as cash account was coming due on 05/24/2009 and the balance was $293.47. I called to assure myself that if I sent the balance in full or sent an extra payment (over the required min. payment) it, $85 was alotted to the regular balance and $15.00 to the same as cash account that was expiring 05/24/2009. How convenient! They chose to apply not to the one where I will soon be charged $50 finance charges, but to the regular revolving account. That is exactly what I believe happened to the payment I sent to pay off the last SAME AS CASH account back in 2008. If I had not called to request them to change the way the payment was applied, I may have been subject to this deception as before. I requested again tomight that a financial statement be supplied to me to show how these payments were applied each month and once again was told to just look at the billing each month to see the balance. This is ridulous. I will continue to call after each payment is made to assure that it is applied properly until this account is paid in full.
I have learned my lesson and once this account is paid in full, I will never deal with company or even Best Buy again. I believe this is fraudulent behavior and should be prosecuted and will pursue a possible class action suit against both Retail Services and Best Buy.
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I hate Best BUY >
March 5, 2009
charging to may credit card,no order verification,And no merchandise
I needed a gift as soon as possible so I decided to purchase online the new MSi mini laptop, that I really wanted to give away as a gift. I made the order online thinking it will be faster than going to the store. And of course like other time they do not have the merchandise in the store, so I did the order online paid it got my confirmation number online THEN in the bottom of the confirmation you see the words, "this is not a receipt you need to receive 2 confirmation emails within 45 minutes that the merchandise is in the store." the 45 minutes came and left this was at 2:00. No respond from the store where I was going to pick it up, which was the Hialeah store in Miami, I waited untill 6;45 called them back to ask, "why I have not receive my confirmation ".I really need this mini laptop because its a gift, so of course, they already have my credit account number so I figure I cancel the order. Any ways, I tell the customer service lady that I think it will be faster to get the computer at the store. In the mean time she doesnt explain to me that if I cancel they well hold the money on my card for 7 days ;until I get the money back on my account. Which sucks because online Best buy they say they will not charge your account but they do because they are holding my money for 7 days and I can't buy the gift.So, I still decide to go to the store when I go there i ask for the Msi computer they have it. I ask the sales guy for the price same as the internet plus $20.00 tax. Then he comes back "Oh mam, there will be a charge of 39.00 extra because the computer was optimized by the GEEK squad and we charging 39.00 extra. I tell him well i don't want the optimization. If you guys promise an Ad a price 319. then online 319 plus with the tax it would be about 342 dollars and change, well since they optimize the mini laptop in the store already they want to stick you the 389 dollar charge, so I was So frustrated already then the sales guy ask me, " did you order it online." I was like, " yes, I was soppose to pick it up here but no one verified my second email indicating that you guys had the merchandise." He goes, " yah we do have the merchandise but we didn't get back because we optimize them." one again it will cost more at the store, so I tell him, " so we order it online to pick it up at the store online BestBUY saids that yes its available they hold my money and it all because you guys add optimize with out no one consent, "So the merchandise its not available, "i told him."so you need to put it down online, so no one else get scammed and you guys hold there money".I was so frustrated to find out that my funds where still kept by Best buy even though i canceled my order online. And they still promoting the computer for 319 online that its available in Hialeah. BEWARE YOU WILL GET CHARGED . EVENTHOUGH THEY SAY IF THE MERCHANDISE IS NOT AVAILABLE THAT THEY DON"T CHARGE. THEY PUT THE MONEY BAcK BY THE SECOND WEEK. UNLESS YOU GET ONE OF THE CUSTOMER SERVICE REP THAT WANT TO DO THE WORK> AND CALL YOUR CREDIT COMPANY TO ASK FOR YOUR MONEY BACK> IF THEY HAVE THE MERCHANT NUMBER WITHIN MINUTES YOU HAVE YOUR MONEY, BUT OF COURSE, MINE DIDN"T, , , , I CALLED AGAIN SPOKE TO DIFFERENT REP, AND AGAIN UNTIL SHE TELLS ME, " MAAM YOU ARE NOT EVEN IN THE COMPUTER .WE HAVE TO MAKE A CLAIM REPORT ."I WAS LIKE (WTF)>>>> so i need a claim number...then i call bestbuy again
finally after repeated calls and waiting on the phone with automated machine, which is a crap hole ... ayoung lady by the name of carina did the order and tells me Sorry for my inconvinience and I will have my money within 48 hours and so i can have the computer order again online and they willl ship it for free through standard shipment WHICH IS & DAYS . THE WHOLE POINT OF ONLINE ORDER TO PICK UP IS SO YOU CAN HAVE IT THE SAME FRIKKIN! DAY! GEEEEEEEEZUZ...BESTBUY...ONLINE TO PPICK UP IS THE BEST HEADACHE ...(ANNOYED, NOPRESENT, SPENT DAYS ON THE PHONE, ) STILL NO MSI MINI LAPTOP. I WILL BOYCOTT THEM,
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Kat
February 25, 2009
Defective Merchandise
This Best Buy will knowingly put defective merchandise back on it's shelves, so be careful when you buy things from here.
Before Christmas, Best Buy had a sale on the Guitar Hero III: Legends of Rock with guitar controller. My husband is addicted to Guitar Hero and Rock Band, so I figured I would pick it up for him as an early Christmas gift. I get home with the thing, he opens it up, puts the guitar together, and the guitar won't work. We take it back to the store to exchange it for one that does work. I have a friend who used to work at this Best Buy location, and I knew beforehand that they will put defective merchandise back on the shelf as long as it looks like it is in good condition, so I took a black marker and put an X on the side of the box. I wanted to make sure that if the new one we get doesn't work, we don't go back and grab our original broken one if it is back on the shelf. We get home with the new one, and that one works just fine. A couple weeks later my husband went there for a DVD on his way home from work, and the box with the big black X is back on the shelves. Who knows how many times it may have been returned and put back on the shelves since we brought it back to the store.
Two weeks ago, Best Buy had a sale on the Everybody Loves Raymond DVD seasons. Everybody Loves Raymond is one of my favorite shows, and I only need two more of the seasons to complete my collection, and of course the only Best Buy in the area that has the two I need is this store. So I go to the store to get them, and the only ones they have left on the shelf are broken. I could hear the DVDs moving around inside as soon as I picked them up. I brought them to a sales associate, hoping they might have more in that back that aren't broken. Unfortunately they didn't, and the associated thanked me for bringing the broken ones to her attention. I never managed to get the two seasons I needed while they were on sale, but last night we went to the store again to pick up a game, and the two broken seasons were back on the shelf.
These are just two examples I have of how this store operates. Like I said, be careful when you buy anything from here.
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Mara
February 25, 2009
Awful company
In December, I took my laptop into Best Buy, because the battery would not charge. Since I could not charge the computer, I could not back up my data, so I had to spend $200 to get them to back it up before they sent it in for repair.
Unfortunately, when I got the backup drive home, I realized they only backed up a small fraction of the data. Fortunately I discovered it before they sent the computer off, but I had to drive back to the store (30 minute trip each way). I got the computer back in 3 weeks, and it was working fine.
In February, it stopped charging again. I took it in again, since it was covered under an extended warranty that I purchased when I bought the computer. The Geek Squad agent said since it was a re-repair it would be first to be repaired, and I should get it back in a few weeks.
A few weeks went by and I got an email from the service center saying my computer was approved for an exchange. That sounded nice, but I wanted my old one back. I am a freelance writer/photographer, and all my copyrighted work is on that computer, as well as my financial data. I was told to call the store.
No one answers the phone at the Best Buy in Normal, Illinois! After two days and after leaving several messages, I finally reached the Geek Squad at the store, only to be told they could not get my laptop back from the service center. I was told as soon as they are approved for exchange, the unit is stripped down and sent off to the manufacturer. The representative agreed to email the service center and see if he could get it back. I was told they could not call the service center, only email. At that point, I called Best Buy Customer Service, and they did not understand why I could not get the hard drive returned to me.
The next day I called back and talked to another Geek Squad rep who said they cannot get my computer back. I asked him where in the repair contract I signed did it say that they could keep my property? I brought it in for repair, and if they weren't going to repair it, I should have been given the option of having it returned unrepaired. I would have rather just had the broken unit back and taken it elsewhere, since it had many software programs that I will now have to download again, etc.
I was put me on hold for 30 minutes (no joke). When the rep came back on the line, he said it was not in the contract, but in the pamphlet I got when I bought the extended warranty 2 years ago.
My husband went into the store and inquired about getting my computer back. He was told it could not be returned. Instead, we were given a new laptop, which is nice, but I want my data back!
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Oliver
February 25, 2009
Deceptive practice
I called the "Geek Squad" at that store and spoke with "Bill". I informed him that the disk drive tray on my desktop computer is stuck in the open position. He asked if I had tried
engaging the auto eject using a paperclip, and when that was unsuccessful, he indicated that I
should bring the computer in so he could look at it. I asked if I needed to bring my power cord and "Bill" asked me what model computer it is, and upon hearing my answer, informed me that he had the necessary power cord.
I unplugged all the peripherals, packed the tower into my car, drove 25-30 minutes to the store, and presented myself at the "Geek Squad" counter. I informed the gentleman there that I had spoken to "Bill" previously, and he offered to get him for me. I told him I was happy if he could help me, too, but he elected to get "Bill", taking the short 12 steps to the curtained back room where "Bill" was.
The gentleman return to inform me that "Bill says if it is stuck in the out position the only option is to buy a new drive, which we can install for you."
Needless to say, I saw RED. Without bothering to get up, to come out and look at the unit, "Bill" had offered his diagnosis. If this is the case, why couldn't he have told me so on the
phone? I asked the gentleman to kindly ask "Bill" to come out. "Bill" refused. . . 'busy'. I asked again, and I have to admit to the use of a stronger, impolite word in the sentence.
Another gentleman came out, and stood before me as if for an explanation. I explained the situation to him and his response was deadpan silence. I asked if he had another diagnosis to offer, and cannot honestly recall whether he said "no" or merely shook his young head.
An honest answer from "Bill" on original phone call might have prompted me to come in, buy the drive and have it installed. Instead, he elected to try and trick me. "Bill" was likely
thinking, 'Oh, once he's here, he'll just agree, having unplugged his omputer and come all this way'.
I left the "Geek Squad" counter and went to the gentleman at the door and requested the manager.
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Gloria
February 24, 2009
Awful customer service
Best Buy has the worst customer service on the planet--Beware of restocking fee's I never opened the product the box and had my reciept from the day before---but they charged me a $27.00 re-stocking fee on a $179.00 GPS. Never will I shop at BB again--and I own a computer company. So from time to time I need something. Circuit City is the best bet.
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jdb
February 22, 2009
Sold account to LDG but still charging fees
I had a balance on my Best Buy account of $281, I missed a couple of payments, and all of a sudden my balance is over $500 and LDG debt collections is calling. I called Best Buy, and I was told that I had to go through LDG. Best Buy, however is still charging my account late fees and interest, even though they have closed it.
I only intend to pay what I originally owed. Best Buy stinks!
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mary
February 19, 2009
terrible customer service
CUSTOMER SERVICE IS TERRIBLE; STAFF IS UNTRAINED; WEBSITE DOES NOT WORK WELL; QUEUE FOR CREDIT CARD VERIFICATION TAKES TWO DAYS; I WAS PLACED ON HOLD ENDLESSLY -- AND I WAS TRYING TO SPEND $1100.00 ON A COMPUTER
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