best buy offer is intriguing, but it is "backordered." i have waited for 2 weeks, and they provide zero information on when it would be available. I feel defrauded for a purchase of a product they don't even have. Best buy provides no information when it would be available. Am i supposed to wait a year. for best buy it sounds like it.

Best Buy #220 at 5801 N May in Oklahoma City encourages customer frustration. They delight in shuttling customers needlessly from one long line to another and another and another until finally you give up in despair and leave. Although there are always dozens of clerks standing around chatting with each other or texting their girlfriends/boyfriends, there is never anyone knowledgeable or entrusted to provide customer assistance. When you ask to speak with a manager the employees stonewall, even going so far as to claim they do not know the names of the store managers. Best Buy institutionalizes and endorses poor customer service by making it impossible for customers to reach a member of management and be heard. Changes are desperately needed at that location.

I was lucky enough to receive a 32 inch Sharp Aquos LCD tv as a wedding gift from my dad, who also purchased the 4 year service agreement from the Geek Squad. The screen on the tv started going black, but I could still hear the sound so I thought it was the cable company. After 2 cable companies, I did a search no the tv and found that this is common with this tv.

Luckily, I thought, I have a service plan, and so I called the geek squad. They sent a tech, I was told that I needed a new mother board in the tv, they ordered it and called to set up my appt. when it came in. I received a call at 8am the morning of my appt. and was told that the box my part came in was stepped on and damaged, so they needed to re-order the part.

That was Sept. 26, 2008. Today is Nov. 4th - I have not received even 1 phone call from them, but have made over 10 calls to their service dept. I have been on hold for more than 45 minutes on one call, have asked to speak to supervisors, with no response, until today, and last week was told that my new part had come in and they scheduled a repair for today.

They scheduled this repair without notifying me and had I not called I would not have known that they were even coming. Today - no one called between 7 and 8am as they said they would, so of course I called. I had to work so I need to reschedule my appt. and they told me the next available appt. was not until Nov. 18th.

I told them that this was unacceptable, that I wanted an appt. for the 6th. I was told that they would have a supervisor call me within 4 hours, and guess what? No one called. I called again, actually spoke to a supervisor (i think) and was told that they would call me tomorrow to confirm that an 'expert tech' would be out on the 6th.

They also gave me another number to call after I asked who to call just in case I don't receive a call from them tomorrow. I'm hoping that this will go down as planned on the 6th, but after reading everything here - I'm not holding my breath. I did have someone put in a replacement request, but that has not been approved or denied as of today. It's really sad- but I will say that I will NEVER do business with Best Buy again.

I purchased a home computer about 7 months ago from Best Buy along with the extended warrenty. Every time I take it in for repairs they say its not covered. The 1st time I took it in they told me I didn't have enough memeroy and sold me more I had it only 1 month when that happened. My brother told me that their Geek Squad was wrong since I had plenty of memeroy left. I then took it in for my program crashing. They again said it was due to not enough memory. I told them baloney since they had just installed more. Let me say that I don't download alot either. Then I had a error msg concerning my hard drive and that it was it couldn't be read. They again said it was not covered and wanted to replace a part for nearly $200 cost to me. Their in the business of making more money off of people than honoring their warrenty

Today I purchased a Hewlett Packard CD-Writer Plus form Best Buy. After a half hour wait to be served, I brought the product home for installation. Upon installation, I found that I required an additional part that was not present. I called the store for assistance, then was placed on hold 3 different before receiving assistance.

Asked to speak to the manager, and overheard the person who answered the phone speaking inappropriately about me requiring assistance, found the manager to be of absolutely no help at all. The manager referred me to another individual, whose best advice was to try going to a computer show. I found the experience to be annoying and a complete was waste of my valuable time.