The salesman gave me wrong information on two things, which have taken hours of telephone and driving time to reverse. (1) I asked for an extended warranty and he gave me a form to sign for something completely different. (2) I asked if I could pay by American Express and he said "yes" then had me fill out an application for a Best Buy no-interest payment plan that he said could be charged to my Amex card. That too was bad information. When I called to talk to the store manager I was put on hold for a long time and never got through.

Best Buy is supposed to be all about convenience. My experience is just the opposite. I'd rather pay a bit more and get good service than deal with a bunch of amateurs.

Just noticed Best Buy stock is down 17% in the past 5 months. Wonder why.

I purchased a Dual - Dual 7" 16:9 Widescreen LCD Portable DVD Player - Silver Model: XDVD271 this morning at the Tustin, CA store and it was really bought for the kids to keep them entertained on the road trip.

Excited as I was with this purchase, I started with the setup and installation around noon. Immediately, I identified several problem with the unit, such as the secondary LCD monitor has jitter sound when tuned up high, the DC power plug does not stay in (which I tried several different ones and on different cars), and that the power button was not responsive.

I went online and did some reach on this brand and found many people had issue with their quality control. After I picked up the kids from school around 5:00PM, I went back to the Tustin, CA store to exchange for another brand due to this defective unit. I was instantly told that I will be charged a "restocking fee" of 30%. I was shocked and dismayed by what I was told. I told the representative that I just bought it this morning and it was defective. I told him that I'm exchanging it not returning it and the main reason is that it is a defective unit. Then I said what if I exchange it with the same brand, and I was told that I will be charge 10% restocking fee. This time, I almost felt to the ground. How can you charge someone fee for selling a "defective equipment?" I restated that it was defective and the representative told me that he will have the tech. verify it. After 5 minutes he came back and told me that no issue was found. Now, most of the testing was not done in front of me and it was done behind the counter. I was truly not happy by what I was told and told them that I parked right outside of the store door and I can show them the problem. He refused and repeated his statement. I then asked for the manager and he told me the same thing and again refused for me to show them the problem. After half an hour, the manager finally agreed for me to change the same brand without the 10% restocking fee. After walking back to pick-up the new unit (which I really didn't want to get another one with such a bad known quality) I ran into the department rep. and told him about the issue. He told me that he will talk to the customer services representative about getting a different unit and waive the restocking fee. After the customer services representative agreed, he then started the paper work process.

He and another manager told me that they couldn't do that and the only thing they can do is an equal exchange. I told them that how can it be equal when the newly exchanged unit is $20 cheaper than the original one I bought with higher tax I paid. I gave up and did not want to argue on this issue anymore and swear to myself that I will never put myself in this kind of situation again by buying at "Worst Buy."

How can they put up this policy and attitude with this tight economic situation and the millions of online based retailers, who would want to deal with this kind of policy and behavior? As a consumer, the only reason I'm willing to "walk" into a store and paying high price is because I can get it immediately and knowing that I can take care of an issue when I encounter it. If I lose that too, why would anyone want to walk into a store and deal with this kind of unreasonable policy and behavior?

My computer stopped working. I spent over $300.00 at Best Buys and still my computer would not connect to internet. The Geek who serviced my computer withheld very basic information that could have saved me a lot of money.(things I could have done myself like INSTALL my OWN CD)

They wanted me to return for a NIC card (which I did not need) which would have cost another $100.+ with the installation.

I chose to go to a private business and it was repaired that afternoon.

I will NEVER give Best Buy any more money.

The GEEKS suck!!!

Long story short, I purchased a Kenwood KAC 9103 D from Best Buy on July 5, 2007. On Sunday, April 27, 2008, this amplifier died in my car, under operation for seemingly no reason whatsoever. Now, I am not complaining about this amplifier because I liked it a lot, but I am complaining about the service plans from Best Buy and how they are absolutely worthless. I went into the store to see what they could do for me and what they tried to do was get me out of the store. I was expecting them to give me trouble, but the service department gave me the complete run around and it really ticked me off. Already knowing the game they were trying to play with me I requested a manager to see if I could get something done. He proceeds to tell me that because the amplifier wasn't installed by Best Buy (as if I would let them touch my car to begin with) that they would ship it our for servicing and it would take 6 weeks. To that I asked where they would send it to be serviced. The manager says that they would send it to Kenwood to see if it could be repaired, but in the meantime I'm screwed without an amplifier. After dealing with this BS, I called Kenwood USA in California to see what they could do for me. The professional on the other end of the phone gave me shipping information for a service center and told me because of my proximity to the service area, that it would take them a week to send me a new amplifier if they could not fix mine, or it would take them two weeks at the max to repair my amplifier and send it back to my house. I told Kenwood the problems I had with Best Buy and urged them to stop selling their products with Best Buy because I felt their brand was being misrepresented by people who are...
1. Unprofessional
2. Don't care about the customer they make their money from
3. Do things improperly
Kenwood makes great products and they have great product service, but Best Buy is worthless and I will never do business with them again because of this kind of crap. I've had problems with them before, but this one tops the cake for absolute ridiculousness.

I bought a camcorder at the end of February, used it 2 or 3 times, inside.

I took it back in April because I couldn't see anything in the viewfinder when I tried to use it outside.

When I took it back to Best Buy, they refused to give me a refund. They never even offered to let me exchange it for something different (which is really what I wanted). When the manager came to the service counter he simply repeated the same phrase as the customer no-service rep..."Best Buy policy". He told me he couldn't give me a refund because he couldn't change the computer. When I asked for someone who had that authority he quoted the 888 number for Best Buy.

They told me only the manager could grant an exception to the policy!!!

When I confronted him with this, he said he wasn't going to do it. No reason.