I purchased a computer. The sales associate said system recovery discs do not come with the computer, and must be purchased by the manufacturer for $59, or best Buy can do it in the store for $39. We hade them do it in the store. When we got home we caw in the manual that recovery discs can be made for free. I complained to Best Buy, but they refused to refund my money.

Purchased an olympus C-7000 digital camera Jan.10, 05.On Aug. 26, 05 I returned with C-7000 for repair, wouldn't turn on. It was a Friday night, 30 minutes before closing. I was directed to refunds/exchange dept. and after explaining the repair needed I was told it could only be exchanged.

Their mantra was I'm sorry mam, I understand but there is nothing I can do you will have to exchange it. No managers available, no voucher, no digital camera inventory to choose from, no sales help and no time. I was about in tears when Linda from cell phone dept. came over and said I don't know much about cameras but I know a camera came in today, she pulled it from under the counter.

I very reluctantly walked out with this Sony T7.After familiarizing myself with sony T7 I found it was no comparison to my C-7000.I had a pair of work boots and was exchanged with a pair of sandals. I return to store 0n Dec.1, 05 and after explaining to doorman I needed to exchange for like product he sent me to Geek Squad for repair. I explained it was not comparable to c-7000 that was brought in for repair. Deputy Potter informed me it could not be exchanged and had to be repaired due to time lapse.I explained the olympus time frame, he said Olympus never repair their cameras.

My only option this time was to send it for repair or take T7 home. I explained that I left the store Aug. 26 with a camera not comparable to what I had and I will not leave the store with the same camera.He said only option is send it for repair and repeated three times that if nothing found I would be charged 24.95. I repeated 3 times that camera is not broken and not my choice to send for repair.

I was supposed to hear back from best buy by Dec. 13 and heard nothing. I called them on Dec. 16 and camera not back and they will call when it comes in. I have not heard from them to date. I called Olympus to check on their return/repair policy and was told that Olympus ALWAYS repairs their cameras themselves for 1st year. They NEVER exchange especially after 8 months of use. He was dumbfounded by the action best buy took with my olympus c-7000 and felt someone inside the store wanted that camera, no other explanation for them refusing to repair C-7000.

I took my camera in for repair and was forced to exchange, I returned with this exchanged camera and it was sent for repair. Filling out the repair form was lengthy, asking me what was wrong with the camera and me replying nothing, just not the quality, features of T-7 did not equal my C-7000.

I am sorry mam I understand but I have to write something down. What a scam they run. It is in thier warranty that we must provide a safe area for their technicians or they do not have to provide service so don't raise your voice and spew profanities at them cuz you will be removed from store by police.They spin you from one manager to another and not a one of them is able to make a decision as if to wear you down or anger you to violence. I was told I would have to now take this to corporate office and explain it to them.

I will hire an attorney who is looking for that token case to get their name in the papers before I take it to corporate. The employees made the initial mistake so they can take it to corporate. I am waiting for qeeks to call that the repair is done because everyone in the photodigital dept. repair/return depts. hands are tied until camera is back from repair. There hands are tied behind their back alright with handcuffs I hope. There is something criminal going on and the customer gets the spin, gets angry and then hauled out of store over and over again.

I shopped the electronics dept. at Rex, ABC Warehouse, Circuit City and Sears for x-mas gifts needed and they do not operate under trickery like Best Buy. In fact, two salepeople had previously worded for Best Buy, knew exactly how they operate and no longer work for them. Best Buy # 405 are arrogant criminals and their response is I am sorry mam but their is nothing I can do about it.

I purchased a Pioneer 5020 TV from Best Buy online. Along with this purchase and incentive was being offered to get a $100 value towards Geek Squad setup. I considered this to be a $100 value. Well, after having my appointment with Geek Squad cancelled twice by the company I complained to customer relations. I was told that my request to receive a credit of $100 toward my purchase (since I had not received the value offered to me) would be reviewed and I would receive an email regarding this in 5-10 days. I never received an email. I tried again with Geek Squad - they finally show up to my house and then I am told that the service I chose did not cover what I wanted done (I specifically asked someone in Geek Squad customer relations if I had purchased the correct set up and was told yes). I called customer relations again and was told that my first request had been reviewed and denied (of course I was never emailed this information from Best Buy).

For a purchase that was supposed to be an exciting thing, Best Buy has turned it into a terrible experience. I never plan on purchasing from Best Buy again - hoepfully this isn't how all customers will now be treated with Best Buy's major competitor leaving the market. I will do my best to purchase online from other places from now on. And believe me I was not a customer Best Buy wanted to lose.

I had purchased a LCD HDTV with accessories in May of 2008. Along with the purchase, I was coerced into buying a $250.00 home theater calibration. I was told at the time that the picture quality and monitor life would be improved. I was also told that I would be contacted by phone to set up an appointment at my residence for the service at a date convenient to my schedule but that the call may take 6 to 8 weeks. After two months, I received a cryptic voice mail message that was completely cut off except for "...eek Squad. Have a great day." Little did I know at the time, but this was an automated call to inform me a technician was automatically scheduled to show up at my house for the calibration. I found out about this when I received a call a few days later from a very angry person stating he was at my residence for the calibration and where was I. After three more "automated" attempts at mis-scheduling, I cancelled the service in November 2008. By the way, Best Buy policy is not to allow customers to choose their schedule; it is chosen for them. I was told at the time that my account would be credited back to my bank. My mistake was I forgot about the "supposed" credit until January when I was preparing receipt for my taxes and came across the Best Buy receipt. Just in case, I reviewed all of my bank statements since November; no credit. On Monday, February 2, 2009, I called the Geek Squad number I had been given on the 3 voice mails earlier last year. After verifying that my service had indeed been cancelled, the representative told me I could go in to any Best Buy store to obtain an immediate credit back to my card. I was not informed the reason why my account had not been credited back in November. On Tuesday, February 3, I went into the Pleasant Hill, CA store closest to my work. The main customer service desk was reluctant to handle my request as "This is a Magnolia service. I might screw it up." So I went back to the Magnolia service counter and requested the refund from a blue-shirted sales associate. He quickly excused himself to talk to his manager close by in my sight. The manager reviewed the receipt and gave direction to the associate who returned back to the counter. "What exactly was the issue with the calibration?" I explained the issue and stated a refund was non-negotiable. The associate replied, "I would be more than happy to help you, but as this item is inventoried, you will have to request the refund from the original place of purchase." I then asked to speak to the manager he had just spoken with. The manager (Magnolia Service Manager) informed me that he would be happy to send an e-mail request to the service manager at the Brentwood, CA store. I asked that my cell phone number and e-mail be put in the request so that I would be contacted with a transaction number and authorization code when the refund was processed. Friday, February 6; I have not received any credit back to my account. I call the Brentwood store and ask to speak to the service manager, Jeff. He is off. I ask to speak to the store manager, Marlon, who is also off. The manager on duty, Devon apologetically handles my request. I ask for the district, regional, and divisional manager's contact information to file a formal complaint at this point. Devon tells me that he cannot give out this information. I ask how the chain of command works for complaint procedures and he tells me to call 1-800-BEST-BUY. Monday, February 9, 2009 and I still have not received a credit back to my account. I call the 800 number and after being on hold for five minutes am railroaded back to Geek Squad Installation Services which by this time will be of absolutely no help to me. After five more minutes, I ask the GS rep to route me back to corporate. After being on hold for another seven minutes, I asked to speak to the highest level available to register my complaint. Okay, now on hold for sixteen minutes, finally Brendon picks up and takes every word of my complaint calmly and professionally. Suspiciously, I ask that a district manager be in contact with me in the next couple of days so I may hear the resolution of this catastrophe of customer service. Once again, I was told that this was not Best Buy's policy but that the district manager and a "group" at the corporate office would definitely be reviewing my complaint. I am definitely sure this will not happen. I am however, definitely sure I will never shop at Best Buy again and will go out of my way to tell my story to everyone who will listen.

I recently purchased TaxCut Premium Federal + State + e-file through BestBuy online. I had seen a copy of the product in the store advertising 5 free e-files, but had not purchased it there. I had also compared TaxCuts website to see the various versions they offered and all included 5 free e-files.

When i went to purchase the product online through BestBuys website there was a picture of the product that had the 5 free e-file logo on it, but apparently the product description mentioned only 1 free e-file and that is what i got. BestBuy now refuses to refund or provide me with an up-to-date version of the product, and as of today the misleading image is still on their website.

They also did not post my review of the product warning others that this may not be the version they are trying to get and to look closely at the product description.