I had originally sent this to customer service at Best Buy.com, however I received an email back, stating their generic return policy, with absolutley no resolution, except for, We are sorry. After being completely unsatisfied with this response, I decided to forward my original letter, as well as make it known, that if this issue is NOT resolved than I will no longer be doing business with best buy, and I will be sure to let my large family, and all friends know about this. Furthermore, I was not asking for money back, I was simply asking for a STORE CREDIT in order to get a camera that is satisfactory to my expectations. After reading a number of reviews regarding this camera, there have been many people who were unhappy with this camera. If best buy is going to sell the camera to consumers, then they need to take responsibilty to those that are unhappy with the rather pricey purchase.

Dear Whomever,

On October 9, 2007, my husband and I had

purchased a Sony Cybershot DSC-H3 from the Manchester New Hampshire Best Buy.

We were very excited about this camera, as I love to take pictures of my

children, and consider myself and ammature photographer.After the first couple

of initial uses of the camera, I was very disappointed with the picture quality,

as all of my pictures had a yellowish tinge to them. Also, they hardly ever

focused. I figured I must be doing something wrong, and began to read the

manual, look up tutorials online, and do everything I could to make this camera

work the way that so many people have said it does. The pictures would look

good on the LCD screen, but would look terrible on my computer (which was not a

problem with my computer as my Kodak camera's pictures always look crisp and

clear.).Anyways, after finally giving up on the camera, we decided that we have

a defective unit, and went to best buy today to return it. We had planned on just exchanging it. After all of the problems I have had with it, and

all of the timeless shots that were ruined, I wanted nothing to do with this

camera, or a Sony at this point. We had planned on just upgrading to the Nikkon

D40. When I itinially brought it to the service desk, the service rep told me

that she had to go test it out back, as it was past their return date, and she

couldn't take it back if it was not defective. After a minute or two she came

back, told me her technician took a picture and it was fine. We then asked to

speak to a manager, and he explained that he would not take it back either,

because it was "policy". Again, I explained the problems to him, told them that

if they were just going to go out back and take a single picture of an inanimate

object, then it probably looked Fine on the LCD screen, as most of the pictures

did. Regardless, they refused to take it back.We ended up sending it out for

repair, via the "geek squad". I was told however, that this was going to be a hard problem for them to fix, and we would have to wait and see it they

could repair it. So now, I am left with no camera for 2 to 4 weeks, and am

going to miss countless moments that I would have loved to photograph.Needless

to say, I am incredibly disappointed with what happend today. First of all, I

NEVER return things to best buy. I can understand not taking something back if

we returned things multiple times, however this is not the case. It was not

returning it just because I wanted something else, it is DEFECTIVE. We were

told that, had we bought the extended service plan they would have accepted the

return. Is that to say that unless your customers spend extra money on a

camera, they are not going to get good customer service on a defective piece of

equipment? Further more, they told me that they only allow 12 days for a

return. 12 days hardly gives someone enough time to try out a camera and get

around the quirks.I am highly disappointed with the service that I received

today, and do believe that other stores would not have given us such a hard time, and would have

taken the camera back, and allowed us to purchase something else. I have been

nothing but frustrated with this camera, and am now incredibly frustrated with

Best Buy. I have NEVER had problems with your store before, and we have made

multiple high end purchases at the store, and were intending on making more

purchases within the next couple of months. However, I now question whether or

not we will, due to how poorly we were treated today.Anyways... to be completley

honest, I am not one to complain. I am just finding myself so frustrated and

upset with my experience, that I felt compelled to write and let you know my

dissatisfaction.

Best Buy won't honor their warranties. We purchased an LG Dishwasher just over a year ago and the extended warranty for 5 years. It broke over a month ago and I've made numerous phone calls but still can't get anywhere with them. They simply don't want to honor the warranty and won't replace the dishwasher. I would never purchase anything from Best Buy again. They should be sued!

Anyone considering purchasing Best Buy's "extended repair" plans on an appliance - BEWARE! You will likely be without the use of your appliance 2-3 weeks. this has been my experience twice. It takes usually a week to have a "repair specialist" come and look at the item needing repair. From that, parts are ordered. They will not even schedule the follow up repair UNTIL the parts are in. When the parts are in, they will schedule the repair. They will claim about 2 days from the date the parts are in. I have been without a working washing machine (talk about inconvenience!) since 12/18/07. It is now 1/2/08 and I am told that they expect the parts to be in 1/5/08, but will not schedule repair until all parts are in. On 1/8/08, it will be 3 weeks with no washer. Try that for convenience not to mention the money you spend going to the laundromat doing your laundry! For the $150 we spent on the extended warranty, we would be better off calling our local appliance repair and I can bet (based on previous experience) we would have had it fixed within a few days. Save yourself the time and hassle - just pay for a repair when it happens!!! Also - expect to wait on the phone for an extended period of time before getting to speak to someone. First time I called was in excess of 15 minutes - and that was in late evening. I am very dissatisfied with the experiences I have had when I have had to be without my washer or dryer. Also - that says a lot about Whirlpool's quality - repairs on appliances (both washer and dryer) and they are less than 5 years old.

I mailed my payment 4 days before the due date, because that's when I got my pay check. I don't know why they didn't receive it in time, but I don't believe I should be so severely punished on such a small account.

I can't believe after spending so much money at Best Buy they could try to rip us off on the extended warranty. I bought an ipod a couple years back (with the extended warranty) and it has broken 4 times. After having the same problem (they said at first three and now it's four) times, they are supposed to replace it with a new one. Well when we go to get it replaced all of a sudden they only show us having it repaired once. FOUR different people 'looked' in their system and said they found nothing. We called corporate and two different people gave us completely different stories and only once we wanted to get their name because it was going to be placed on our report to the BBB did they transfer us to someone who miraculously found our 3 prior repairs. A bit suspicious don't you think? So we go back to the store, and they STILL make us send it out for repair again!! I truly believe they are going to give us refurbished pieces of trash until our warranty expires, they never intend of making good of their extended warranty. MY ADVICE, DON'T BUY THE WARRANTY!