This complaint is against Best Buy #158 in winston-salem. On 3-14-08 a cashier grabbed an empty ink cartridge box out of my hand and scanned it along with a new ink cartridge I was buying. I had carried the box into the store to make sure I bought the right cartridge. A store employee had put a pink sticker on the box when I entered the store to indicate that the box was not the property of the store. The cashier could clearly see the pink sticker and that the box was empty. Only after I protested did she back down and delete the $24.00 she had charged for the emptybox. She was extremely rude. When I paid her in cash she marked all over the bills with her marker as if I were the criminal and not her. I have no doubt that she intended to cheat me. When I called the store to complain the manager hung up on me. I will never shop at Beast Buy again.

Why do these people bother asking me if they can "help me" when, obviously, they can't?

I took the bus to Best Buy today to see if I could find a few items.

The first item on my list was a video capture device for an iMac.
While I was scanning the shelf trying to find a Mac compatible device, I was approached and asked if I required any help.
I said, "yes, do you have anything that is Mac compatible?"
The sales clerk said, "oh, sorry... we don't have any in stock right now." He then walked away and started chatting to his friend/fellow sales associate. I excused myself and asked when they might get some Mac compatible video capture devices again. The other gentlemen said, "the Dazzle works on a Mac." I replied, "are you sure? I have a Dazzle I bought at least 5 years ago, and it is not Mac compatible." He assured me that the new ones work with a Mac. I was skeptical, and therefore didn't immediately decide to purchase the item. I decided instead to look for other items I need.

I headed to the camera department, being interested in alternative methods of powering my Canon Eos Rebel XTI (purchased from Best Buy). I didn't find much in the way of accessories for my camera, but one thing that caught my eye was a kit containing a "battery grip". I vaguely remembered reading something about a "battery grip" on the internet. I recalled that it was capable of powering the camera with AA batteries. I picked up the box to read the details, when I was immediately pounced upon by a sales clerk. "Can I help you?"
"Sure... is this battery grip the device that allows you to run the Rebel off AA batteries?" The guy looked puzzled, but then said, "No. you can't run a Canon rebel off AA batteries."
I asked him what the purpose of the battery grip was. His answer was "to hold the battery in place." I was very confused because my Rebel has no problem keeping its battery tightly nestled in its compartment. I expressed my doubts.
He said he would ask his friend what it was for. His friend's answer: "to help you keep a firmer grip on the camera".
Again, I was a bit incredulous.
He offered to open the box for me. I thought that was a little pointless, and asked if they had access to the internet instead, so that I might search for information about the battery grip.
He reluctantly allowed me to use the Google search engine on a computer.
A simple search led me to this:
"The Canon BG-E3 Battery Grip is designed specially for the EOS Digital Rebel XT camera. The BG-E3 holds up to two NB-2LH battery packs or six AA batteries to offer double-length shooting time..."

I turned around to let educate the clerk, but he had disappeared and was nowhere to be found.

I then went to the hard drive department, as I am possibly looking to acquire a 1 TB hard drive. As soon as I picked up a box to read the specs, I heard the familiar "can I help you?"
I said, "No. It's okay, thanks."

I continued trying to read the specs. "Can I help you?" another guy asked.
"No, thanks."

Third attempt at reading specs...
"Can I help you?"
I turned around to see the guy that had "helped me" with the Dazzle. By now I was growing impatient, and I couldn't contain my frustration I said, "No thanks... and you are the third person who has asked me if I need help in the last 30 seconds!" He replied "well, it's our job!" I said, "I understand, but I am having a hard time concentrating on reading this. If I need help, I will ask someone."

I wound up buying the Dazzle DVC100 DVD Recorder -- which I was assured would work on my Mac. I caught my bus back home (which took over an hour), and then set about installing my newly purchased item.

And guess what? That's right. The Dazzle DVC100 is NOT Mac compatible. Ha! What a surprise.

Could somebody please tell me what kind of "help" these sales clerks serve to provide?
If they don't know something, how hard is it to look for an answer on the internet?!!!

1st phone call with CLERK, Andy... Called to get warranty work scheduled on an LG Washing machine & LG Dishwasher. Talked with Andy and he had a high degree of professional excellence that showed a sincere interest in customers and the solution to their problems.

2:00 pm.

Received phone call from repair company and they did not get warranty work from Best Buy for the LG Washing machine, it would cost $85.00 for service.

3:30 pm.

Telephone call to Best Buy and after getting transferred to the warranty department, the phone rang for 10 minutes and Best Buy disconnected the call.

4:00 pm 2nd phone call with 1st CLERK...

• No warranty shows up for the washing machine.
• Talked with a clerk (no name) and she said a refrigerator came up, but I had not purchased one. Warranty was not
passed on with earlier repair request because of error with my last name as my first. Went into the store one year ago.
because a purchase could not be found and the manager found the same problem, he called customer service.

• I expressed concern that I still had to make a correction for Best Buy error. Meanwhile, the clerk cuts me off and asks
questions that she wants answers to without regard to the information I was giving to her. She began to talk over me.
while I was talking without any respect. The name change took about 20 minutes. I asked to speak with a supervisor.

3rd phone call transferred to CUSTOMER RELATIONS (JODI)...

• Again, I expressed my frustration after being on the phone for hours “off and on” since the morning. She began to talk
over me and I asked if that what a Best Buy policy? I asked her to repeat the complaint and she got upset and said she wrote everything down.

Her “GAME “started when I asked for a supervisor and she repeated:

CLERK: “Are you going to let me speak?”
Click, hold (not allowing customer response).

CLERK: “Are you going to let me speak?”
Click, hold (not allowing customer response).

CLERK: “Are you going to let me speak?”
Click, hold (not allowing customer response).
I couldn’t finish a sentence, maybe one word each time, since I attempted to tell her she did speak and I wanted to talk with a supervisor.

Then... she starts the same “GAME” over again.

CLERK: “Do you want to speak with a supervisor?”
Click, hold (not allowing customer response).

CLERK: “Do you want to speak with a supervisor?”
Click, hold (not allowing customer response).
I told her that I answered the question when I asked to speak with a supervisor.

After her ranting rage of “question and click” she put me on hold for about 10 minutes until a Customer Service Supervisor, John came on and said he knew everything and would follow-up. I asked if she told him about her rage she just had with me. He said, that she did not tell him anything about what she did in the conversation, although he made sure I knew her correct name. He was silent most of the time and after I responded, he would merely sit on the phone with no morale. At the end of the phone call, he gave the reference #45330365. John verbally did not show any empathy or genuine respect in dealing with subordinates and unacceptable tolerance levels of behavior.

I told him I needed a new refrigerator/wall oven and he continued to handle the situation with antagonism and hostility without showing trust or a mutual understanding of what I had experienced half the day with Best Buy employees. The Customer Service Supervisor did not accept or tactfully admit to mistakes and errors of the last two employees. I will not buy products or promote any constructive criticism for Best Buy. I told him, “no wonder Best Buy sales have gone down dramatically with the low level diplomacy for CUSTOMER SERVICE.

In the03/2005 I had a problem with my computer (Purchased from BEST BUY) and I brought it in to Best Buy and they said it was fixed. Brought it home and It was not. While talking to the manager of the department we told him what was wrong and they fixed it while we waited. Then we told the guy that they had upgrade Windows service pack 2 and we paid $80.00?? for that. The manager looked in the computer and stated it had not been done but he personally fixed it for us. This we just blew off as a honest mistake. Now on 01/10/2008 I brought my computer into BEST BUY located @ 8300 Rosedale Highway Bakersfield, Ca. 93313 (661) 587-0675 with the simple problem that the CD/DVD Writer was not working. When The computer was brought to the store they plugged it in and it immediately went off. They kept it and I called to check the status and they told me it was the mother board and it would cost me $600.00 to fix it this was on top of the $158.00 that I had already paid to diagnose and back up my data in my own Hard Drive. The associate told me it would be cheaper to buy a new computer. I told them I would fix it on my own, Which they discouraged, because I could damage it. Needless to say I Purchased the Part from SONY for $247.00 and had it put in for free and the computer still didn’t work. So after looking at the computer and repeatedly pushing the power button we self diagnosed the computer with having a faulty On/Off Switch or Bad power supply. We had an old power supply from a previous computer, not the correct one but one to at least provide power to the motherboard, and on came the computer and it started loading up. The tech never checked the power supply.( I have a small doubt that my computer was sabotaged by them by using a plug that blows the power supply or something because my only problem was a CD writer the computer had power to it prior to BEST BUY plugging it in with their cord. Or maybe the power supply just blew which is possible. I also feel that they were trying to take advantage of me because I let my service plan Lapse. I only feel this way because I had a problem in the past with paying for something that wasn’t done and a just feel like they were trying to take advantage of me not knowing much about computers;.) So in the end All I needed was a power supply & DVD writer. Best Buy told me my best bet would be to buy a NEW computer instead of incurring the close to $1000.00 to fix mine. Which in reality has only cost me $405 with their Mis-Diagnosis and Fees which made me incur Unnecessary cost of the MotherBoard.

We purchased a 32" LG HDTV from Best Buy. After opening it the next day and setting it up following manufacturer instructions we found there was no picture. Returned it to Best Buy on December 26 and was informed we must have damaged the set and there was nothing they would do. We did not damage the set in anyway, after several attempts they still refuse to refund or exchange the product. The manufacturer LG has said they would not intervene. As of this date it has been turned over the the Kansas Attorney General.