A supervisor by the name of Charlene at the Patchogue Best Buy location was very rude to me, a devoted customer. My husband died recently and tragically. I am not looking for sympathy from this twenty something year old employee. My daughter's birthday was right after my husband died. She received 2 I-Pod touches. We wanted to return one and get the money back, not a credit. She was very disrespectful to me, no compassion. Her exact words to me were, "I'm done with you." She walked away and left me standing there for 15 minutes until another employee came over to help. This employee was not helpful at all either. Charlene is the one I have a problem with. Doesn't society have any compassion. I was told that in order to receive the cash, it had to be returned 30 days later. Well, it was 40 days later. I asked if they could help me out since my husband died. Charlene was very mean and inappropriate. Personally, I believe she should be reprimanded, suspended or even fired for the way she treated me. I am so disappointed and displeased with her. How could a supervisor treat a customer like that? Again, I'm not looking for sympathy, maybe just a little compassion. I had the receipt and she refused to give me my money back. Respectfully, Donna C.

I purchased Nokia cell phone at Best Buy store. Receipt says: save this receipt for warranty work. Four months later the phone went completely dead. I got stranded on a one lane highway in the middle of nowhere with no phone. I went to Best Buy to see if they will exchange phone or get service.

They don't oblige any warranty unless you purchase a service contract.

That is, they can get the warranty work done for you all right, but only if you pay an excessive amount for unnecessary work that is covered under warranty. My only option is to send the phone into Nokia for repair. Meanwhile, I have this 1 year service contract with cellular one through Best Buy during which I will be without a phone for at least 6 weeks.

What's more, I can't cancel the plan because I have no phone or I have to pay Best Buy $300 for a phone that doesn't work. Plus their customer service is really bad.

After I got through explaining my problem to two people I got really upset and left and overheard them say - "That's one bad customer gone". Well I won't be back so they don't need to worry about me, but then there's all my family and friends who won't go there, plus anyone else who is wise to their scheme. They will give you a low price on just about anything but they don't service what they sell and they don't honor manufacturer's warranty's and they are not helpful.

Spend a couple dollars more at a place that services what they sell and has good customer service.

Best Buy just wants to sell you an overpriced extended service plan to make money, otherwise they will do nothing. They are a bad customer service company and I would never buy another item from them if they had the last one in the universe and I really wanted it.

Customer service is important and you get what you pay for.

I purchased a laptop from Best Buy. The Geek Squad assured me that it would be ready on the same day because I bought it early enough in the day for them to upgrade it in the 4 to 6 hours that was needed to do so. When eight hours passed and no one called, I called Best Buy to ask about the laptop and was told that it was ready. It wasn't ready so I essentially just wasted time and money traveling to the store. I was promised a thirty dollar refund but didn't get it when I discovered that the power cord wasn't in the box after I was finally able to pick up the laptop the day after I bought it. I had to go to Best Buy for the third time to pick up my power cord because the manager informed me that the Geek Squad was too busy to do it!

Best Buy installed remote start to my car and with wrong option with which I am not able to unlock the doors after starting from remote start. After I checked and before leaving manger checked and agreed to fix the problem and because of inconvenience. He waived the extra work charges but ask to come next day, however next day different manager was there and she refuse to fulfill the promise other manager did. Lastly end up paying extra $45.

Let me start by saying we have always been good customers of Best buy, making small purchases that never required the assistance of a sales rep. However, when we spent $1, 000 for a new HDTV last night it was as if they didn't want our business. In retrospect, we should have left and gone to Sears IMMEDIATELY (probably still will return the item and go to Sears) which matches prices on any Best Buy items. We were ready to drop a few thousand dollars last night, but the 1st THREE TVs we were interested in, that had been advertised and were out on the floor were apparently sold out (nothing in the back according to the sales associate), when we finally settled on a 50" Plasma (ugh!) Samsung non-3D HDTV as our 4th option (the first time they actually had the item) we then wanted to purchase a new Blu ray player and tv stand w/ wall mount. Again, they had the items we wanted in store with no indication they were out of stock, but the rep (who made it very clear at this point that we were keeping him from going home because his shift was over) said they didn't have the items because new items had come in that weren't displayed on the floor yet. Yea, I'm so sure. Anyway, at this point we figured we would rather keep the additional $600 or so (on the tv stand and new blu ray player)and go purchase those items elsewhere... like a place that would appreciate a customer that wants to drop a few thousand dollars in their store... in the economy. It was not teo seconds that we finished paying that our rep had his coat and gloves on and left telling us to wait up front for our purchase. In the meantime my husband (who is disabled from an old sports injury) got our truck and pulled it out front to be loaded. After getting the 3rd degree from the security guy (who was 5'2" and about 120 lbs soaking wet) I continued to wait with our tv for literally 20 minutes in front of the exit. Finally, my hubby got fed up and went to wheel the tv out himself. well, when scrawny security said we couldn't use their handtruck, my husband tried to lift the tv and carry it himself. I protested because he is not allowed to lift heavy items, has already had two knee surgeries, and I don't want anymore. -- at that point I asked if anyone was going to be assisting us - one of possible five customers in the entire store (they weren't busy at all, another indication you would think they would want our business and be willing to treat customers with respect) and scrawny security just shrugged and looked embarrassed. Finally, literally 20 minutes after paying some guy appeared and wheeled the tv out to our vehicle. I am never making another best buy purchase again... not even one dvd... ever! I also encourage you and everyone I come in contact with to do the same. We would've also purchased an extended warranty, but we were so disgusted at that point we said we didn't want to give away any more of our money to this slimy chain. Now, reading other complaints about warranties on this board, I am so glad we didn't. You know why they aren't a Fortune 500 company? Because they employ rude and incompetent staff and make high paying customers feel like idiots (when, in actuality, they are the ignorant ones). Go to Target, Kmart, or Sears... shop Best Buy only at your own risk.