Best Buy's Geek squad

2 Reviews | Write a Review

5 stars		(0)
4 stars		(0)
3 stars		(0)
2 stars		(0)
1 stars		(2)

Category: Electronics

Contact Information
Poughkeepsie, New York, United States

Best Buy's Geek squad Reviews

Cathy April 6, 2009

Geek Squad

This is a real doozy here! I took my computer to the Best Buy where I purchased it to have what I thought was a minor problem fixed, the same problem I had with it in 2007 that they "fixed". I wanted to get it fixed since my service contract that I had paid a small fortune for was due to expire the next day. I was told when I left it there it would be a three days before they could get with me to tell me what they found. Then they called me the next day. They informed me that they couldn't fix the problem withour removing 198 Trojan viruses on it, which would have cost me $129.99. I found this rather odd since I had just had my computer scanned and ridded of any viruses in the past month. Told them I would have to hold off since I didn't have the extra money at the present. Picked up my computer, and low and behold when I got home, they had left their diagnostic disc in my computer. Out of curiosity I ran it and low and behold again, it showed I had a total of 13 problems on my computer, and only 2 Trojan viruses! Talk about scammers!!! Not sure what to do about their attemped scam yet, but you can bet I will never take anything back to those idiots! Am going to report them though for sure!

August 10, 2008

Ripped off by the geek squad

When my Dell starting slowing down and having a lot of pop up ads, I took it to my local Best Buy.
I paid the Geek squad $60 for a diagnostic exam of my computer.The repairman told me my computer needed a new anti-virus and to be cleaned up.He assured me it was fixable.I paid another $260 to have my Dell repaired.
Days later I picked it up and took it home, only to find that it still ran slow, still had pop ups but now turned off on it's own.
I took my computer back to the same store and insisted they hadn't fixed it right.Several days later, I was told my computer was not fixable because the motherboard was fried.I asked why the repairman didn't discover this during the $60 diagnostic exam, why they took my $260 for something that couldn't be fixed?
The management in the Poughkeepsie NY store and the customer service dept at the company's corporate office, both told me to forget about a refund, that they didn't give them.
I'll never spend another dime in Best Buy under any circumstances.