My IPhone 3GS bricked today. I was at a loss, but thought that I would be okay because I had purchased the Geek Squad Black Tie Protection. Two hours into my "customer service" experience at the local Best Buy I was informed that I had cancelled my protection in September of last year. I was very frustrated and confused when I heard this, as I had not cancelled anything. In fact the ONLY reason I purchased my IPhone at Best Buy was in order to purchase the insurance.

I spent quite a bit of time on the phone with the 1888 Best Buy number and talked to a "supervisor". She kept telling me that she was sorry for my frustration, but apparently someone called in September of last year with my name, address, phone number and last four digits of the card being charged monthly for the protection plan and cancelled it. There are a limited number of people that have that information. Me, my wife, my father-in-law, and the people that work at Best Buy. It was without a doubt, not me, my wife or my father-in-law.

I think that this is a pretty clever scam by Best Buy. Collect $15/month for 8-10 months and then have the plan cancelled. Most phones last that long anyway.

If you have a service plan with Best Buy, you may want to call in and check to make sure it hasn't been "cancelled".

I will never spend another dime with that company. I had spent the entire time I had owned an IPhone telling everyone to purchase theirs from Best Buy as they are the only ones that offer a protection plan. I will spend the rest of my life telling people about this incidence and how my protection plan was mysteriously dropped.

Shame on you Best Buy, you have turned a loyal customer and former part time employee into a life long enemy.