On Aug. 24th 08 I return my less than 6 month old Samsung PC monitor fully expecting them to replace it that day with a new one being this one had completely died and I had also purchased the 4 yr.extended warrenty plan and was led to believe upon purchasing this that if anything were to happen to my monitor that could not be repaired there that I would be promptly presented with a new one that very day...what a FOOL I was to believe that! I was informed that it was pertectly fine and could be repaired but would have to be sent away to their service center.

I was upset right away that I'd have to be without this monitor which of course meant I could not use my computer.

The geek squad guy assured me it wouldn't be that long, a week no more than 2 weeks it would be back. He said they'd call to update me and let me know when it was ready for me to pick up. The 2 weeks went buy, no call, so that Saturday I went back to the store to inquire about it. I was told it was still at the service center, they didn't know why it was still there unless they were waiting on parts, said they'd call me on Monday to let me know what was going on with it being the service center is closed on weekends and they couldn't call them until then.

Monday came and went, no call, finally on Wednesday I call them and they say they still do not know anything. The next Saturday I'm back at their store again standing in the long customer service line with all the other very unhappy people, finally after about 30 minutes or so I'm at the customer service desk and they're looking up my account and the status on my monitor. Guess what?!? They don't even know where it is at this point because the service center they sent it to shut down and they THINK maybe it was sent to the center in New York but they're not for sure. "Oh great! so they've lost my monitor now??" I said. Oh no mam we don't know that at all, it's just we don't know and we can't call the center being it's the weekend, we'll call you Monday to let you know. Of course they never call me, I ended up calling them only to be given the run around again. My husband then got into it and went to their store where they then said they were going to REPLACE the monitor...oh but not right then, oh no they are now waiting on a authorization number from the Samsung factory before they can hand over a new monitor to me.

My husband about flipped out at this point, demanded to see the head store manager, department manager and whoever else cared to hear a piece of his mind. How bad for their business as other customers were standing around hearing all this and getting a true sence of how Best Buy treats their loyal customers, very badly.

My husband left the store that day empty handed of course because Best Buy doesn't care about their customers at all or they wouldn't be treated as badly as we have been treated.

After he cooled down he called them a few days later after they had not called us on the "we will call you on Monday", to ask if they now had the authorization number so we could pick up this monitor and end all this nonsence. No they still did not have the number, I mean good grief how hard is it to get a number?? My husband tried so hard to remain calm on the phone so he asked the lady(department manager I think she was)if there was any way possible being we have waited so long that we could just come and pick up the monitor they owe us and let them worry about getting the number when they get it. She said she would ask her manager when he got in that afternoon if they could do that for us and that she would call us back one way or the other. We never received that phone call...it's now 5 days later and still no call. I tried twice calling them today only for the person who answered to tell me they'd have to connect me to the Geek squad department. The phone rang so many times it finally stopped and disconnected me, no one would even pick up the phone to talk to me.

I'm debating on whether or not to make the 40 mile trip back there tomorrow. I'm sure I'll be given the run around and lied to again. I'm just so tired of wasting my time being upset and angry at these people. I feel so very violated, as if I've been robbed in some way.

I am seriously beginning to wonder if Best Buy will EVER get this authorization number and if I will ever get this monitor at all.

Seems they have ALL the control plus several hundred of my dollars that they refuse to refund to me. It's been almost 2 months now and they have done absolutely NOTHING for me in all this because they do NOT care, this became oh so clear to me by the way they treat you and talk to you when you go into their store or call them. They will say anything to shut the complaning customer up and get them out of the store, even if it's the biggest lie ever!

mike the store manger asked my wife out for a date.she told him she was married. he said he didn't care he just wants to fuck. he said runs all the best buy's.like the one in costa mase and the one in orange. he said he will take care of her if she would have sex with him.now my wife is afried to go to that store.she thinks he's going to rape her.

I purchased a small ticket item, a USB cable that was repackaged and tagged as inspection approved. Not thinking much about it, I went to use the cable about 45 days later, only to find it does not work. I went back to the customer service counter to be told there is nothing they can do about it as my purchase is over 30 day. I can get a little personal but the little blond with the big ego didn't make me any happier. She would not offer anything, period.

So buyer beware when shopping at Best Buys. My $12 purchase opened my eyes.

I had a service visit scheduled between 8 and 12. When the repairman arrived at 3:30, he marched into my house with no introduction other than, 'how's it going?' I said, 'I would appreciate the courtesy of a phone call if you are going to be this late.' His response was, 'F@#$ you!' He shoved me against the wall and marched out of my house, saying 'if you come after me, I'll put you on your ass!"

I got on the phone and worked my way through four operators before I could relay the story. The response? "Well that is not appropriate behavior for one of our technichians. When would you like to reschedule the appointment?" I have continued to call and email and 5 days later, still have no apology, explanation, or even a response (much less the repair I needed).

We purchased a Samsung Refrigerator in May, 2006 along with the Best Buy extended service agreement. On August 28, 2008 we called in to have them fix the water in the door not working and a loud clicking noise coming from the back. A Geek Squad tech came out and stated the issue and ordered parts that took 2 weeks to come in. The Geek squad tech came back and replaced the 2 parts. The clicking went away but the water still did not work. The refrigerator then developed a water leak. We contacted Best Buy again who scheduled another company (Affordable Appiance) to come take a look. The tech stated that when he arrived the inside back of the refrigerator was broken and the water container in behind that wall was cracked. He also stated that the previous tech had replaced the wrong part for the water and that is why it did not work. He replaced another part for the water. The water still did not work. The tech said he would report the refrig not repairable.

We have now contacted Best Buy 3 times since the last service call. Each time something was missing to address this issue. Each time it was to be 3 to 5 business days for them to respond. Each time they placed on hold then hung up when waiting to speak to a supervisor. They have no way to escallate an issue to someone who cares acording to Dawn in the service call center. Today they declined replacing the refigerator pending the head Geek Squad Tech from verifying the other companies report. Then the request process will start over. It is now 1 month since our original call and the tech will not come out until next thursday. The it will take a few days for them to report on the previous report so we can wait another 3 to 5 days to get an order number so we can get a claim number then get the refrigerator replaced.

This is excessive non customer service and we paid way too much for the extended service agreement to be treated this way. I would not recommend purchasing an appliance from Best Buy and definately do not purchase an extended agreement and do not let a Geek Squad tech service your equipment.