Tried to return a prepaid phone that doesn't work and airtime card. After walking in the best buy and going to returns department and waiting 20 minutes for my turn to do my return I was turned away and told I should go to cell phone department for phone returns. I wen't to cellphone department, waited 30 minutes while the employees were helping themselves buy phones. Finally my turn, they took the phone but would not refund the UNUSED airtime card. Said it's not refundable. I told them that when I purchased it no one informed me that this card was not refundable and there is nothing indicating no refund anywhere on the card itself. They replied that the policy is printed on the back of my receipt that it's not refundable. To which I replied "how am I supposed to know if it's not refundable BEFORE I buy it? To which they replied "it's printed on the back of the receipt that this card is not refundable". I never got my full refund and I'm pretty sure it is illegal to sell stuff that's not refundable without first telling the customer of that fact prior to completing customers purchase. Best Buy you lost me as a customer forever! You scammed me! Also your employees are untrained and have no customer service skills, even the manager. I did not have to stand for 20 minutes in return department just to find out I had to go to another part of the store to return the phone if your employees were properly trained or your store had proper department labeling. I also did not have to wait 30 minute while one employee helped another employee buy a phone especially since I came to the counter first. And you should let customers know which items are not refundable before they buy it. Printing your no return policy on the receipt after the fact is too late. You are scamming people!

This year for Xmas my sister and I decided to get my folks a new TV, they have one of my hand-me-down tube TV's for a few years now and have been tossing the idea of a flat panel around for far too long.


I ordered the Samsung-46" Class / 1080p / 120Hz / LCD HDTV-LN46C600 for 797.99 on 12/4/10 and chose the delivery date of 12/24/10 all options indicated the item was in stock and available.


12/24/10 I wait until 6pm and contact BB got the run around at first, I lost my patience, used some inappropriate language and disconnected.


I called back 20 min later explained my situation best I could and was offered $100 discount and $100 e coupon, the TV was unavailable for delivery at that time, there was a holiday party I had to get back to so i reluctantly agreed to a new ship date 1/3/11 and accepted the meager compensation.


12/25/10 I receive an email advertising after Christmas sales, the TV I ordered was now available 30mins away at my nearest BB for 797.99 :smileysad: You can imagine my disappointment.


12/26/10 I called again to express my lack of satisfaction with my experience, the rep could not find any notes in regards to my previous compensation and offered only a $75 e coupon, I asked to speak to a supervisor at that time and was told none were available and they would contact me within 24 hrs.


Appx. 1 hr later I received a call from said supervisor who could not offer more than $110, I then canceled my order.


This was not my first problem with BB, but this will be the last.


Over the last 5 years I have spent thousands on the newest toys, at one time putting myself into serious debt, so thank you BB this will be the last time I shop here.


Guess I will have to re-gift this $50 gift card...

We purchased a refurbished Wii that included the Mario Sports game.

The machine arrived and worked fine, but the game did not.

I called Best Buy's customer service line, sat on hold for 45 minutes

and the person I talked to told us to take the whole system into the

store here in Lincoln Nebraska and they would replace the game. We

drove across town to the store and they refused to help us at all.

So I called the customer service line back (another hour on hold) and

they said to mail just the game back. So I place the game in a disc

mailer put a copy of the return sticker inside with the game and put

the return label and return sticker on the outside of the disc mailer

and mailed it back.

We did not hear anything so my husband called Best Buy's customer

service line (another hour hold). He was told they were putting a

tracer on it and we would hear something within 48 hours. We waited

four days and called back. (another hour hold time). We were given a

case number and told he was looking into it.

That evening, Dec 17, I got a call from UPS asking if we received the

package back on Dec 2 because someone at Best Buy said we had not. I

told UPS that Best Buy is very confused because we had received it but

had to send part of it back!

The following Monday I call the Best Buy customer service line again another hour on hold, then the rep who answered tried to tell me that the machine did not come with a game! I asked him if that was the case, why did they not only list the game, but also mail one with the Wii machine. Then I asked to speak to a supervisor since I was getting nowhere with all these calls. He put me on hold again then came back and told me that they would have to call me back. I argued for a while, but he would not put me through to anyone, just kept insisting that someone would call me. So far, no one has called me back.


At this point it would have been much cheaper to buy a new system at Walmart! Best Buy's customer service is terrible and they show no signs of replacing the defective merchandise or refunding any part of the purchase price.

My wife and I purchased a DYNEX flat screen on 5/27/10 as a birthday gift for our grandson. Our son told us the screen went dark, so I asked him to meet me at Best Buy to get it replaced. This item has a DVD built in and we purchased because the price $260 seemed very reasonable. My expectation was that the store would replace it.
I voiced this expectation to the squad and was told by two separate people that the "policy" is to send electronics for evaluation and then either repair or replace. I returned to the store alone the next day and spoke with the manager. I showed him the item on display in the store and explained to him I was disappointed that they would not replace it. I explained to him that the item was now $30 less than what we had paid for. After the manager recited the corporate logo and everything down to the bathroom policy, I asked him what was the advantage of buying from his store. I had to explain to him that if I had purchased this type of item online 8 out of 10 merchants would have sent me a replacement while I mailed the defective one back. This wasn't an expensive set or lap top.
When I told him that he would lose me as a customer if he wouldn't replace the set, he shrugged and really didn't seem to care. Guess business is too good to worry about me. If you go in Best Buy, stop by and chat with squad, that is if they have time to look up from all the stuff they have to fix. The set was ready today, not to bad, but the squad barely spoke to me. They have a lot of business and won't miss me.

Ordered (and paid for in full) LG 55 TV on 11/26/2010 with a "fulfillment" date of 12/17/2010. Just for the heck of it I called 12/16/2010 to see when I could pick up TV. After reserving truck and help I was told TV is back ordered with no expected date of arrival. It took me calling them to find out TV was back ordered. Of course my question to them was why didn't anyone call me prior to 12/16/2010, to let me know that I was not getting TV. This company is running a scam!! They get your money (had to pay for TV in full at time of order) and hope that you get a more expensive TV when you find out the TV that was promised is not available and they have the use of your money for FREE for a month or two. This is my last time shopping at bb. I will also share this complaint with the NYS Attorney Generals office and as many potential bb customers that I can. STAY AWAY FROM BB!! I will be shopping at Charlotte Appl. from now on. Almost forgot: Kathleen in corporate customer service USELESS! I hope Mr. Dunn gets a copy of this because some serious changes need to be made at bb. If anyone at bb cares send an email and I can provide more detail if needed.