Best Buy TV with extended warranty...30 days and 15 calls later it will be another 10 before part is available. Today, consumer service is "closed". It is Thursday, 10:30 a.m.???? AZ Time. Here's the shortened description of events...TV has a solid white line across the bottom of screen about the size of a thick pencil line...call 888BestBuy. Spent long time on hold while person is doing something, result... "I bought the wrong warranty". Sends repair request, service company schedules appt, cancels because order is COD and not "warranty". Call 888, told can only be solved if I go to store. Go to store, many managers discuss "wrong warranty" and "solve mystery". Service company calls but "can't take TV off wall". Call 888...disbelief on their end. Many minutes on hold while they solve...nope, its true repair company will not take TV off wall. Repair company...has 1 tech. Has another guy that will remove TV from wall but then it will have to be taken to shop and it would be 6-8 weeks for repair. Otherwise they can fix it in the house. Geek squad sent to take TV off wall but they show up unannounced. TV has to be leaned against a wall and is inoperable. Call 888. Repair appt not set. That takes a 1 week. On day of appt, appt is cancelled because order is sent...COD. Call 888. Order resent but no appt for 1 week. Tech comes and says "ALL REPAIRS LIKE THIS NEED SOFTWARE THEY HAVE TO ORDER". Not some white pencil lines but all require certain software. 10 days. Call 888. Ask for consumer relations...transferred and disconnected. Call 888...transferred and disconnected. Call 888...consumer relations closed, please call back. Time 10:00 a.m., Thursday, August 28. Gheesh! TV against wall, inoperable. Time lapsed: 30 days. Time estimate for completion...40 days.

I purchased a Xbox 360 console on the 27th of Dec. Upon opening the console and attempting to plug the power adapter into the back of the system, i found that the cord didn't fit into the console. I called microsoft that night for troubleshooting and after them not being able to assist me..they advised me to bring the system back to best buy for an exchange. The next day i did just that. When they scanned the receipt and the console, it turned out the serial numbers on the console and receipt were different and they wouldn't give me an exchange. I feel I am a victim of a scam. The manager, Chintu Patel, was no help. I called microsoft again and they said it's Best Buys problem. I called Best Buy Customer relations and they told me that because the receipt serial number doesn't match the console serial number that there is nothing they can do. I also went to the Woodbridge Police Dept on the 28th of Dec to try and file a police report but they wouldn't let me because they said this is not a crime. What?! I don't know how this was done but I am the victim here.

This is my complaint about customer service from Best Buy. I've tried doing this correctly by calling and also sending two separate emails to Best Buy on this complaint, but I have never received any response. So I figured why not send a letter like the old days? You'll forgive my cynicism, but I never expect it to ever make any difference.

To give some history (again), in March of 2007 I purchased at the Best Buy branch in Sioux City, IA a Samsung LCD HDTV. The model number was LNS4051DX/XAA. Everything seemed to be fine and then I was briefly hospitalized on Thursday, 12/20/07. On returning home, the Samsung TV for some unexplained reason just quit working. I called Best Buy and they told me to bring it in. I guess I was just a dumb customers expecting good service. Since my recent hospitalization prevented my driving, I disconnected everything from the TV, loaded it up and called for a ride back to Best Buy. At Best Buy I then learned they do not make exchanges and I felt I was treated pretty disrespectfully. I was told my only option was that Best Buy would take my Samsung TV and send it to a warehouse for repairs. What warehouse and where? No one knew. I was then informed this process would take at least 3-4 weeks. 3-4 weeks? What kind of policy is that? I spend almost $2, 000 for a television and now my family and I must bear the inconvenience? So, with family coming for the holidays we were left with no television, not even an apology. I should mention the personnel at Best Buy shrugged their shoulders and offered to give me a loaner TV, as long as I paid for it with cash or a credit card. Then they would give me my money back if and when my TV was repaired and returned. That's not a loan, it's a purchase.

On Friday, 12/21/07, I checked my Best Buy account on line only to learn the TV was still at the local Best Buy. So I called Samsung customer service. I spoke with Sumsung personnel who were shocked to learn that the personnel at Best Buy weren't honoring Samsung's warranty plan, which is to have someone come to my home and make repairs free of charge. Samsung then offered to prepare a work order number; I would then have to go back to Best Buy and get my TV back, take it home and Samsung would have someone come look at it. So I called the local Best Buy again on 12/21/07, asked for a manager and the lady that answered said, "I can help you". I went through this story all again just as I've explained and I have to say I was ready to explode - this time I was told, "Yeah sure, come get it if you want it back". What the heck kind of an answer is that from a manager? Unbelievable. So I called again on 12/26/07 to Best Buy and spoke to another manager. I had to give her my name twice and the service order number twice. She still didn't know if my TV had been shipped out for repairs, but said "I don't see it here". She then held her hand over the phone and I heard someone say "tell him it should be ready by January 20th".

And the icing on the cake? Later this same day, 12/26/07, I received a call from Best Buy at 3:42 PM CST on my cell phone telling me to come get my TV - it was repaired and ready to go. I was shocked and stunned and I tried to explain that just didn't seem possible but the Best Buy employee kept assuring me it was ready. When I tried to get more information I was told, "I'm too busy to talk right now, I just need you to come get your TV". Can you guess what happened then? At approximately 4:30 PM on 12/26/07 I returned to Best Buy in Sioux City, IA to pick up my TV that Best Buy insisted was ready but, surprise, my TV hadn't even been sent out yet! I had the employee who called me come over and I let him know in front of everybody I was less than pleased with the way I'd been treated. Although he apologized and admitted to his error for calling me (he thought I was someone else) the damage has long since been done.

I have no way of knowing if the letter I sent will ever be read or replied to; indeed, it's main purpose now is to keep the story straight so I can accurately tell my friends, family members, and everyone I meet how poorly I was treated as a customer by Best Buy. It's sad, but I ran a search on www.complaints.com about Best Buy. 9, 650 on-line complaints have been posted so far. Mine will be number 9, 651.

It's worth mentioning I am also in the customer service business as a Repair Manager and I can guarantee no customer at my business would ever be spoken to or mistreated as I have been. Obviously business is pretty good at Best Buy since they don't seem to give a darn if they have my business. That's fine. But I would hope someone at Best Buy would care about all the people I intend to tell this story to. In case it hasn't been figured out yet, once my TV is repaired and back in my hands I am no longer interested in doing any business with Best Buy for anything, and everyone I see or meet from now on will hear this story of dissatisfaction.

I sent a letter with all the above information including names and dates with copies to the addresses shown below. I included a copy of the letter to Samsung because I felt Samsung needed to be aware of the trashy way Best Buy treated me, and the way they take their business for granted. If Best Buy was selling any product of mine and I heard about this lack of customer care I'd pull every item I had from the shelves so fast they wouldn't know what hit them. Point being that while I don't hold any specific complaint against Samsung, unfortunately their product is now associated with Best Buy, who I consider as a distributor for Samsung to be incompetent and incapable of customer satisfaction. BEST BUY DOES NOT SEEM TO CARE. I'm not a real big fan of Walmart or Sams Club, but I have to admit I doubt I would have gone through all this if I had purchased the Samsung TV with them. I would have taken the TV back and they'd exchange it for a new one, no problem. So far all the bad things I've thought about Walmart and Sams Club, I apologize. But for Best Buy, too bad. I won't ever go near any of the Best Buy stores for any purchase, ever again. Neither will any member of my family.

Sooo my mom's dishwasher door was squeaky so she scheduled an appointment to have someone come fix it. Not only did the technician not fully fix the problem, he made it worse! Now the door doesnt close. If you close it, it pops right back open. AND when I tried to tell him that the door was still made noise and wasnt fixed, he practically ran out of the house because he had another appointment to go to and he would send someone else out.

Then I called to let them know how rude he was and to schedule another technician to come out. The rep couldnt get a hold of the scheduling person so she said someone would call me back w/in four hours. That didnt happen. I called the next day to schedule an appointment. They were trying to give me an appointment for eight days later, but I had the call escalated and a manager schedule for Thursday. The technician was supposed to call us between 7am and 9am to let us know approximately what time he would arriveno one called.

I called three times yesterday to see what the deal was. No one could get a hold of the technician. They all told me they were leaving him detailed messages and that someone �should be calling me back within an hour�. When no one called me back I called again and again. FINALLY, they got a hold of him last night only to find out that his truck broke down. He didn�t call anyone to tell them and that�s why he never showed up. So then they scheduled me for today.

Again, someone was supposed to call and the customer relations specialist even told me that she would especially call me between 9 and 930 to confirm that the technician called�no one called again. I called them again today to find out what the problem is. Turns out that they actually scheduled me for Monday! No one �confirmed� my appointment and they can�t come out until tomorrow. Ashley, the third person the call was escalated to today, told me that she was on the corporate level and if I called the corporate office that I would end up talking only to her so theres no point in calling. There is nothing else they can do and only schedule me for tomorrow. At 3 p.m. EVERY technician is double booked and no one will be coming out to our house to fix the dishwasher that they broke. And when I said that, she said, maam I didnt break your dishwasher. I was like, you represent Best Buy and someone that represents YOUR organization broke MY $700 dishwasher! So in turn, YOU broke my dishwasher!�

I swear, they dont give a flying F*&! about their customers. Ive talked to at least 5 or 6 people, half of them on the supervisor level and no one can do anything about anything. She just kept saying, �all I can do is send someone out tomorrow all I can do is send someone out tomorrow. Ive already advised you that theres nothing else I can do. Youre being uncooperative. I cant have anyone come out.

Just horrible. I cant believe Best Buys customer service would be so horrible. I am really shocked. I spent $650 on a dishwasher and another $250 on a warranty only to have their technician break my dishwasher! And even worse, it's taken all of MY time and MY effort and MY calling to get them to schedule appointments that they don't show up for. I have another appt. scheduled for tomorrow the 15th, if they don't show up again I don't know what else to do?!

From my experience the Best Buy in San Marcos does not stand behind the products it sells and is extremely poor in customer service and expertise. My daughter is a student at TSU and bought a new laptop last fall after her other laptop crashed. She uses it every day for school. When her new laptop began to act unstable in April she took it to the store. A non-qualified (not a Geek Squad employee) salesperson said he could help and without authorization he 'worked' on her computer which preceded to crash... probably as a direct result of his 'work.' (He even told her he knew where she lived and that she should buy him a beer to pay him back. That made her very uncomfortable.) What followed has been two months of the store trying to fix her computer, even sending it off two times to the big Geek Squad in the sky. The store not only failed to communicate what actions were being taken, but were accusatory, intimidating and hostile. Nothing has worked in trying to repair her laptop and the store has said there is nothing more they will do and has refused to simply replace this 'lemon, ' accept any responsibility or take seriously the customer service/ethical lapses in employee conduct. I am in another city and have had to hear about her treatment at the hands of the employees and management. She is a little girl and has been treated rudely and disrespectfully which has demoralized and frustrated her. Dads, do you want your child treated like this when they are off at school? Even Best Buy corporate customer service, to this point, has been non-responsive and obfuscatory. The store is either inept or insensitive, neither of which makes for a trustworthy business. I suggest you shop elsewhere. I will. Apparently, this is not the first complaint the BBB has received.