DO NOT PURCHASE ANYTHING FROM BEST BUY ON THEIR REWARDS OR FINANCE CHARGE CARDS!!!

It's a total ripoff. I purchased a $1500 plasma TV back in Feb, on their reg finance card. They were offereing a promotion of 6 months free of interest, with minimum payments to be made. I knew after the 6months that I would start to charged interest, but was I shocked to know that the interest was 19.5% + a defered payment charge of $165? So, every payment that I made went out the window & basically I owe as much as I did originally when I made the purchase in Feb!!! That's crazy. I talked to the customer service & they basically told me, oh well, you should have read the fine print! Well, I hope they can read my fine print here, because I will NEVER SHOP WITH BEST BUY EVER AGAIN! I put this as a WARNING to all potential future credit card purchasers as well, DONT DO IT!!!

On August 28 after shopping several weeks, I went to Best Buy store to purchase a new HDTV television. The salesmen were both pleasant and helpful. After making the decision to purchase my TV I asked about discounts for purchasing two TV’s. We made an agreement and I purchased the two 46-inch Samsung TV’s, and two power centers with delivery and setup. I purchased a wall hanging unit a few days later.

On September 2, 2008 both TV’s were delivered (to separate addresses) as promised. On September 3rd I waited all morning for the installers to come to setup my TV. They had called a day or so after my purchase to set an appointment for each TV. Mine was to be the morning of the 3rd, the other (my son’s) that afternoon. I had specified it was to be AFTER 2:00 at his home because no one would be there before that time.

At 1:45 I called the “Geek Squad” number to inquire why no one had been to my home yet. I was told there had never been any contact with me, I was NOT on the schedule and the soonest appointment I could have was September 9th. Although they claimed to have never spoken to me, they knew I had the DISH satellite installer coming out on the 4th. How?

I called the store and asked to speak to the store manager. The woman who took my call gathered all the pertinent information and said she’d inform the manager of the problem and ask him to call me.

At 3:45 I received a call from Heather who claimed to be the “store manager”; I have since learned that she is not the STORE manager. She said there was nothing she could do and I had to work out my problem with the Geek Squad. Period! I was upset but polite. She was rude.

I learned that there was a note on the door at my son’s house from the installer with a time of 1:47 p.m. (he has the note). He said that he’d been there, no one was home and they had to reschedule. When I made the appointment I was very specific that NO ONE WOULD BE HOME BEFORE 2:00 P.M. A call to the Geek Squad and I learned that he’d reported to them he’d been there after 2:00 and the soonest they could reschedule was September 9th. At 4:00 p.m. I
did not expect someone to run right out to our houses that night but I did not feel that I should have to wait six days to correct a problem that was not of my making.

I called the store again and asked for Heather. I was told she would return my call but she did not. She had the telephone answerer call me back to repeat that there was nothing she could or would do.

I went into the store on September 6th to ask for a refund of the installation fee, $75 for each TV. I was told that since I had received a special price for two TV’s (it was so confusing the way they wrote it up!) they would have to charge me an additional $100 for each TV in order to refund the $74.99 installation fee on each. Needless to say I did not proceed.

This whole experience has been very distasteful. I have spoken to some people who tried to be helpful but for the most part the employees I spoke with were rude and rigid. If what I have experienced is an example of Best Buy’s customer service, I’ll go elsewhere next time.

FYI . . . Buyer Beware!

Subject: Best Buys return policy Check out 'Snopes' and you will find
it is true!! BEST BUY, MY FOOTBest Buy has some bad policies...
Normally, I would not share this with others, however, since this could
happen to you or your friends, I decided to share it. If you purchase
something from, Wal-Mart, Sam's Club, JC Penny, Sears etc. and you
return the item with the receipt they will give you your money back if
you paid cash, or credit your account if paid by plastic. Well, I
purchased a GPS for my car, a Tom Tom XL.S from 'Best Buy'. They have a
policy that it must be returned within 14 days for a refund! So after 4
days I returned it in the original box with all the items in the box,
with paper work and cords all wrapped in the plastic. Just as I received
it, including the receipt.I explained to the lady at the return desk I
did not like the way it could not find store names. The lady at the
refund desk said, there is a 15% restock fee, for items returned. I said
no one told me that. I said how much would that be. She said it goes by
the price of the item. It will be $45.00 Dollars for you. I said, all
your going to do is walk over and place it back on the shelf then charge
me $45.00 of my money for restocking? She said that's the store policy.
I said if more people were aware of it they would not buy anything here!
If I bought a $2000.00 computer or TV and returned it I would be charged
$300.00 dollars restock fee? She said yes, 15%. I said OK, just give me
my money minus the restock fee. She said, since the item is over $200.00
dollars, she can't give me my money back!!! Corporate has to and they
will mail you a check in 7 to ten days.!! I said 'WHAT?!' It's my
money!! I paid in cash! I want to buy a different brand..Now I have to
wait 7 to 10 days. She said well, our policy is on the back of your
receipt. I said, do you read the front or back of your receipt? She said
well, the front! I said so do I, I want to talk to the Manager!. So the
manager comes over, I explained everything to him, and he said, well,
sir they should of told you about the policy when you got the item. I
said, No one, has ever told me about the check refund or restock fee,
whenever I bought items from computers to TVs from Best Buy. The only
thing they ever discussed was the worthless extended warranty program.
He said Well, I can give you corporate phone number. I called corporate.
The guy said, well, I'm not supposed to do this but I can give you a
45.00 dollar gift card and you can use it at Best Buy. I told him if I
bought something and returned it, you would charge me a restock fee on
the item and then send me a check for the remaining 3 dollars. You can
keep your gift card, I'm never shopping in Best Buy ever again, and if I
would of been smart, I would of charged the whole thing on my credit
card! Then I would of canceled the transaction. I would of gotten all my
money back including your stupid fees! He didn't say a word! I informed
him that I was going to e-mail my friends and give them a heads up on
this stores policy, as they don't tell you about all the little caveats.
So please pass this on. It may save your friends from having a bad
experience of shopping at Best Buy.It's true! read it for yourself!!Best
Buys return policy.

On 9/2/08, one year and two months after purchase from Best Buy, our 47" LCD Westinghouse just shut down. I called Westinghouse for troubleshooting assistance. The service representative was friendly and helpful but was unable to help me and informed me we would need a technician to fix it. The t.v. was out of warranty but we had also purchased a four year warranty so I called 1-888-Best-Buy, the number on our warranty papers, for a service call. Best Buy informed me a tech would come out on 9/16/08. My husband called Best Buy after hearing it would be two weeks before they could come and managed to get them to schedule it for 9/9/08.

A tech arrived on 9/9/08 took the t.v. apart and after inspection informed me he needed to order A power supply.

We received an automated message from Best Buy on our answering machine 9/12/08 that the part was in and they would be calling us to schedule an appointment. My husband called Best Buy 9/15/08 to inform them that we received that message but noone has yet to call us. Best Buy informed him that the tech had ordered three parts and only one part had come in and the other two were on back-order. He expressed to Best Buy his frustration and that he felt we were getting the "run-around" only to hear "we're sorry but that's all we can do.

9/19/08 we received another automated message from Best Buy that informed us our parts were on "back-order". I called 1-888-Best-Buy to find out what parts were on "back-order". The customer service rep i spoke with tried to be understanding and helpful but when asked about what parts were on back order she said she didn't know and that she just had part numbers. I told her that part numbers would be great but she then had to get approval from her supervisor before giving me those numbers.

I was able to get the part numbers so I called Westinghouse to investigate the "back-ordered" parts. The customer service representative was able to check on those parts and informed me both parts were in-stock and ship within 4-6 days. She also gave me the number to the actual distributor to verify this information. In order to cover my butt before calling Best Buy I called the distributor who also informed me that those parts were in-stock and ship within 4-6 days.

Now with my investigation over I called Best Buy to inform them of my results. The "Customer Care" representative did not care that parts were available and continued to repeat over and over and over that his system shows they are on "back-order". I tried to explain that parts are available but he continued to repeat himself and then added that the expected arrival is October 21st!!! At this point I asked to speak with a supervisor. I was transferred to Ricky #205361. Ricky #205361 was rude and just didn't care at all. He was no more helpful than the first rep i spoke with. At one point he told me to order the parts and pay for them and that they would reimburse me. I asked Ricky #205361 to speak with his supervisor, he informed me that I could not speak to anyone higher then him. I said "Okay so your "The Man"? So why am I able to get parts but you, "The Man", can't? He informed me that Best Buy may get parts from somewhere else. I asked him for the phone number Best Buy calls for parts. He said he didn't have that number so I asked him "How do you get parts then?" He informed me he called Best Buy parts so I asked for that number but once again he did not have it. We went around in circles like this for over 15 minutes to no avail.

So it's now been 18 days and our $2, 000 47" LCD t.v. sits on the floor with a blanket draped over it. I plan to tell this story over and over to anyone willing to listen. Now I've got to get ready because my husband and I are on our way to Best Buy, not to shop, no never ever again, but to be able to complain to someone who doesn't have the protection of sitting behind a cubicle and not having to face disgruntled customers.

I think Best Buy should change the department name from "customer care" to "customer DON'T care"

My son bought a ipod touch on 09/12/08 for 450.00 and when he got to his car and opened the package he noticed it that what was in the package was not what he bought. he immediately went back into the store and he was told that there is nothing they can do for him, that he had to contact the imac store and we did with no success, imac told us that since we bought it at best buy that they should be the one handling the situation even if they have to go thru the comsumer. We have been given the run around and i am very upset because I am out 450.00 if no one helps me. my sister just told me of a news she saw but cant remember of the channel but it was on a scam going on with the ipod. this one was not with the ipod touch but it was a scam and i believe we are a victim of a scam. can some one please help us out.