On May 31st my husband and I stopped by there after work .He just purchased the I-Mac and wanted to add Windows to it. We purchased and left .We made it home late but he was excited so he went to the computer. When I a woke the day he said he purchased the wrong software. He asked me to take it back. On my lunch break I went to Best Buy I spoke with a lady named Tess she said I could not return it so I asked for a store credit of equal balance. She said and I asked to speak with a manger and she nodded her head and said I am a manager to make a very...very. long story short she stormed off(I don't know why) and came back with the customer service supervisor who gave me no eye contact and blurted out "what's the problem». I should have known then that he was of no help but. We have dealings with Best Buy forever. I started explaining what happened and he abruptly interrupted me and said we can't take it back and "If it was important to your husband then he would have came".Ok, As if we still live in the old days and I am incapable of handling buss. For my husband. We exchanged words him being very unpleasant and me saying how unprofessional and rude the whole experience was so I asked for the corporate number so that I can complain and as I left Bill B and Mark (another horrible associate) watched as I called from my car .They were standing in the doorway so it held open and a family was at the door looking out at me and they were all laughing. I called 1-800-BB they said that the D.M.Michelle would receive the complaint but it's not100% that someone would call me. Last week they E-mailed me offering a 50. gift card. I have never ...patronized an establishment where1.The super/manager head no customer service skills2 I have never. Been insulted and humiliated by a company. No one gave ma an option on how to receive my money back. I e-mailed Windows whom by the way are giving me my money back they also told me that it is a North -American 45-Day money back guarantee that no one at Best Buy suggested. Please do not support this company because it doesn't support the working class people who are full time gamers and full time computer geeks. My husband and I pass by so many other stores to patronize this one and because we receive poor service from the bottom we also received it from the top. The beauty of retail is ..There are other stores that carry the same.

I purchased a refridgerator, dishwasher and stove on April 27th. It is June 11th and I am still trying to get them delivered. I have spent at least 20 hours and made over 40 calls. I did not get call backs from the store department, the store manager, the install department or consumer relations. When I was told to call the supervisor in Consumer Relations back the operator wouldn't put me through! She rerouted me back to delivery. The store said they don't install, the install people said call the store. Customer Service sent me back on the loop. NEVER ANY RESOLUTION. Finally, my appliances are supposed to be delivered Friday, but when I called install to get them installed - yep, you guessed it - call the store, the store says they don't install, call the 888 number. I called Consumer Relations this morning and they put me back to the delivery people, even though I specifically told them I needed the supervisor who asked me to call back if my issue wasnt' resolved! I WILL NEVER PURCHASE ANOTHER ITEM FROM BEST BUY. I have wasted SO MUCH TIME trying to get the appliances I paid for.

I purchased a 32in. Insignia television from Best Buy in L.A. late Dec. of last year. It stopped working and was reported as such late April, 2008. As of June 5th after countless phone calls the television is still down. Right now they know that the part needed will not be available until late July, but must wait before offering to replace the set for another 2 weeks. 2 months to fix a television!!!

Do not buy from Best Buy, they do not stand by their televisions and will waste your time rather than replace or fix defective products.

BEST BUY, MY FOOT…

Best Buy has some bad policies...

Normally, I would not share this with others, however, since this could happen to you or your friends, I decided to share it. If you purchase something from, Wal-Mart, Sam's Club, JC Penny, Sears etc. and you return the item with the receipt they will give you your money back if you paid cash, or credit your account if paid by plastic.

Well, I purchased a GPS for my car, a Tom Tom XL.S from 'Best Buy'. They have a policy that it must be returned within 14 days for a refund!

So after 4 days I returned it in the original box with all the items in the box, with paper work and cords all wrapped in the plastic. Just as I received it, including the receipt.

I explained to the lady at the return desk I did not like the way it could not find store names. The lady at the refund desk said, there is a 15% restock fee, for items returned. I said no one told me that. I said how much would that be. She said it goes by the price of the item. It will be $45.00 Dollars for you. I said, all your going to do is walk over and place it back on the shelf then charge me $45.00 of my money for restocking? She said that's the store policy. I said if more people were aware of it they would not buy anything here! If I bought a $2000.00 computer or TV and returned it I would be charged $300.00 dollars restock fee? She said yes, 15%.

I said OK, just give me my money minus the restock fee.

She said, since the item is over $200.00 dollars, she can't give me my money back!!!

Corporate has to and they will mail you a check in 7 to ten days.!! I said 'WHAT?!'

It's my money!! I paid in cash! I want to buy a different brand..Now I have to wait 7 to 10 days. She said well, our policy is on the back of your receipt.

I said, do you read the front or back of your receipt? She said well, the front! I said so do I, I want to talk to the Manager!

So the manager comes over, I explained everything to him, and he said, well, sir they should have told you about the policy when you got the item. I said, No one, has ever told me about the check refund or restock fee, whenever I bought items from computers to TVs from Best Buy. The only thing they ever discussed was the worthless extended warranty program. He said Well, I can give you corporate phone number.

I called corporate. The guy said, well, I'm not supposed to do this but I can give you a 45.00 dollar gift card and you can use it at Best Buy. I told him if I bought something and returned it, you would charge me a restock fee on the item and then send me a check for the remaining 3 dollars. You can keep your gift card, I'm never shopping in Best Buy ever again, and if I would have been smart, I would have charged the whole thing on my credit card! Then I would have canceled the transaction.

I would have gotten all my money back including your stupid fees! He didn't say a word!

I informed him that I was going to e-mail my friends and give them a heads up on this store's policy, as they don't tell you about all the little caveats.

So please pass this on. It may save your friends from having a bad experience of shopping at Best Buy.


It's true! read it for yourself!!

Best Buys return policy
See links below, paste address in your browser window.

http://www.bestbuy.com/site/olspage.jsp?type=page&contentId=1117177044087&id=cat12098


http://www.bestbuy.com/site/olspage.jsp?type=page&contentId=1117177044087&id=cat12098

I am bringing to your attention my disappointment with BestBuy reseller as well as Toshiba Customer Services. They do not offer world class services.

I have tried to renew what they call a Best Buy Performance Service Plan but since my previous warranty expired 3 weeks ago they did not allow me to renew my plan. As for Toshiba, they never answer my request. I am concerned because I had many problems and issues with this Toshiba laptop for the last 3 years. 4 times in repair services! So, extending my guarantee plan is the minimum I can do since the technology is not viable. And, although I spent more than $3, 000 with this purchase (Serial # 25230284K) nobody cares about my request and concern. However, they send me promotional emails every month to upgrade or buy more. But, how do you upgrade a laptop that does not run properly. They must explain me that..

I have contacted both Best Buy and Toshiba Services but they do not want to extend the warranty. They, even worst, do not want to listen to me. So, this posting is to help future Toshiba and BestBuy customers understand what world class services they can expect.