We called best buy to see if they had a video camera in stock and to see if they did price matching. We were on the phone for about 15 minutes on hold, we hung up pulled into the parkign lot about 8 minutes later adn few cars were there adn fewer customers inside. We told teh guy at the front door and he didn't seem to acre much. We went back to buy the camera and no one ever came to help us so we started to leave and the same idiot at he front door asked if we got what we needed and we said no. He said let me page someone and we said no thanks we'll go to Sam's Club where we can get customer service and he actually said "oh ok".

After leaving this store I was extremely disgusted and to this day, four months later, I have not returned. Best buy had a special in their ad advertising that if you purchased certain DVDs you got free tickets to movies (i believe one of the movies was The Hulk). My fiance who decided this would be a great deal purchased several of these movies one evening. Upon arriving at the cash register he asked a cashier where he obtained the movie tickets and was told they were inside these "sneak peak" boxes. My fiance assumed these cashiers had been informed by their higher-ups and knew what they were talking about so he went on his way after spending $50 at this business. After coming home that evening we discovered the tickets were no where to be found we returned the next day to speak to someone in returns about the situation. After every person in customer service/returns had no idea where they were (though the were advertised in the ad) they called the "media manager" (someone who worked in movies/music) to tell us where they were. He came up and immediately and very rudely told us that we were supposed to by certain "specially marked" DVDs (this was stated nowhere in the ad) in order to get the free tickets. This was the DAY AFTER my boyfriend asked several cashiers and floor assocaites about the special. Best buy was misinforming its employees beyond belief. The manager continued to be belligerent to both my boyfriend and I. As someone who also works in retail, mistakes like these do happen but a polite apology would have been in order considering the fact that my fiance repeatedly asked people the evening before if he was purchasing the correct item for the special. Instead this manager was continuously rude and I became disgusted with this treatment as it was not our fault!!! I curtly informed him that we would just go to Circuit City where they had a similar special. Rather than apologizing he continued to be rude to a long-time customer who was wronged by his company and his mismanagement! That day I told my fiance I would never return to Best Buy and I never have! My family and I used to spend thousands of dollars of computers/tvs/music/mp3 players etc there but we have never returned! I was utterly offended by teh way Best Buy treated us. I called the complaint department but NEVER recieved so much as an apology or even a freaking mail coupon.

Thursday, July 24th, 2008: I took my laptop into Best Buy to have them work on it...after all, they sold it to me. Told them to put Windows Vista back on it, and to install Windows XP on it as well to run both of them. They say it's no problem and it will be done within 3-4 business days.

Saturday, July 26th, 2008: Get a call from Best Buy saying that the primary hard drive is bad (duh!, I told them that to begin with), and that they would have to send it back to HP to get a new one because they didn't have any in stock to put in my laptop. (Good thing is I have two 160GB hard drives...) I told them to wipe my secondary and install it onto that hard drive.

Wednesday, July 30th, 2008: Called Best Buy: they're still working on it

Friday, July 31st, 2008: Called Best Buy again. They say that they were able to start installing XP on it. The verdict: I'll have it by Saturday night.

Saturday, August 1st, 2008: Called Best Buy to check on the status. "We are having an install error on your laptop. It appears that your hard drive is bad. We need to send it to our service center in Kentucky to have them work on it. It will be about another two or three weeks". I called HP about it. They said if it was sent to them, they'd have it fixed within 4 DAYS!. Told Best Buy that, and they said that they won't ship it to HP directly. I ask if I can talk to a manager. They pass the phone to some random person (don't know if he was the manager or not) and we talked about my situation. You see, the thing is - that laptop isn't for personal use. It is used for three separate businesses. One for Photography to pull images of the card in a shoot, one for Website Development, and one for Business Marketing. It doesn't end well now that I don't have a laptop for a week - I've already lost over 450$ in revenue just from this week alone. This does not include the fact that I have to cancel one website development meeting for tomorrow afternoon, and I have to cancel a marketing strategy meeting for Monday. I called Best Buy a total of 7 or 8 times today so far. They told me that they are just now going to put a larger hard drive in the laptop (and that's going to make me feel better...how!?) and that they can have it running by tomorrow at 11am. I have church service tomorrow at 11am. I need my laptop for service. What the hell is wrong with these people. The guy practically hung up on me...told me that's how it was going to happen and that he's not going to do anything else. I'm pissed at him...just because of him being rude to begin with...the younger guy did everything he could do to help me. (After being told that they were going to look at getting me a laptop for the time being while I didn't have a computer, I was told that Chris was going to call me back because he had to take care of some other things before he could look for a replacement for me). I have spent well over $3000 there this year alone between computer equipment, a laptop, photo equipment, keyboards, printers, hard drives, flash drives, memory cards, flash accessories, video games, and sound system equipment for my truck. I think I could be at least be taken care of promptly...right?

Sunday, August 2nd, 2008: So, I was expecting a call from Best Buy today about my laptop at exactly 11AM when they opened (that's what the tech told me last night right before they closed). They claim that they called me at 12PM today (Sunday), but my phone record shows that they never called me {go figure, ya know?}. I called them at 12:03pm...since I didn't recieve a call like I was supposed to, and asked what the hell was going on ( I was quite civil on the phone, mind you ). They told me that they couldn't fix it and they had to ship it out to their service center. I told them that I would be there in ten minutes to sort things out. When I got there, I walked over to the computer section and looked around because they told me that one thing I could do would be to pick out a laptop to get for the time that my laptop is in for service. I asked one of the guys in the computer section what I could do and explained my situation to Roman (spelling?) and Justin, and they not only understood what my situation was, but they made assured me that they were going to do whatever they could for me. They recommended that I talk to the head of the Geek Squad, or something like that, and we stood in the corner as I explained the situation yet again. He let me speak and then proceeded to tell me what was wrong with the laptop. I already knew what was wrong with the laptop before I sent it in to them, and he told me exactly what I told the tech that took my laptop and checked it in to begin with. I asked why we were having an issue with getting it fixed and he told me that it wasn't the hard drives, but was possible related to the motherboard, as they could not even see the drives. That can be resolved with the correct drivers from HP, but I was not able to load them with the startup of the computer when trying to install it myself. I then asked him why we couldn't just send it to HP and he told me that if they sent it to the Best Buy service center it would take from two to three weeks to get it back. He then proceeded to tell me that if I sent it to HP, I wouldn't get it back for over four weeks. I have to laugh at the inaccuracy of the statement that he made. I had just talked to Cassandra at HP's customer return center on Saturday and she told me that HP could have it fixed and returned to me between three and five days flat, all fixed. I asked the GS tech and he told me that there was no way for them to ship it to HP for me to get it fixed. I would assume that customer service would be of the utmost importance to Best Buy. I asked him what we could do, as I am losing business because of the lack of a laptop, and if it were possible to just have them replace the laptop as it appears that there are much larger issues with the laptop that we thought. He told me that they would not replace the laptop for any reason, but would rather send it out to their service center to possibly be told that the laptop is inoperable. He told me that I would have to purchase yet another laptop for the time being and that I would be able to return it when done. I asked him why he wouldn't just let me take a laptop out on loan until they have mine fixed, and he told me that it isn't "the policy." After giving up on the prospect of talking to to him and getting anything accomplished, I went back to the computer section to pick out a laptop. I settled on a 17" economy class notebook for the next few weeks. We got the laptop down from the shelf and went to the desk to check out with it. When we got up there and started to check out with the laptop, the guy I spoke with initially came and told me that I wasn't allowed to buy the Compaq that I picked out and that I had to buy an open box item that was on the display. (a bit unreasonable..I'd have to say. Wait, VERY UNREASONABLE.) I then was told that they would get one for me and get me taken care of, I took a seat and waited. Five minutes came and went..soon fifteen. Thirty minutes passed and then it got to 45 MINUTES WITHOUT SERVICE. At this point I am absolutely furious at the lack of customer service. Actually, I've recieved none except by a few people, and they did their very best. At this time, I decided to get up and find someone that could help me. At this time it is about 1:40pm...and I've already been at the store for an hour and a half. When walking back to the computer section, I found Justin again and he asked if they took care of me. I told him no, they hadn't taken care of me, and he got visibly upset about the lack of customer service and went to find someone who could take care of everything promptly. I thanked him and he came back with a gal that asked me a few questions and we went to find one that would work for me. I do not remember her name ( want to say Christine..or something like that) helped me to find one that would work and we finally got things sorted out as far as what laptop I could use for the time being. We went to the front desk and tried to check out. When we were finished, Chris from the Geek Squad came over and told me the whole schpeel about how they were going to check the laptop and get it up and running and he told me that it would be yet ANOTHER four hours till I could even pick up the laptop. At this point I am furious at his arrogance toward me the customer and told me that he had to do it and I couldn't take it home with me that moment. Due to my inordinately high blood pressure, I hardly made the half hour drive back to my house and literally colapsed on the couch. I woke three hours later (5:30pm) and left for Best Buy. I arrived at 6pm, and had to wait in line. I asked Chris if I could pick up my new temporary laptop, and he (very rudely, mind you) told me that I would have to be a reciept of the purchase printed before he would help me. I then got a print of the receipt made and went back into the line. I waited ANOTHER fifteen minutes without service...and got upset and walked around the store. I ran into Justin again and explained what was happening and we spoke about the new hardware Best Buy had, and waited for someone to get me the laptop. Soon following my conversation with him, I received my laptop (took all of fifteen seconds to check it out) and was on my way. The laptop I received is not close to comparable to the one they have, as it won't run my graphics programs near efficient enough for me as well as a multitude of other programs.

Tuesday, August 12th, 2008: I received a phone call stating that they were sending back the laptop to my local Best Buy store and wanted to update me on the progress. THIS is the FIRST time anyone from Best Buy has called me in regards to this issue. At this point, I have been trying to get a hold of Customer Service via the phone system that Best Buy has in place and finally get through, only to be told that they won't do anything about it because the laptop is "fixed." I told him that computers, by nature, are typically going to fail. This is the fourth time I've sent my laptop in for repairs, and the first time to send it to Best Buy. Now I know why nobody that I know sends equipment to Best Buy for any reason. Due to not having a sufficient laptop to perform my business as usual (web design, professional photography and marketing relations), I have lost a total of $965.00 of revenue in the past three weeks that I have not had a notebook PC. I have spent 200$ having it troubleshot by local computer techs and another $129.00 by Best Buy to reinstall Vista an install Windows XP along with it in a dual-boot configuration. My total net loss : $1294.00. My laptop cost me roughly $1500.00. What is the point of having a laptop that will continually cause issues. See article: http://www.wral.com/5onyourside/story/3361542/ . Cameron, the CR Rep for Best Buy, said that he wouldn't do anything for me, and that all he could do is offer a 100$ gift card to Best Buy. I feel that that is insufficient for the trouble that I have been put through, the time that I have waited for service, and the EXTREMELY rude customer service, or lack there of, that I received. If I have to elevate this issue, then that is exactly what I will do, as it seems that nobody can offer me a solution to the issues I've had. I am an extremely unsatisfied customer that has spent well over $3000.00 this year alone and spends an average of $5000.00 each year with Best Buy, and normally receives top of the line service when I am in the store.

In 30 years as a buying consumer, I have never been so disrespectfully treated by a company or been given the run around by a company as I have been by Best Buy. They say that if you are a consumer that has a bad experience, you tell 19 other people. In my case, I have told hundreds of people already and it appears that Best Buy doesn't give a damn.

This process has cost me over 18 hours of telephone time as well as 3 days off without pay while waiting for technicians that either don't show or have no idea what they are doing.

I bought a 58 inch Plasma TV from Best Buy in August 07. TV is great until July 08, when HDMI card blows. On July 28, a female Tech comes out from Best Buy (has no business card but her truck and uniform say, The Geek Squad), clearly has no idea in what she is doing, after 30 minutes says she is ordering a HDMI card which should be here in a few days and installed. She sits out in her truck for another 30 minutes assuring me the part has been ordered and leaves.

I follow up a week later on August 7 and speak with Maria in service, and find that they have no knowledge of any tech coming to my house and no part is ordered. Mysteriously, they order the part that day, but how did they know what part if a technician was not here? I continue to follow up with calls to their service department over the next week and continue to get told the part is on order. At this point I have spent approximately 4 hours on the telephone following up with Best Buy.

Around August 10, I file a complaint with consumer relations which in it self is a joke. They don't treat you with respect and they essentially have no authority to do anything. I speak with a Eric Bodelson, a Supervisor after some consumer relations guy named Brian gives me a hard time. Eric makes all sorts of promises like I will get this resolved immediately, etc and then doesn't return calls. I call service again and am told that the part comes in on August 15 and they want to schedule the service call. No one calls me like they were supposed to so again I call them. By the way, I have called Eric Bodelson over a 6 times and he won't return calls. What does that say for a "consumer relations" department.

On August 20th, I speak with a Supervisor named Ashley who was quite rude, nonetheless, schedules me for August 28th between 9am and 12pm. At 9am I call the service department to find out what time the tech will show. After, 45 minutes of holding on the line with various customer service people, I am told that while I was scheduled for the 28th, they forgot to put the service call on their schedule. By some amazement, she finds a way to have two technicians show up at my house within three hours. They do some testing and tell me again that the HDMI card and cable is blown. This was previously diagnosed on July 28, and the part was supposedly ordered three previous times. So they go out to their vans (2 of them) look though hundreds of boxes and can't find the part. Now they call the service center in Mansfield, MA and speak with the Geek squad supervisor, Bruce who says he will order a new part for installation tomorrow. I ask to speak with him and he is rude as hell to me and says he will see what he can do. When the technicians leave, the TV is still broke, no set time when Best Buy will be back, and I am told by the two techs that 4 guys will be needed to get the part in due to the placement of the TV over the fireplace.

So no call the next day like I was promised so I call Bruce who still hasn't returned my telephone call for five days. Neither has Mike McDowell, supposedly another supervisor at the service center. The part was shipped to my house and received here on Sept 2, but now no one will return a call. Not sure how the story ends but I can guarantee you that I will never step a foot in a Best Buy store and will let everyone know of my horrendous, unconscionable experience with Best Buy...I have now filed complaints with the Massachusetts Attorney General, Better Business Bureau, Consumer Affairs and the news media.

They are only sales not customer service!

Should you choose to purchase any product from Best Buy, please be aware that this company DOES NOT honor their extended warranties. Do not waste any of your money on them!
In March 2006, I purchased a RCA 50 inch DLP TV from Best Buy, along with their extended warranty. I was told it covered lifetime lamp changes. Now, I am being told after Best Buy has changed the lamp 3 times, and never charged me, that the warranty only covered one lamp change. Just one? Funny that now as the warranty comes close to being over, it only covers one. Lemon coverage, you say? Best Buy laughs in the face of Lemon Coverage! This TV was sent out for repairs just two months after purchasing it! I was told at the time that I could not return it for another model or store credit, but since I took the extended warranty, that "although I might be slightly inconvenienced", at least it was covered for three years.
Today I was told by the a rep claiming to be the "highest up person" that I could speak to regarding this so called extended warranty that I could not have our conversation recorded for quality assurance, and that Best Buy does "NOT CONSIDER" customer requests to be relevant. Her words, not mine. I was told that I could write a letter to a post office box. This is not aceptable to me nor should it be to anyone else considering paying $2000.00 + for a DLP TV from Best Buy.
Lamps, unfortunately are an intergral part of DLP televisions, so buyer beware, you can purchase your TV today, have to send it out less than two months later, as I did, have best buy come in to your home to replace your lamps 3 more times after, as I did, need a fourth replacement, as I do, and find out that the warranty no longer covers lamp replacements, as I am finding out today...