RE: derek_tgc has sent a question about item #390196240149, that ended on May-17-10 12:02:59 PDT - 8 OZ COMMERCIAL STYLE HOT KETTLE MAKER POPCORN MACHINE‏
From: derek_tgc kryzanowski ([email protected])
Sent: June 17, 2010 7:49:48 PM
To: [email protected]

The date is now June 17th, and I have still not yet received the parts that were missing from the original order. Despite this, today I went to use the popcorn maker and when I turned it on, the fuse blew. OK...no problem since it came with an extra fuse from the manufacturer, right??? However, once I replaced the fuse, the maker was only half as hot as it should be, and the popcorn took very long to pop and now does a poor job. This tells me that one of the heater elements is broken.

My original disappointment has now turned into utter contempt for the product and your company. Marketing this item as commercial grade is pathetic. The sub-standard craftmanship of this popcorn maker doesn't qualify as a residential grade item, never mind commercial.

I want to return the item to your company and expect a full refund on my credit card which I expect will include the additional $74 I had to pay for brokerage fees and additional shipping which was not mentioned in the original quote.

I will NEVER purchase another item from Bestchoiceproducts and am in the process of lodging a formal complaint with the Better Business Bureau.

Please advise how and where I am to return this item.


Derek Kryzanowski


Fri, 4 Jun 2010 18:08:47 -0700
From: [email protected]
Subject: Re: derek_tgc has sent a question about item #390196240149, that ended on May-17-10 12:02:59 PDT - 8 OZ COMMERCIAL STYLE HOT KETTLE MAKER POPCORN MACHINE
To: [email protected]

Hello Derek,

We have been having a few issues with our phone system, I apologize that you have not received a call from me yet. However, this should be resolved shortly, I will be calling you as soon as I come in the office on Monday.

Thanks
Maciel
Best Choice

From: derek_tgc kryzanowski <[email protected]>
To: [email protected]
Sent: Wed, June 2, 2010 9:05:59 AM
Subject: RE: derek_tgc has sent a question about item #390196240149, that ended on May-17-10 12:02:59 PDT - 8 OZ COMMERCIAL STYLE HOT KETTLE MAKER POPCORN MACHINE

My telephone number is 250-871-8856. Me cell # is 250-218-2854. My office number is 250-334-5913.

Thank you for your attention to this matter.

Derek Kryzanowski


Date: Tue, 1 Jun 2010 17:41:49 -0700
From: [email protected]
Subject: Re: derek_tgc has sent a question about item #390196240149, that ended on May-17-10 12:02:59 PDT - 8 OZ COMMERCIAL STYLE HOT KETTLE MAKER POPCORN MACHINE
To: [email protected]

Hello,

Thank you for contacting Best Choice!

I am very sorry about all of the trouble with the order. If I may ask, is there a phone number where I may be able to reach you directly? Please advise at your convenience.

Thanks
Maciel
Best Choice

From: eBay Member: derek_tgc <[email protected]>
To: [email protected]
Sent: Sun, May 30, 2010 6:58:55 AM
Subject: derek_tgc has sent a question about item #390196240149, that ended on May-17-10 12:02:59 PDT - 8 OZ COMMERCIAL STYLE HOT KETTLE MAKER POPCORN MACHINE

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Dear bestchoiceproducts,

I recently purchased an 8 oz popcorn maker through bestchoiceproducts and the entire experience has left a bad taste in my mouth.

First, the shipping & handling charges appearing on my bill were deceiving. An additional $74 was added COD upon its arrival.

Second, the unit was missing one of the door pins and the stir rod attachment.

Thirdly, the bulb burnt out when I went to turn it on for the first time.

Finally, the owner's manual was obviously written by someone with basic English skills. It was VERY elementary with minimal information to assist me in the operation of the unit.

I would like BestBuy to ship me (at no charge to me) the items that were missing from the unit, and also provide me with their website address so I am able to post MY feedback regarding their products and delivery practises.

- derek_tgc

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8 OZ COMMERCIAL STYLE HOT KETTLE MAKER POPCORN MACHINE
8 OZ COMMERCIAL STYLE HOT KETTLE MAKER POPCORN MACHINE
Item Id: 390196240149
End time: May-17-10 12:02:59 PDT
Buyer:

derek_tgc (1)
100.0% Positive Feedback
Member since Dec-03-07 in Canada
Location: BC, Canada
Buyer email address: [email protected]
Listing Status: This message was sent while the listing was closed.
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