I bought a Compaq laptop computer from Best Buy. 6 months later the screen backlight went out. I took it back to Best Buy, and they said that, since I hadn't bought their service plan and despite the 1-year HP warranty, the only thing they could do is shop it back to HP for me. They did all but call me a moron for not buying the service plan! They said HP would charge me at lease $500 to repair it, and I should instead let them sell me a new computer. I called HP. They had it picked up the next day. I had it back repaired 3 days later (and over a weekend). It never cost me a cent. Geek Squad is NOT to be trusted!

I was charged the total finance charges on a 6 month same as cash credit loan when purchasing a computer in store. I paid all 6 months before due date yet they will sent me a bill for the finance charge because it was only 2 weeks past the "contract" date. I was told in the store it was 6 months from the 1st payment due but now they are saying it was 6 months from date of purchase. They still send me a bill every month for 9 months now adding late charges of $29 every month.

On September 17, 2008 I went to the Best Buy store located on rt 22 in union, nJ. This was due to the fact that I left my blue ray dvd a month prior prior because there was no sound. On two occaisions prior I went to this store location and they informed me the dvd was not fixed yet. Then when on went on the 17th of september, 2008 at approximately 8:30pm i was informed they couldn't find my blue ray dvd player. I was very upset because I spent over 7, 000 back on 12--31-2007. I asked to speek to the manager on duty. I waited for 30 minutes and no one explained what was happening and why i was waiting for so long. When the manager finally came he said they lost it and they will provide me with one of the selling floor. I asked can i get a new one and be able to open the box to make sure that everything was ok. I was told they needed to close and I had to leave. I said to wait i just wanted to open the box. I was told thatif i don't leave they will call the union police department. I said that please be patient i just wanted to be treated with respect and dignity. They called the union police department and I was escorted out the store. I was so humilliated and treated with such disrispect.

I purchased a lap top computer in June 13 06.around March 2007. I brought it in for service the hard drive had to be replaced, The second time for service, shortly after just getting it back. So I picked up the laptop the second time it worked for about two day's Took it back to the store then waited 60 days to get it back the third time for the hard drive to be replaced again, Oh.they fixed the hard drive.
And upon receiving my laptop from the store on my way home I put the laptop into my laptop bag arrived home opened it up turned on the unit, to use it and when it powered up noticed that the screen was damaged. I called the store back got the run around about what might have caused the screen to be damaged. Explained myself to about a dozen people that work for the company I said that I brought my laptop in for the hard drive to be replaced not for them to damage my screen so far to date no one would come forward to admit fault for the damage. The store called me on several occasion's these people claiming to be store manager's that no longer work there when you call back to get an update on your computer and to find out if anything is being done .so far there still telling me that they could'nt locate the tag to check the condition of my laptop when I brought it in .And the customer service rep at their 1 866 237 8289 phone number was helpful when taking a report of this entire problem that I'm having with the store she gave me a file number C74368438 which doesn't seem to exsist any more could someone '''''''''please help me '''''''' I told this storey to a man that seemed to be putting a computer out in the trash he felt terrible and said take this computer he said it's old but I think it may still work for you in the mean time while you are waiting for your new computer..
I'm using the computer right now to type you this he said if he had spent $1299.99 for the computer $354.99 for the extended PSP Service Plan plus sales Tax$129.08 he'd be fuming what a kind man .but I'm still with out my laptop Gateway MX6951 CD Model Number 391/10073508-627 Serial No.T336461000706.
Please help me I don't know what else to do .I thought we live in Canada.
Mr Tim Newman...

After purchasing a Toshiba laptop a day less than the two week mark from the Hamburg, New York location, I returned to the same store I had purchased the item since I was having difficulties connecting to the internet. The internet was "connected" and internet explorer would work yet several other programs including the "Trend Micro" anti-virus software that I attempted to install had implied I was not connected. I had contacted the ISP, Netgear (wireless manufacturer), Trend Micro, as well as Toshiba whom all referred me to return the item. I returned to the store with the item and recepit in hand, expressing my concerns with the defective product and requested to exchange the item for the same exact model I had purchased just less of two weeks prior. Two weeks prior, I had purchased the Toshiba laptop which was originally priced at $699 yet was on sale for $550. So as I said, I wished to exchange for a working product that I paid cash for. The customer service representative stated they discontinued the item. My options were to get a refund, a gift card, or an even exchange for an "ACER". I stated that was not what I had purchased nor what I was interested in doing so. It was also mentioned the only version available was at the Watertown location but I would have to drive out and pick it up, never offered to have it shipped to their store. I purchased the item I wanted and it did not work properly, ALL I WANTED WAS THE SAME ITEM OR SOMETHING OF COMPAREABLE STANDARDS. The "Acer" is is no way a comparable item in my eyes. Now I have asked to speak with a manager whom may be able to further help me. Stephon, whom was the manager on duty, stated there was a newer version of the Toshiba out that I purchased, yet was $150 more than I paid. I was dissatisfied in returning a product I happened to get a deal on and was dissatisfied that the same model that "WORKS" was not available, only a newer version which they admitted had the same specs for an additional $150. I proceeded to ask to speak to his manager he continuously repeated "1-888-BESTBUY". I said I was not satisfied calling a 1-800# to get the issue resolved while I took my time out to return to the store. Yet because he no longer wished to help I was left no other choice but to call while standing at the counter. I proceeded to do so and at that time stated I wanted my refund while I was on the phone. Now as I sat on hold for ten minutes waiting to speak to a management personnel, I watched as the three customer service reps and manager, Stephon, went on to ignore my request for a refund and service others in line. I spoke with the Supervisor of Corporate Offices, Steven, over the phone, whom again was very unhelpful and very unprofessional, swearing back on the other end of the line and offering no apologizes at all. To say the least I was lead to another dead end. I was at my witts end frustrated at the service i was receiving and disgusted that this business operates this way. NO CUSTOMER SERVICE whatsoever. I in no way, shape, or form felt I was requesting anything out of the ordinary or unreasonable for that matter. I just wanted the same product I paid for that was not defective and since that product was not available I feel I should have been offered something more comparable. Did I mention, I had spoken with another employee during this episode and was informed that Stephon told the other employee that he was able to exchange my laptop for the current version which replaced mine for an even exchange yet was not going to because he felt I was being rude?! I did not know Best Buy's Return Policies were based on the Manager's Opinion rather than actual policy enforced. So as I said Stephon had been ignoring my request to get a refund of the money I paid and I had to again say "Excuse me but I believe I asked for assistance and you have been helping other customers over and over again while I stand here waiting" Like I had told him earlier, calling 1-888-BESTBUY was not going to help but and I was right about that. So he decides now is convenient for him to give me my refund and proceeds without saying a word to me until we get to the point where he asks "do you want a gift card or the check mailed?" I stated I had paid cash and expect the cash I paid in my hand before leaving. He said there was no way. I CAN NOT believe if you pay cash for an item and have your receipt and are within your return period that you have to wait fo a check to be mailed! I can not believe what goes on in that Store, it is absolutely unacceptable in my eyes and all consumers should be aware of this!