I was one day late paying my Best Buy account and received a call from HR accounts. Best Buy had already sent my account to collections! In addition to this HR accounts called me at work! This is rediculous!

Bought a 32 in TV, wall mount, mounting, tv setup, wire concealer and warantee for tv and installation for my elderly Mom for Christmas. I was advised that if she did not want the TV mounted I could get a full return on all items and change the waranty to cover just the tv. The installation date was set a week after Christmas and in the meantime cablevision came the day after Christmas and set up the cable and the box and connected the tv. We had been watching on this tv for a week before BestBuy came to do their job. The date of the installation the installer called me very early in the morning to confirm that would be at my mom's house between 12:00 to 5:00 PM that day. They called me that morning to confirm and I agreed figuring I would be there when they came. My mother cannot be left on her own for this type of activity. I went to an exercise class and my cell phone was not on. When I finished I listened for messages and it was from the installer saying they had a cancellation and could come sooner leaving a return cell number. I tried to call the number but it was not correct and I then called the store and they had to track down the installer. I was on the phone for a while until they said they would call dispatch and get back to me. In the interim I called my mom to let her know what was going on and she advised that the installers were already there and that she did not want the TV installed because of holes in the wall and sent them away. The installer said to my mom that the picture on the set was not right and he would adjust it, her not understanding that this implied a charge (to the tune of $99.99) to turn a button to widen the screen that my husband could have done would eventually become a big problem. I went to the store to return these items and get all of my vredit for everything but the tv and the warantee on just the tv. they credited me for the warantee and recharged for the warantee on the tv and credited the mount. They said they had to get all of the notes from the installers about what transpired at the house when they were there. I keft my number for this young manager to call me later. He called later that day and advised that he did not have an answer but would call in the morning when he spoke to the installers. He kept his promise and it went downhill from there after he told me the installers did the installationof the box and set up the tv. What! Cablevision did the tv and box installation and we had already been watching tv for a week before they got there. This propted a screaming match and this young manager proceeded to scream over my voice and tell me I had to listen to him and then quote things to me that never happened and then tell me what I said about the phone call that day that was incorrect. I told him that I never authorized the installers to go to my mom's earlier then scheduled. This deal was between me and BestBuy, not my mother and Best Buy. They totally disregarded anything that I wanted or authorized and now want to charge me $99.99 for turning a button when my mother said oh after they prodded her by telling her the tv picture was all wrong. They would not have touched this tv if I were there but I did not have that opportunity because Best Buy just does what they want!!! After this tirade on the phone with this wet behind the ears kid of a manager I contacted the Consumer Complaint division of Best Buy. They listened, they were polite and I did have to hang on the phone for a long time so that they could call the store and talk to the manager. I was then told that I would have to speak to the Operations Manager of the store that I bought the tv as it was bewteen the Techs and that Manager as to how they handle this situation. It is now out of their hands. They gave me a name and I called this manager leaving a message for a return call. After 2 days I called back and finally reached him, he apologized for not getting back and I got some excuse. He told me that the Complaint Dept makes the decision and it was already made in the store favor after the manager read to them the notes that the installer put into the system. How nice, so no matter what the customer says, whatever the employee (installer in this case) says is what stands. No one cares that my contract was violated and they are basically robbing me of my $99.99 for turning a button and not at my (purchaser) request. AND that in a large Coproration such as Best Buy no on can make a business decision!!! I have heard stories about disatisfied customers of Best Buy and my husband will not deal with them at any level. I will make it known to all of our friends and business associates, I am a Business Development Specialist for a large Insurance Carrier and my network ranges very far, what has happened to me in my dealing with best Buy. I do not want to see anyone else go thru this aggrevation. I have a wall tv in every room of my house and nothing was purchased from best Buy and I had not problems.

Received a Camcorder for Christmas, actually received 12/29. Was purchased as a Christmas gift on 10/22/08. Purchase online and at no time was purchaser made aware of the fact that any gift needed to be purchase from 11/01/08 through 12/24/08 for extended Holiday return policy to be in effect. Had that fact been known it is quite obvious that the sale purhcase would not have been made until that date. Went to local store to view alternate selections to exchange for a selection with an internal hard drive and better quality still image capture. Was told at store I should just purchase the one I wanted and would have to make return directly to BestBuy.Com as it was beyond the 14 day return time. Thankfully I did not make that purchase as several emails and phone calls later I still told it was not returnable. A final call to Corporate HQ resulted in my being told to speak only to the MGR of the local store as the MGRS have the express right to make exceptions to the return policy. I called the local store today, the MGR would not take the call but the Operations Mgr. did attempt to help. Upon her discussion with the MGR he stated that because it was not in the time frame, and the item would no longer be sold by the store when their supply was depleted he would not make the exception. Mind you, the item was NOT being returned for a refund, etc. Simply to pay the additional monies for a more complex model. Funny as it seems, if this item were purchase 8 days later, regardless of any 'deleted' status, the item would be returned and a new one in hand by this time.

So here's the deal. On Dec 12th I ordered some christmas gifts for my wife online at bestbuy.com. On Dec 22nd I still had not received the packages so I POLITELY emailed best buy and asked them what the issue was. They said it was scheduled for delivery on Dec 24th. So I figured ok, not a problem right? No way wrong. Christmas comes and no gifts. So now I have a pretty upset wife. So I call best buy and ask them what the problem is? They notify me that they had UPS drop off the package to the USPS and that my package could take 30 days to get here. So I got pretty upset and emailed best buy again. THIS lady says that if my package didn't get here by Dec 30th, they would send me a new one free of charge. Well, lets just say that hasn't happened either. So this time I called best buy AND emailed them. I explained to the lady rather politely that I still had packages that have not arrived, and what this other customer service lady told me. This lady proceeds to get ugly with me, and when I asked to speak to her manager, that F***** lady hung up on me. And I still have not received and email or phone call back. Best Buy has got to have the worst customer service I have ever seen in my life. I'm in the US Army so I don't make very much money, and when I go to a business or store to spend my hard earned money I want to be treated with respect. Not spit on and treated terribly like I have with Best Buy. They are one of the most unprofessional companies I have ever seen in my life. I will never shop there again. I refuse to spend my money on a company that cannot keep their word, treat their customers with respect, or deliver their products on time. Instead I will go to Amazon and use them. They are usually cheaper, and get their packages out and to the customer on time, and I have NEVER ONCE had a problem with them.

On December 19 2008 I went online to purchase a 42" Sony Bravia 1080 LCD flat screen tv. The item was In Stock and Available online but not in stores. So I purchased the item using Best Buy Gift Cards. My purchase price was 1100.00. With the order confirmation I was asked when I would like delvery on my TV. The dates were Dec. 24 through Jan. 4, 2009. I chose Dec 26 because I didn't want the TV for Christmas but wanted it to be installed and in use by New Years Day. On Christmas Eve I received a phone call that said my dleivery date was to be pushed back to Dec. 31. I called the warehouse delivery service and they told me to contact Best Buy online. I called the service number of 888-BESTBUY. And of course was put on hold for 40 minutes. When I did get in touch with a rep, and told him the Dec 31 delivery date was unacceptable, he told me someone would get in touch with me by phone on Dec. 26. I waited around all day for delivery of my TV or a phone call. At 8:30pm when I figured I was wasting time, I called the number again. Once again I was on hold waiting for a customer rep. I got through to a young woman named Kelsy, who was very rude. After telling her my situation and complaining that I expected delivery on the 26th now I had t wait until the 31st, she said "Why don't you just buy the tv from someone else!" I was astounded. I asked her if she meant that, even tough she was employed by Best Buy she was suggesting that I spend my money at another store. Her reply, "I just frigging work here!" Shocker! I told her that her manager may want to know her "loyalty" to the company and asked to speak to the manager. She put me on hold again and I remained there for 15 minutes until I hung and redialed. I asked for a manager. I got a supervisor for customer relations. I told him my story and he asked if I was sure this was what was said. I laughed and said it's hard to make up, I just frigging work here. I told him that while I was on hold I heard the recorded message say "calls may be monitored for quality and training purposes." I said I hoped that the phone call to Kelsy was indeed recorded.He put me in touch with the warehouse and while he was on the line the warehouse manager tried to contact the manager of the Pittsburgh warehouse to find out about deliver of my TV. They had closed for the evening, but he gave me phone number to call the next day. I told him I would call the number and also told him that this was unacceptable service from Best Buy, I wanted my TV by Monday Dec 29th. I called the number on Saturday and there was no answer. On Monday I tried once again to call the 888BestBuy number and once again was on hold. This was during my lunch hour at work. When I got to a customer service rep, Jan, she was very nice and considerate. She read all the case numbers and was very shocked about the response Kelsy gave me as well. I told her I thought I should be compensated for the aggravation and nuisance I had been having with this delivery nightmare. I told her I should get a warranty agreement on the TV for free. She said she agreed that I should be compensated with something, but unfortunately she did not have the authority to dispense that kind of compensation. She forwarded my call to Customer Fulfillment who could not assist me either and they sent me to Consumer Relations. The manager there told me the best they could do was to give me 70.00 gift card to Best Buy to cover shipping expense on the TV. I said No because I don't intend to purchase anything from Best Buy ever again.
Today while I was at work I received another phone call that said my delivery date was now pushed back from Dec 31st. I called 888BESTBUY once again and demanded to speak to a manager immediately. I got a customer representative who would not put me through to a manager until I told her my story. Finally the floor supervisor, Cory, spoke with me told me he could not do anything about the delivery nightmare. He too, was rude. When I told him that if Best Buy depended on the service side of their business for their bread and butter, they would be bankrupt, he said thank you for calling Best Buy and hung up on me. So now, Best Buy has my money and my TV. I am told the next delivery date for the TV is January 15th nearly 1 month after purchase. You might say, why don't you just cancel the order and buy it somewhere else. Because I purchased the TV with Best Buy gift cards, they refuse to refund cash. They will only refund a gift card. So I would have $1100.00 worth of gift cards from Best Buy that I would NOT use. So I am very frustrated. I am writing to everyone who will listen. I am telling everyone who will listen and trying to find more places to complain about this company regarding their service and dishonesty regarding IN STOCK/AVAILABLE items and guaranteed delivery dates. We'll see the outcome.