Never again will we buy from Best Buy. We bought the kind of refrigerator we had saved for for years. Within the first year, it failed and couldnt be repaired.

Because we bought it on sale, Best Buy refused to replace it with a "like-for-like" appliance, but rather for a cheaper refrigerator that matched the price we paid for the original. We ended up paying yet more money to get the one we wanted, along with an "extended maintenance agreement (another waste of money).

When the 2nd unit failed, they sent out a repair-person who didnt have a clue. When yet another tech came, it seemed that the problem was fixed - for several weeks. During that time, we tried to renew the maintenance agreement but were told we couldnt do so, as long as there was a trouble-report still "open". It took several months, but the same problem recurred yet again. We were then told that we couldnt renew the maintenance agreement at all - ever.

And they would do nothing about the "repair" that they never actually made.

Bottom line - we're screwed and will have to buy bags of ice and live out of coolers until we can afford some cheaper model of refrigerator.

I purchased a new laptop from best buy in march of 2009. When I got home i turned on the computer and it was broken. It crashed twice.
I took it back to the store and they said that it was still under warrenty and they would try to fix it.
For the next 6 months I would pick my laptop up after it was "Fixed" get in the car, turn it on and LOOK ITS STILL BROKEN!
Finally I told them i just wanted to switch it out for a new one. They said that they wouldnt do that because they resolved the problem every time. (WHAT?!? No you didn't!) It still wont turn on.
Finally then the warrenty expired they called me (again) claiming it was fixed (Again)
so I go it...and pick it up and it still broken.
I said well no fix it and they said the warrenty is out you will have to pay us now.

how is that fair. I bought a laptop and havent even been able to use it for 6 months because you had it!

SO my laptop sits in its box. Its a lovely paperweight.

I will never purchase anything from Worst Buy ever again. In the past thirteen months I have purchased three laptops from Worst Buy. Two of them failed within 5 weeks. THe first one I brought the computer in for warranty work 5 weeks after I bought it and I was told the warranty doesn't cover my repair and the minimum for laptop repair was 200. The child working there seemed nice so I believed Him and bought another lap top. an acer. What a box is of nuts and bolts that computer is. I'm pretty sure it was a discontinued model. I was very slow for a 2010 computer an i had nothing but problems. So this last December I bought a Gateway and with THAT computer I had a monitor problem after 4 weeks. I took it back to Worst Buy and This child that I spoke to said it was my fault 4 times and it would not be covered. I called Worst Buy Customer service. Maybe it should be called customer disservice. When I spoke to Customer Disservice they asked me if I bought a service plan and when I said no, they transfered me to a dead number. I called back the next day the exact same thing happened. So the thing to do with companies like this is call a lawyer. so thats what I did. If anybody reads this and they have a similar problem... Don't bother arguing with these crooks. I sent an e-mail to the Illinois attorney Generals office. I called the Federal Trade Commision and filed a complaint with them . I found a lemon Law attorney and I'm waiting to hear from him. Also I found a number for a class action attorney. I will rattle these peoples peoples cage until they change there business policies to a more consumer friendly policy.

I AM WRITING THIS IN CAPITALS SO YOU CAN UNDERSTAND THAT I AM AT MY WITS END WITH BEST BUY, ITS LACK OF CUSTOMER SERVICE AND POOR ASSISTANCE WE HAVE HAD FOR THE LAST MONTH PLUS!
WE PURCHASED A COMPUTER FOR MY DAUGHTER FOR COLLEGE FROM OUR LOCAL BEST BUY, AND WE BOUGHT ALL THE "BESSL & WHISTELS" SUGGESTED BY THE SALES ASSOCIATE INCLUDING THE WARRANTY FOR SPILLS, MISHAPS ECT.
IN DECEMBER, RIGHT BEFORE MY DAUGHTERS CHRISTMAS BREAK (WHO BY THE WAY, GOES TO COLLEGE 6 HOUR AWAY) SHE SPILLED HOT COCOA ON HER COMPUTER. WHEN SHE RETURNED TO RAPID CITY WHERE WE PURCHASED THE COMPUTER, WE TOOK IT IN AND WERE TOLD IT WOULD TAKE APPROX, 10-14 DAYS FOR REPAIR. IT WAS A "MONTH" BEFORE WE WERE CALLED TO SAY IT WAS REPAIRED AND WE COULD PICK IT UP. EACH TIME WE CALLED DURING THAT MONTH-NOONE TOLD US ANYTHING EXCEPT "WELL, ITS USUALLY 7-10 DAYS". ONCE WE WENT TO PICK IT UP AND TOOK IN ALL THE RECOVERY DISKS WE WERE TOLD BY THE STORE, THAT IT "WAS NOT WORKING STILL". EVEN THOUGH THEY HAD REPLACED THE MOTHER-BOARD, AND WHATEVER ELSE, I CANNOT FIGURE OUT WHY IT WAS NOONE IN LOUSIVILLE-WHERE IT WENT TO BE REPAIRED COULD NOT TELL IT WAS NOT WORKING. SO MUCH FOR GEEK-SQUAD.
IN ANY CASE, IT WAS SENT BACK "AGAIN" AND WE RECIEVED IT BACK IN THE STORE WHERE I SPOKE WITH SOMEONE NAMED "RICHARD H" WHO ASSURED ME IT WOULD BE SENT 2 DAY AIR TO YOUR "BROOKINGS" STORE-WHERE MY DAUGHTER COULD DRIVE THE HOUR FROM HER COLLEGE AND PICK IT UP.I HAD ASKED IF "ALL" THE ITEMS WE HAD PURCHASED FOR THE COMPUTER WOULD BE THERE-MICROSOFT OFFICE ECT, AND WE WERE TOLD THE COMPUTER WOULD BE "READY TO USE".
TODAY-AFTER HAVING PICKED UP THE COMPUTER FROM YOUR BROOKINGS STORE, SHE CALLED STATING THAT "SHE DID IN FACT NOT HAVE MICRSOFT OFFICE ON THE COMPUTER". SHE ALSO HAD TO HAVE THE COLLEGE COMPUTER STAFF MESS WITH THE COMPUTER AS THE DISC SLOT WOULD NOT OPEN...SO NONE OF US BEING COMPUTER GEEKS-AS YOU CLAIM TO BE- ARE ATTEMPTING, YET AGAIN TO GIVE MY DAUGHTER A "WORKING" COMPUTER.
THE NEWEST PROBLEM IS THAT SHE DOES NOT HAVE MICORSOFT OFFICE ON HER COMPUTER-WHIHC I WAS TOLD WOULD BE DOWNLOADED ON AGAIN, PRIOR TO RETURNING IT TO HER, AS WE PURCHASED THAT TOO!!!
SO HERE IS MY 18 YEAR OLD DAUGHTER 6 HOURS AWAY IN COLLEGE ATTEMPTING TO DRIVE BACK AND FORTH AN HOUR AWAY TO GET THE COMPUTER WORKING AS SHE NEEDS IT FOR SCHOOL.
I HAVE NEVER HAD TO MAKE SO MANY CALLS ANS SPEAK TO SO MANY PEOPLE IN ONE COMPANY AND YET STILL HAVE SO MUCH UNRESOLVED.
I HAVE CALLED ABOUT YOUR RENTING HER OR LOAINING HER A COMPUTER INITIALLY AS YOU GAVE ME AN INACCURATE REPAIR TURN-AROUND TIME-AND WAS TOLD YOU DO NOT DO THAT-MAYBE YOU HAD BETTER START...
I HAVE CALLED AND SPOKEN TO MANAGERS WHO WERE NO MORE HELPUL THAN THE FLOOR STAFF.
TO SAY I AM DISSAPOINTED IS AN UNDERSTATEMENT. I WILL CERTAINLY NEVER BUY ANOTHER THING FROM YOUR COMPANY, AND I WILL TELL WHOEVER WILL LISTEN OF MY ISSUES WITH THIS COMPUTER PROBLEM. YOUR FOLLOW-UP AND CUSTOMER CARE IS "UNCARING" TO SAY THE LEAST.
MY HUSBAND JUST CALLED THE BEST BUY HERE AND SPOKE WITH "CORY" WHO SAID TO HAVE MY DAUGHTER CALL HIM AND HE WOULD WALK HER THROUGH PUTTING THE "MICROSOFT ON HER COMPUTER...AFTER SHE SPOKE WITH HIM HE TOLD HER THE "PRODUCT KEY" SHE HAD WITH THE REST OF HER PAPERWORK (AND WASNT ALLOWING HER TO DOWNLOAD IT), THAT SHE NEEDED TO DOWNLOAD A TEMPORARY FILE, AND THEN USE THE PRODUCT KEY...WELL, SHE TRIED AND THAT DID NOT WORK EITHER...THANKS A BUNCH...SO NOW, HERE WE ARE GOING ON 2 MONTHS WITH NO WOKRING COMPUTER AND NOONE GIVING A CRAP TO HELP US...
I AM DONE WITH YOUR COMPANY...BE ASSURED YOU WILL NEVER GET ANOTHER DOLLAR FROM US...AND BE ASSURED THAT THE HOSPITAL WHERE I WORK-WHERE THERE ARE THOUSANDS OF EMPLOYEES WILL KNOW OF YOUR POOR CUSTOMER SERVICE AND FOLLOW-THROUGH. I WILL TELL AS MANY NEIGHBORS AND FAMILY AS WILL LISTEN TO ME...
THANKS FOR TALKING ME INTO ALL THE EXTRAS THAT PROVIDED HER NOTHING BUT A HEAD-ACHE. I WOULD HAVE BEEN BETTER OFF THROWING IT AWAY AND STARTING WITH A COMPANY WHO CARES.
SINCERELY,

We love Best Buy and frequently order from the internet - the pick up in store function is super convenient and big time saver. I had always thought the in store experience was fungible, but I learned that is very untrue. I had a return of a router which had been never opened, box in store cond, had receipt but it was out of the 30 day return by 8 days. The clerk at "customer service" Christian said they could not take it back as it was out of 30 days--when I persisted wanting at least store credit, he repeated that I was not entitled to that return as too much time had passed. I said how this was still a stock item on the store floor and online, but it didn't make a difference according to this store cust rep. I asked to speak with the manager, and after 15 minutes, the store manager, looking very put out came walking towards me with Christian beside him. "Yes?" he said in a sharp tone clearing meaning to indicate to me that I was a bother. I made the same case to him, got the same answer from store manager, albeit more curtly and sharply. I left saying that I found that incredible that Best Buy would lose a customer over this and that I would not be back. I also asked for his card which he handed me with enthusiasm, obviously believing that I had been treated properly and in accord with what Best Buy wants of its store managers. I should say that I was dressed down in sweats and not looking very formidable, but should that even enter into the equation? Of course, it should not but I believe that it did, especially in how they both talked to me and the lack of politeness.

Met up with my husband, he noticed box still in car and asked when I was planning to return it. I explained what happened, he said that can't be right and that we would take it to the Best Buy on Capitol Blvd near Triangle Town Center on our way out of town. What do you know, I go in there, and wait in a quick line and present it to the customer service rep. Without hesitation, she says, "That's fine, but I can only give you store credit. Is that ok?" Yes, I'd be happy with that and appreciate it, I told her, and then recounted my experience in the Brier Creek Store.

She said that she was very surprised by that and asked if they had looked up my account with my phone number. I said that no one had asked for that info. She apologized for that store and said how they appreciate our business!!!

So, as consumers, let's reward the stores who do the right thing for their customers, as this BEST BUY on Capitol by Triangle Town Center did for me. We all know that people can abuse returns and obviously stores should not stand for that, but to refuse an item approx a week out of return window, new unopened and still on the floor is not right. Further, the fact that the manager and clerk were obviously fed up with me wasting their time just further convinced me that this Best Buy will be doing without my business.