It has taken over two monts of no return calls broken appointments and just the worst customer service I have ever experienced in my life.

I called Best Buy to have my 50" Samsung serviced due to panel failure. They person on the phone made an appointment for me. I took off work and the repairman did not show and also did not return calls. I called Best Buy back and they said someone would call in 48hrs, again no return call. I would tell everyone who reads this to not shop at Best Buy they don't care after the sale is made. It is the only conclusion I can make after such a sever lack follow up.

I had a terrible experience with their customer support too...
I ordered a laptop online and received their mail for pick up. I went there and they could not find it. They had me wait for 1.5 hrs and finally said, laptop is unavailable, I have to cancel my order and reorder it.
Frustating as it was, I ordered it again. I got email about pick up again but this time I wanted to confirm it on phone before I drive 15 minutes...I kept dialling the CR 5 times without a response...I have never seen such a bad service

Before moving to Japan in Oct. 2003, I wanted to get a laptop.

I purchased it from Best Buy and was asked if I wanted the extended warranty for another $200.

Since I was going to be using it in Japan and moving it around, I figured this would be a good and safe choice.

Now, I was concerned if the warranty would be voided if I left the US. But, their warranty was valid internationally.

So, I went with it.

Nearly 1.5 years later I was having problems with it.

I brought it to Toshiba in Tokyo and they took a look at it for free.

I then contacted Best Buy to see what my options were.

My only option was to get it repaired with my money and send in the receipt to Best Buys Warranty Center.

As soon as I got my laptop back from being repaired I sent it out.

I even wrote a letter explaining the details of what happened.

Since I was living in Japan, I asked my dad to keep in touch with them and find out the status of the reimbursement.

My dad could never get a straight answer and people that he had previously spoken to before miraculously "no longer work here".

So, he could never speak to the same person which make him have to start again from scratch.

Some of the employees would say we never got the receipt, while some of them would say your check is in the mail. You should get it in the mail next week.

Needless to say, it never came.

It was for a measly $100 dollars to repair the fan.

Occasionally when I come home for a visit I dare not step into that store.

I will never ever buy anything from them again. That is unless I get my money back. But looking back after 3+ years, I'm not holding my breath.

I have boycotted the store and told all my friends and family to never shop there again.

I hope people realize how screwy these companies can be and reneg on promises made.

If anyone from Best Buy is reading this and would like to get some loyal customers back, please contact me, maybe we can work something out.

February 26, 2007, I bought a $1999.99 laptop for my husband, along with an expansion, case and a 3 year adh platinum warranty (for $429.99) on the laptop. After an HP update in October 2008, the laptop beeped three times and failed to boot. Repeatedly. I returned the laptop to the store and after removing the memory and blowing it off with air, was told by a Geek Squad employee it was a hard drive problem, as the hdd light didn't come on. The laptop didn't even post! This should have been my first clue, but I left the laptop there for repair...
Two weeks later, I was told the laptop was ready for pickup. I had my warranty in hand that stipulated I would have the laptop back within 7 days or I'd obtain a difference between the platinum and standard plans. The service manager told me Best Buy doesn't do that any more (I have a contract) and that I'd have to call corporate. OK.
I called corporate on the drive home, explained my problem, and was told I bought the standard plan. My documentation says differently. I asked to speak to a manager and was denied. I asked for the name and address of Best Buy's attorney so I could submit copies of my contract, and was told - "We can't give you that information. We can only give that information to an attorney." WTF?
To add to my stress, the service department replaced the motherboard and one of the usb ports is non-functioning. I can only imagine they installed used parts while performing the repair. I am scared to death to return the laptop. What will they do next? Zap my files and give me another processor? After all, geek squad commander number one said it was a hdd problem initially.
Best Buy has lost my business FOREVER. And I actually influence purchases for many. They won't be buying either. Rip off.

I drove 30 miles to buy a laptop, in which they said they had.When I arrived, none was avaiable.I wanted to purchase on phone and associate said that was not necessary(had 5 on hand).