So I ordered a samsung 40 lcd with a stand on black friday. I asked it to be delivered on wednesday the 1st of december, wednesday the 1st rolls around and no tv or stand. I checked my voicemail and the message from best buy says that the tv and stand will be delivered on saturday. I work saturdays, I'm a nurse my schedule is very long and I am not taking off work away from my patients because of your company. I go up to best buy and they reschedule for the 13th, whatever thats fine. Sunday the 12th, I get a call from a lady saying that they have LOST my order and that I am to go to my local store and it's their problem. o..k. Incompetence ftw. By the way I ordered a tv series on dvd that arrived opened and scratched. I go the store and tell customer service whats going on and the pull up the order. "Um, Mame there is not a tv or stand on your bill." it says you cancelled it. I'm still being nice about all this. *** me. I did not authorize shipping to cancel it, I tell the lady who holds my tv and stands fate on a computer screen. Ok well we are going to give you the tv you ordered out of our inventory and honor the price. Ok. we dont have the stand but we will call you when we get it. Christmas comes, open the TV, and it cannot work. the stand is not operational, the parts are wrong. My fiance is crying, he is crying. My grown fiance is in tears, it is the nicest gift anyone has ever given him and BEST BUY HAS *** MY FIANCE'S CHRISTMAS FOR GIGGLES.

On 19Dec10, I ordered a new TV at the BestBuy store for which I paid cash. They, in writing, committed to delivering it on 28Dec10. On 27Dec10, I was notified that the delivery had been delayed one week. Having failed to conform to their contract, I asked for a refund on 28Dec10. They flat refused to give me my money back and said I had to wait for BestBuy to deliver a check.

The check arrived on 06Jan11; i.e., they kepy my money for more than one week.

On January 06, 2011 I bought the Precision Acoustics HD45 Loudspeakers 5.1 Speaker Package for the total amount of $525.93 on the best buy website. The day after I received a e-mail from Best Buy saying that my item is on is way and the total amount is $532.44.
I contacted Best Buy and told them that there was a error about the total amount and that I have a copy of my purchase bill and it was suppose to be $525.93 NOT $532.44. They told me that they can't do nothing about it. I told them ... I'll contact my credit card company... I have printed my order when i bought the Precision Acoustics HD45 Loudspeakers 5.1 Speaker Package from your website and the total amount was $525.93 and now I received a email saying that my item is on is way and now the total amount is $532.44. What kind of company are you stealing people like this... you better cancel my order cause i don't deal with company who steal people like this. And make shure the item doesn't show up at my door cause the delivery company will have to bring it back...Thanks for showing me what kind of company BEST BUY is.

Best Buy hates its customers or at least that's the only conclusion I can draw from this month long nightmare right now. My husband and I bought a new washer and dryer from the Best Buy online store. A delivery was scheduled for Dec 13th, 2010. The delivery guys were incompetent and could not find a way to get the washer and drier into my house so they rescheduled for the next week. When they arrived a week later on Dec 20th, both washer and dryer were successfully delivered BUT the washer was damaged and non-functional (the front panel was smashed in and the unit would not even turn on) and thus began our horrendous experience with Best Buy which my husband has been keeping a diary of as follows:

1st delivery - Dec 13 - incorrect measurement, refused to deliver

2nd delivery - Dec 20 - correct measurement, delivered, damaged
Placed 1st Service request on Dec 20 - was promised a callback in 48hrs

Dec 22 - called BB for follow up on previous, found out that a service reuqest was not placed by BB and there was no record of our complaint, this time BB did place a service request and scheduled repair service

Repair Service scheduled for Dec 29

Dec 28 - received call from BB and learned that parts on backorder, AND our washer is now a discontinued item so it is no longer being sold, repair now scheduled on Jan 04

Dec 28 - 4 more hours on phone trying to resolve sooner as we had not done laundry in 15 days
1. called BB and had to leave message
2. finally got ahold of someone at Geek Squad
3. Svc ctr manager Mervin
- very unhelpful, refused to acknowledge reality of situation so I asked for supervisor

4. Mervin's manager Yolanda
- after a very long discussion convinced her to call LG to confirm parts were on backorder
- she was unwilling to do anything else to resolve situation, we then requested a replacement unit
- she dumped me with "a store manager, " at the closest BB

5. Plymouth Meeting PA store, Vincent:
- told us he couldn't help replace our unit because his store did not have it in stock and told us we had to call all the stores to find and talk to a manager at store with inventory
- we asked him to look up other store inventories which he could easily do on his own and found out that the closest store with our unit was 80 miles away
- Vincent transfered our call to this store, Lancaster, PA

6. Lancaster, PA store manager Lisa
- she informed us that she can not ship that far - the deal has to be approved by my local store
- but I just got off the phone with my local store!
- Lisa advised us to call Consumer Relations

7. Mike, Consumer Relations
- promised us he would arrange replacement fast
- promised us the order specialist Tiffany "Goosh" from dot com will respond within 48 hrs

Dec 30th: Ainsley, Consumer Relations
- We called after 48 hrs no contact to check up on status
- found out that there was no record of dispatch to Lisa or Tiffany Goosh to solve our problem
- we requested yet again for a dispatch for defective replacement
- we requested dispatch to dot com supervisor to investigate Tiffany situation also

Jan 3rd: Recvd call to confirm service appt for Jan 04; 2 of 3 parts arrived; 3rd part sched ship Jan 15 (which would mean 35 days of no clean laundry)

Jan 4th: 2 of 3 parts were replaced by Geek Squad Technician, washer now powers on but additional symptoms now appear and so it is non-functional. Service technician Dave recommends replacement; instructs us to call our local store again with our work order number.

Most frusturating and unprofessional behavior yet:
Called Plymouth Meeting, PA Geek Squad, began explaining story, was abruptly interrupted mid sentence and transferred to appliances Erica. I begin explanation again, Erica says I have to talk to Geek Squad. Long hold, then Erica says I have to come to the store in person. I asked why and Erica puts the phone down on table without saying anything. Long wait - someone else picks up the phone, asks if I'm being helped. I say not exactly, begin explaining our situation all over, get interrupted again saying I have to speak to manager. Long hold, finally greeted with no name. Begin explaining, then interrupted for hold. Puts phone on table and I can hear him talking to other people re: unrelated business. Very long wait, then Erica says she cannot help and that I have to call the 800 number for any help and explains that since I bought it at dot com they can't help me. Of course this is not true, there are lots of things they can do to help me. I suggest they do it for me b/c it's been 3 weeks and we have been given nothing but the runaround. She says I will have to hold for manager - I thought that's where I had alread been. Ed Furgeson, store operations manager finally gets on line and will call support to handle it. Ed promises callback. Length of call 40 mins.

It's been 22 days since I've had clean laundry and guess what I'm doing right now? I'm hold with Best Buy, current total wait time: 30 minutes and counting . . . We will never purchase from Best Buy ever again

11-29-2010 I went to Roseville store to buy TV I found the TV I wanted on display in Best Buy store. Salesman guided me to another section of store (not a separate store) to ring up purchase. It cost $2406.48. My reciept says Magnolia Adio/video. I never heard of Magnolia and questioned salesman, he said Magnolia and Best Buy were partners. I asked about my reward points, he said "no problem, you will get your points". After a while when points didn't show up I call Best Buy and am told I don't qualify. I protest and then am given a $30.00 gift certificate for my trouble. I protest again as I was only $451.00 away from reaching "Premier Silver" status. On 12/21/10 Laura tells me she will give me the actual points I've earned, they will showw up in 5 to 7 days. (didn't happen) On 12/31/10 I call again, Johnathan tells me Laura never put the points through & he will forward info on. I can call back in two weeks.
Best Buy has no intention of honoring their commitment to give reward points. They just say what will get rid of me. I am very unhappy.